4 Leaf Plumbing

Complaint: ***
I am rejecting this response because:
This business continues to be dishonestTheir recount of the events and how they transpired are very different to oursAnd I did have to hire someone to finish the work that Leaf Plumbing did not finish, even though they bullied and threatened if they did not get their money.
Regards, This is NOT how any reputable plumber would have left a job(as per other plumbers I had to consult to finish the job)So no, I do not accept their responseTheir response is rubbish, lies and nonsenseI hope Revdex.com in some fashion can assist. Thank you!
*** ***

To Whom it may concern, I am writing in response to a complaint we recently received. While we always welcome any feedback regarding our business so we may constantly improve practices, I am shocked by the inaccurate details set forth in the complaint as the person making the claims was clearly...

"not on site as they stated. We were contracted out to the residence by the property owner and their warranty company. At that time the customer is given access to all of our contact info, and we are given theirs to set up an appointment for a "diagnosis". At any point the customer is able to check credibility of our business to make their own informed choice whether they will allow us to their property or not. The customer is also aware of the non-refundable copay for us to arrive and diagnose the issue. We stayed in constant contact with the customer prior to arrival, and arrived to the property in our clearly marked plumbing TRUCK which is required by law. There was myself (yes, the driver whom is also a licensed technician) as well as the master plumber. Upon exiting the truck, we were greeted by a gentleman who was obviously not the woman we have been talking to. Following practice like any other property we introduced ourselves and he expressed the homeowner had "other obligations" and couldn't make it. He proceeded to let us in the home where we also introduced ourselves to the tenant. They showed us the problem with the tub, we assessed the situation and let them know it is an easy fix but we will need to call it in to the warranty co.,collect the trade call fee of $60.00 and go get parts. The home owner's representative paid the trade call fee by credit card and gave us permission to " do what it takes to get the problem fixed." With that, we called the claim in ( which ended up getting denied on the spot) and we left to get parts. When we returned the rep. was gone, and the tenant let us in to fix the issue. We removed old corroded parts and replaced with new parts, checked function , and brought in the tenant to go over the work. She said she was happy and we left. We then contacted the homeowner to let her know the property was fixed and that we need to collect $146.42 for the service. She asked for the itemized invoice which we gladly sent. Following receipt of the invoice, the owner expressed that she is not paying because the work is not finished. All work was double checked, functioning properly and installed to plumbing code and standards. We explained that the caulking she demanded is not required or needed. Nor is there any need for additional work on or to those parts at this time.The unit has its own seal, that if we scrape her tub to prep for adhering it will cause damage to the fiberglass finish, leaving a bigger problem. We attempted to make contact with the property owner over several weeks to finally collect on the bill for service. We were then intentionally avoided, hung up on, and not returned calls from messages left. This customer was given a credit of $60.00 at time of service toward her bill as a courtesy since the claim was denied. We and the warranty company clearly explained everything to her as well as all fees and gave ample time to pay. However we informed her in advance that our business is "pay upon completion." We only "bill" warranty companies because we have experienced "unavailable" property owners try to not pay once work is complete. We then warned the customer as we will anyone who chases not pay once service is agreed upon and provided, that additional steps will be taken in attempt to collect. Including filing for theft of service and/or a lien on the property where work was performed. We take pride in our work and try to treat everyone in a fair, ethical manner but refusing to pay is not tolerated unless we are knowingly at fault. That was not the case in this issue otherwise we would have never attempted to collect. We are more than happy to back any or all of our experience with photos, documents, and correspondence, as well as visit with any additional party brought in. In response to the request for a refund, we will not and do not agree especially since the request was filed well before the payment was sent or received by our company which I have retained record of as well. Lastly, regarding authenticity of our licenses: All of our license info is made public as well as our business info through TSBPE which is legally and clearly displayed on the front of our invoice. Their system only allows one Master Plumber to each number and is done no different with ours. Thank you for your attention to this matter,4 Leaf Plumbing