Hello [redacted] ,My name is John B [redacted] , I am the sole owner of 4G Plumbing & Heating,I was given a copy of the letter you sent on June 23, addressed to NellieB [redacted] our Service Manager.I did review the invoice you have in question and the repair to the lavatoryin the Basement which has me quit perplexed as you reference the faucet onthe Lavatory and that it was leaking under the sinkIn reviewing theinvoice no work was done to the faucet but Mark did repair the Lavatorydrain which is what the parts are for on the invoice along with thedescription of work, there was no leak at the faucet.The Toilet Tank lever and flapper, in your letter you stat that the tube musthave been cracked when the flapper and lever were installed, I do not doubtthat something like that could happen but it is very unlikely, with that Iwould credit the invoice the $your son paid to purchase the new one.Nellie also told me that you are a senior and we did not give you the seniordiscount, we will also credit the invoice with the senior discount.Mark is a licensed Journeyman Plumber in the State of Montana and veryskilled at his work and I do take offense to the comments you put in yourletter questioning his craftsmanship.We will make the changes to the invoice and send this to you for payment.Should you have any questions please feel free to contact me.Sincerely, John B [redacted]
We will be responding to this The Owner has been busy with bidding jobs this week, so we have not had time to look everything over We will be responding next week
From: [redacted] Sent: Tuesday, August 15, 4:PMSubject: Re: You have a new message from the Revdex.comThis is one of a 2-pt response to my complaint, # [redacted] .I have been experiencing some very serious flashbacks this last week associated with my chronic PTSD and panic/anxiety disorderTherefore, please excuse the fact that I have not submitted this until the last minute.Due to the many attachments, I am forced to submit two emails I am not an experienced internet user and know no other way to submit this information to you I did not know how to do this during my initial complaint, but received guidance from one of the Revdex.com staff on attachments.First, I am attaching a copy of the original billing invoice (that I paid promptly) dated Oct12, As you can see, plumber "Tom" stated that he installed new faucets (my purchases) and that there were no leaks when he left This is true He did not list that he also installed the sink, but that was done simultaneously Therefore, I am attaching verification of those items: the receipts, photos of the sink box, and one faucet IN the boxThis consists of four pages.Please note that I am then attaching pages of directions that are directly associated with the exact faucet assembly I purchased It specifically states that some faucet caulking should have been applied at the original installation None was applied by either Tom nor Mark (when Mark worked on it on 3/22/17) If this had been done, AND if the washers underneathe the faucet assembly had been tightened, the assembly would not have shifted and THUS, no tension on the pipe connection would have existed to loosen it when water flowed through!This email is not allowing me to attach any more and I do not know how to download it to a cloud; therefore, I will now proceed to a second email.From: [redacted] Sent: Tuesday, August 15, 4:PM Subject: Re: You have a new message from the Revdex.comPt response to 4G Plumbing of complaint # [redacted] .This is my supplementary (second) email due to the size of my attachments Please see the faucet installation instructions' attachment as discussed in the first emailI have had to reduce the size of the original attachment in order to make it go through I hope it is legible or you are able to enlarge it at your end.Since this is taking more emails than I had anticipated, I will have to send a third email to attach the actual photos of the exact sink, faucet, and pipes in question This only pertains to the downstairs sink, which is only one part of my complaint I would like to add that I have also consulted my consumer protection attorney and he is unfortunately unavailable this week, so he will be back in his office by Monday, Aug21st I will probably have to send yet an additional email with the consumer protection law that applies to charging customers for faulty work Please bear with me
Hello [redacted] ,My name is John B [redacted] , I am the sole owner of 4G Plumbing & Heating,I was given a copy of the letter you sent on June 23, addressed to NellieB [redacted] our Service Manager.I did review the invoice you have in question and the repair to the lavatoryin the Basement which has me quit perplexed as you reference the faucet onthe Lavatory and that it was leaking under the sinkIn reviewing theinvoice no work was done to the faucet but Mark did repair the Lavatorydrain which is what the parts are for on the invoice along with thedescription of work, there was no leak at the faucet.The Toilet Tank lever and flapper, in your letter you stat that the tube musthave been cracked when the flapper and lever were installed, I do not doubtthat something like that could happen but it is very unlikely, with that Iwould credit the invoice the $your son paid to purchase the new one.Nellie also told me that you are a senior and we did not give you the seniordiscount, we will also credit the invoice with the senior discount.Mark is a licensed Journeyman Plumber in the State of Montana and veryskilled at his work and I do take offense to the comments you put in yourletter questioning his craftsmanship.We will make the changes to the invoice and send this to you for payment.Should you have any questions please feel free to contact me.Sincerely, John B [redacted]
We will be responding to this The Owner has been busy with bidding jobs this week, so we have not had time to look everything over We will be responding next week
From: [redacted] Sent: Tuesday, August 15, 4:PMSubject: Re: You have a new message from the Revdex.comThis is one of a 2-pt response to my complaint, # [redacted] .I have been experiencing some very serious flashbacks this last week associated with my chronic PTSD and panic/anxiety disorderTherefore, please excuse the fact that I have not submitted this until the last minute.Due to the many attachments, I am forced to submit two emails I am not an experienced internet user and know no other way to submit this information to you I did not know how to do this during my initial complaint, but received guidance from one of the Revdex.com staff on attachments.First, I am attaching a copy of the original billing invoice (that I paid promptly) dated Oct12, As you can see, plumber "Tom" stated that he installed new faucets (my purchases) and that there were no leaks when he left This is true He did not list that he also installed the sink, but that was done simultaneously Therefore, I am attaching verification of those items: the receipts, photos of the sink box, and one faucet IN the boxThis consists of four pages.Please note that I am then attaching pages of directions that are directly associated with the exact faucet assembly I purchased It specifically states that some faucet caulking should have been applied at the original installation None was applied by either Tom nor Mark (when Mark worked on it on 3/22/17) If this had been done, AND if the washers underneathe the faucet assembly had been tightened, the assembly would not have shifted and THUS, no tension on the pipe connection would have existed to loosen it when water flowed through!This email is not allowing me to attach any more and I do not know how to download it to a cloud; therefore, I will now proceed to a second email.From: [redacted] Sent: Tuesday, August 15, 4:PM Subject: Re: You have a new message from the Revdex.comPt response to 4G Plumbing of complaint # [redacted] .This is my supplementary (second) email due to the size of my attachments Please see the faucet installation instructions' attachment as discussed in the first emailI have had to reduce the size of the original attachment in order to make it go through I hope it is legible or you are able to enlarge it at your end.Since this is taking more emails than I had anticipated, I will have to send a third email to attach the actual photos of the exact sink, faucet, and pipes in question This only pertains to the downstairs sink, which is only one part of my complaint I would like to add that I have also consulted my consumer protection attorney and he is unfortunately unavailable this week, so he will be back in his office by Monday, Aug21st I will probably have to send yet an additional email with the consumer protection law that applies to charging customers for faulty work Please bear with me