4 Seasons Unlimited

The key has been returned, we do not wish to have this person as a client in the future and have decided that her foul language and poor attitude went overboard and as a result have blocked all calls coming from her since that weekend. As a business, we provide over 1,service calls per year to hundreds of clients and only on occasion something like this happens. In almost all of those cases, the clients understand that the communication failure is the fault of both parties. Its too bad she is so close minded and judgmental, we would not do business with this person again for any amount of money

This was a communication error and we did not provide any service. No fee was charged and we will return their house key at once

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Thank you for returning our house key and finally acknowledging that our pets were left unattended on that specific weekend. All this could of been avoided if we just were told what or what not had happened at that time.Your fabrication of us using foul language and pour attitude is unbecoming and unprofessional.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept this until we have our key. I am also wondering why it took writing to the Revdex.com to get a response from the company? Why were all our telephone messages ignored?Does not seem like good business practices.Sorry this had to end this way.
Regards,
[redacted]