4 Elements LLC

Our product description clearly states that the Comprehensive package purchased by Ms*** on 4/is a broad summary of Geographic and Ethnic groupingsHer ancestry was broken down into simple categories: Predominant, Secondary, and Minor Ancestry matchesThis plan provides an
easy-to-understand and meaningful overview of her matches, including her deep ancestry results, which are provided online through her myDNA accountSome clients are only interested in a summary and we offer tiered pricing as an option to for varying levels of interest. We spoke to Ms*** for minutes on June 15th where we went over her initial results in detailShe was encouraged to upgrade only to satisfy her curiosity for more information, as the initial overview package she purchased did not satisfy this need. At DNA Spectrum we provide the most advanced and reliable genetic testing availableEvery step of the process, from sample collection to laboratory analysis and results reporting, is critically designed, evaluated and controlled for the highest quality for our client’s complete satisfactionHowever, we cannot control or guarantee the outcomes of genetic ancestry testing to match perfectly with a person's known family history as there are multiple variables in statistical correlation to considerIt is a science based solely on one’s genetic relevance and contribution to the world today and has no bearing or correlation to birth records or family stories. We would be more than happy to continue speaking with this client to clear up any confusion with her resultsWe hold our clients in high esteem and wish to build ongoing relationships based on the education and information of the science we provide