4 Season's Services Professional Lawn Care

Initial Business Response /* (1000, 5, 2016/06/11) */
I would like to first begin by stating; all clients sign a service agreement, this agreement states that clients will receive monthly billing at the beginning of each month and that all invoices are to be paid with in days of the billing
dateThe agreement also states that either party may terminate the agreement by supplying written notice to the other party with at least hours notice
The events that occurred with Ms B*** are as follows;
May 2nd An invoice was submitted for services rendered in the month of April for 04/15/2016, 04/23/2016, 04/30/The due date for this invoice was May 13th
May 7th A Notice of cancellation of services was mailed, along with an updated invoice reflecting services preformed on May 6th (Payment was not made)
May 16th A past due notice was submitted for the services preformed in the month of April and the service on May 6th With a request that payment be made promptly(Payment was not made, no response from client)
June 1st at 10:50am A notice of intent to collect for services rendered in April and on May 6th was mailed via USPS Priority Mail tracking # ***
June 2nd USPS tracking indicates "Delivered in Mailbox at 11:05am"
June 2nd at 1:06pm Ms B*** left a voice message stating a "check had already been mailed" and that she has "contacted her attorney and will be suing us for harassment" and her attorney would be in touch with us
June 2nd at 1:09pm Ms B*** leaves a second message stating she "had reported us to the Revdex.com" and made "posts to the internet stating horrible practices in your business"
June 2nd at 3pm Payment was mailed by Ms B***
June 4th Our Post Office box was checked and no payment was received from Ms B***
June 8th at 8:25am Ms B*** called to inquire about the cashing of her checkAt this time we had yet to receive a check for payment on her account
June 9th at approximately 9am We did however make a special trip to the post office to verify receipt of her checkThe check was in fact in our P.OBox(Typically we do all banking on Saturday as well as monitoring our Post office box, as this is when our schedule allows us to do so.)
June 9th 9:am We received an online payment through our website for Ms B***s' accountThe same date that she made her complaint with the Revdex.com
June 10th We received the complaint from the Revdex.com
June 11th at 11:31am Ms B***s' check was returned to her via Certified Mail through the USPS, tracking # *** along with an invoice stating her account has been paid in full
In Ms B***s' complaint as well as in her June 2nd voice message to us, she states that payment was sent prior to receipt of our notice of intent to collectHowever, the stamp on the envelope that was mailed to us has a date of June 2nd a time of 3pmWe spoke with our local Post Master who verified that this stamp is referred to as a Round Dater Counter StampIt imprints the date on an item in red ink and is only used when a customer hand delivers an item to the post office which is then stamped by a postal employee who sets the date/time of acceptance over the counterWhen mail is picked up from a mailbox or other means it is then passed through a processing centerAt the processing center a computer generated stamp with the city and state of the center along with date is printed in black ink and is the only stamp on the mail pieceThis envelope was also stamped with the Round Dater Counter Stamp indicating Ms B*** passed this over the counter to a postal employee June 2nd at 3pm, however, she claimed payment was mailed prior
She also states she contacted us numerous times, the times she did contact us, as outlined above she made threats of law suits and defamatory comments across the internetOnly on the 8th did she request a return phone call, which we were not afford the time to respond as she made a Credit Card payment and a Revdex.com complaint the following morningMany of Ms B***s dates or times do not match our documented dates and times, please verify
As of June 11th her account is considered paid in full and her check has been returned to herWe consider this matter as it pertains to the Revdex.com to be completedHowever, we do find it quite upsetting that any person or persons who's identity will be kept anonymous, on the Revdex.com site, can make unsubstantiated claims against our businessClaims that will be posted on the internet for viewing of future clients for the next three yearsAll that our company did in this matter was rendered services to a client, services that the client then made no effort to pay for with in the mutually agreed upon timeOur company was simply trying to collect monies legally owed to us by the client as outlined in the service agreement she signedAn agreement that was nullified by our company well with in the rules outlined in the agreement
At this time we feel it to be with in our companies best interest to seek legal advice in this matter and in regards to the threats and comments made about our businessA business that had a pristine reputation prior to the unsupported claims made against usWe have saved all voice messages and documentation in order to protect ourselves and our companyDocumentation has also been attached to this response
Initial Consumer Rebuttal /* (2000, 7, 2016/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)