Complaint: [redacted]
I am rejecting this response because:Ms. [redacted] facts are incorrect. I emailed a simple order form on December 18th, 2015 for a litter of puppies I was told would be born the week of December 21st. In fact, she requested that I overnight the deposit to her because she had had "15 calls regarding that particular litter of puppies." I have emails I sent to her between December 26th and January 2nd, to which she failed to respond, asking her if the puppies had been born. Her failure to respond to any of my inquiries prompted me to contact her via telephone, at which time she told me "It was a false pregnancy; the pregnancy did not take." Due to her dishonesty about having a litter due the week of December 20th, on FEBRUARY 17TH, I emailed Ms. [redacted] requesting a full refund of my deposit; I have a copy of the email I sent her in February, which verifies her claims are untruthful.Ms. [redacted] continues to claim she has a specific period of time to produce a puppy. NOWHERE on the order form I submitted to her, of which I still have a copy, did it say anything about this nor did it say my deposit was non-refundable. Furthermore, I placed the order in December of 2015; it is now September 8th, and regardless of any of that, I do not want a puppy from this woman; thus, she has absolutely no reason to keep my deposit.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Ms. [redacted] facts are incorrect. I emailed a simple order form on December 18th, 2015 for a litter of puppies I was told would be born the week of December 21st. In fact, she requested that I overnight the deposit to her because she had had "15 calls regarding that particular litter of puppies." I have emails I sent to her between December 26th and January 2nd, to which she failed to respond, asking her if the puppies had been born. Her failure to respond to any of my inquiries prompted me to contact her via telephone, at which time she told me "It was a false pregnancy; the pregnancy did not take." Due to her dishonesty about having a litter due the week of December 20th, on FEBRUARY 17TH, I emailed Ms. [redacted] requesting a full refund of my deposit; I have a copy of the email I sent her in February, which verifies her claims are untruthful.Ms. [redacted] continues to claim she has a specific period of time to produce a puppy. NOWHERE on the order form I submitted to her, of which I still have a copy, did it say anything about this nor did it say my deposit was non-refundable. Furthermore, I placed the order in December of 2015; it is now September 8th, and regardless of any of that, I do not want a puppy from this woman; thus, she has absolutely no reason to keep my deposit.
Regards,
[redacted]