4 Your Car Connection, Inc

Revdex.com Complaint ID: ***This letter is in response to a complaint made by *** *** ("Customer", "She", "Her") regarding a Hyundai Veracruz ("Vehicle") purchased from Your Car Connection, inc("We", "Us", "Our") with the following vehicle identification number; ***
We understand that the Customer has filed a complaint because She would like to make payment arrangements and keep this VehicleFollowing this paragraph, please review further details that explain Our side of this complaint and why We are not willing to renegotiate the financial terms that were signed into contract on June 22nd, 2017.On June 141h, 2017, the Customer purchased a Dodge Journey (Journey) with the following vehicle identification number: ***As advertised for Our buy here, pay here program (BHPH), the total down payment was $plus tax, tags, and fees (T/T/F) ($in taxes and $in fees)We require the T/T/F to be paid at the time of the sale as these funds are required by the state almost immediately and are vital to ensuring the Customer has a valid registrationThe Customer gave a total down payment of $1,by paying with a check at the time of the salePlease refer to the "VEHICLE BUYER'S ORDER" with the Journey's description at the top to verify these figures including the down payment ("Cash on Delivery")The price quote information is also explained to the Customer prior to any contractual paperwork being printedPlease refer to the "PRICE QUOTE SHEET" that is for the Journey.Prior to the sale, the Customer looked over the interior and exterior of the Journey and test drove itHer salesperson asked how the test drive went and if She had any concerns regarding the JourneyShe asked about the check engine light being onHer salesperson was upfront and honest by explaining to Her that We believe a sensor was causing the light to go on and that We do not intend to replace the sensorIf She was to purchase the Journey, She would be responsible for getting that corrected or We could adjust the sale price to fix the light, accordinglyWith every vehicle sold, if any work is to be done by Us after the sale, it is outlined and described on a "We Owe" formPlease reference the "WE OWE" form included in this correspondenceThe only work that was promised to the Customer was for an interior detailing of the vehicle.After the Customer purchased the vehicle, She called Her salesperson because She heard a clunking noiseThe salesperson recalls that the Customer brought it to a shop and they indicated that it sounds like there could be a bad strutThe Customer also indicated that the air conditioning was not working although it had worked at the time of the saleThe Journey was scheduled for diagnosis with Our service area but prior to Her appointment, She felt the vehicle was having issues with the transmissionThe month/7,mile powertrain warranty that We purchased for Her would cover this serviceWe feel it is important to note that the Journey has been resold and the current customer has not indicated any sort of problem with it after driving it much longer than the Customer hadWhen the Customer brought the Journey in for the original clunking noise and air conditioner issue, not only did We diagnose the issues at hand but We also paid for the parts and labor to fix these issuesThe clunking noise was corrected with work done to the sway barThe air conditioner was fixed by replacing a faulty compressorNo charges for these services were put on the CustomerThe Customer included in her complaint that She had to wait for these issues to be fixed, This is correct as We were waiting on parts that were estimated to be delivered within a week.The Customer indicated that She still wanted to return the Journey as She was no longer happy with Her decision to purchase itAfter the Customer also expressed Her need for a vehicle, Her salesperson spoke with the General Manager to try to get t Her financed with a different carThe Customer was interested in the Hyundai Veracruz that was mentioned in the beginning paragraphAs advertised, this Vehicle was available through our BHPH financing but required a higher down payment of $1,plus T/T/F ($in taxes and $292.IS in fees)We have included the "PRICE QUOTE SHEET” AND "BUYERS ORDER" for the purchase of this Vehicle, as wellIn both of these documents, the total down payment is clearly agreed upon for a total amount of $3,126,The salesperson also explained to the Customer that We would apply the funds put toward the down payment on the Journey to this purchase but She will be required to put additional money down for Us to finance the Vehicle to Her.Prior to the Customer completing payment down on the Vehicle, two checks that She had previously paid to Us bounced and were marked as non-sufficient funds (NSH)This made a total amount of $3,due plus two charges for returned checks for $eachWe called the Customer explaining the situation and informing Her that the entire down payment remains dueShe indicated that she could not afford to pay any of it at that timeThe Customer wanted to make payment arrangements on thisWe explained that She has not paid any money whatsoever on the Vehicle purchase and We are not willing to refinance the loan or allow additional payments on the down payment.Due to the serious nature of this incident and the loss in trust that We have for the CustomerWe do not wish to renegotiate the financing termsWe feel that We went out of our way to help Her with service work on the Journey and then further went out of Our way to allow Her to return the Journey, getting Her into another vehiclePlease also note the following Pennsylvania legislature regarding bad checks that can be found at the following url:*** ***(cj Grading.-(1) An offense under this section is:(i) a summary offense if the check or order is less than $200;(ii) a misdemeanor of the third degree if the check or order is $or more but leas than $500;(iii) a misdemeanor of the second degree if the check or order is $or more but less than $1,000;(iv) a misdemeanor of the first degree if the check or order is $1,or more but is less than $75,000; or(v) a felony of the third degree if the check or order is $75,or more.The Customer was informed that She may be able to keep the Vehicle if she could get approval from a different lending institution to take on this loanThe Customer later indicated that She was denied for bank financing.The Customer made a payment of $on July 17th, at which time She said She needed to call Her bank to have them allow Her to make a higher transaction on Her credit/debit cardShe indicated that She would call back that day to finish Her paymentThe Customer also asked if We could apply the payment to Her recurring paymentsWe said that We could not because the down payment was due first and is now showing as delinquent.Repossession of the Vehicle occurred on August 8th, at which time, a total of $3,was due on tier account which includes an unpaid balance of the down payment of $2,726.85, two NSF fees totaling to $100.00, two payments on the account totaling to $387,38, and a late fee in the amount of $3.8/ due on the VehicleSince the two bounced payments, the Customer has spoken with the AccountsReceivable Manager, Quality Assurance Manager, Administrative Manager, General Manager, and OwnerAil of these conversations occurred with the Customer explaining Her situation and asking for even more help than We have already given HerWe feel that the Customer is unable to understand that Her loan balance is higher now because She failed to pay Her down payment and We are not going to extend payment arrangements on it for several reasons: T/T/F have already been paid out of Our pockets for this deal, trust is broken because She has given Us two bounced payments, and We do not believe She would be able to catch up on this past due balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Katherine [redacted]

On 8/20/2016, two individuals purchased a 1999 Ford Crown Victoria from our company. This vehicle was located on our lot for sale in a designated area ("behind the fence in the back") that specifically states that the vehicles in that area are sold "as-is, as-traded" with a large sign that depicts...

this message. Please refer to the photo taken of this sign and this area.To protect our company and create transparency with these types of sales, we follow a specific procedure. Anytime a vehicle is sold with an "as-is, as-traded" condition, the customer(s) are told that we have not serviced the vehicle and that they are buying the vehicle with risks, In addition to this disclosure, anyone that purchases a vehicle with these risks is offered to take the vehicle to a mechanic to have it checked out before purchasing. When customers purchase vehicles that are sold "as-is, as-traded," an acknowledgment is included in the paperwork on a "WE OWE FORM." The purpose of this form is to restate in writing with signatures any special conditions of the vehicle and whether or not we owe the customer(s) work on the vehicle after the sale.In regards to this claim, the salesperson recounts the sale as follows. The salesperson spoke with the customers prior to their travelling to our lot and told them via phone that the vehicle is being sold "as-is, as-traded," about rust issues, and that the vehicle is out of inspection. Upon the arrival of the customers, a second salesperson brought up the rust issues to them and they acknowledged that the first salesperson had already discussed this with them over the phone. Before the original salesperson allowed the customers to take a test drive, the customers are told, again, about the vehicle: that it is sold "as-is, as-traded," our shop did not look at the vehicle, the vehicle has rust issues with the frame, and the vehicle is out of inspection. The salesperson acknowledges that on the first test drive the vehicle was low on coolant. Coolant was added to the vehicle before the customers took it on a second test drive. The salesperson also notes that the customers had the vehicle out on the second test drive for over an hour. One of the customers that purchased the vehicle claimed to the salesperson that he worked for a shop and was mechanically inclined. The customers decided to follow through with the purchase, with consideration to the purchase price listed on our website, the vehicle would have been a total of $1,318.85 out the door ($995.00 purchase price + $323.85 for taxes, tags, and fees), The customers asked for a purchase price of $1,200.00 out the door including the taxes, tags, and fees, We agreed to lower the price of the vehicle as the customers had requested. When filling out the paperwork, the customers signed a "WE OWE FORM'' that states their understanding of the following: we owe nothing after the sale, the vehicle is sold as-is as-traded, the vehicle is out of inspection, the vehicle will need to be inspected within 10 days, and the vehicle has rust issues on the frame. Please refer to the copy of this form included in the next pages.Due to our standard and fair procedures on selling "as-is, as-traded" vehicles and our statements verbally and in writing to the risks in purchasing these types of vehicles, we are not willing to offer the customers a refund for the purchase that is described above, in order to meet the needs of all consumer needs, we will also continue to sell these types of vehicles by keeping to our standards of being upfront with purchasers, allowing customers to take vehicles to their own mechanics, and disclosing the risks in purchasing an "as-is, as-traded" vehicle.

Review: On august 20,2016 I went to 4 your car connection to purchase a 1999 crown Victoria from salesman "tyler" and I had spoke to him prior a couple days while I had asked him about the condition of the vehicle and what was needed for it to pass the inspection to make it current, which "tyler" said just a rust spot on the undercarriage". So when I arrived to the car lot I had asked tyler about test driving it as tyler told me that he had 2 other people who had test drove the vehicle and that it drove fine and there was no issues. So I proceed to take the vehicle out for a test drive and I get about 1 1/2 from the dealership as my girlfriend points out that the temperature gage is spiking to the overheating area, so I pulled over and called "tyler" to make him aware of it. I waited 30 minutes for a person to come check out the vehicle ( a female worker with blonde hair arrives to find out that there is no coolant in the vehicle and has me drive it back to the lot to check it out. I arrive back to the lot and as tyler and blonde associate check the fluid levels for the oil and coolant, the coolant overflow reserve tank and the radiator were so low that there was almost 5 qrts coolant added and the oil was 1qrt low which I had to go to [redacted] and purchase oil for the vehicle. Tyler said I could take the vehicle to get inspected or looked at on august 20,2016 , but I wouldnt be able to have it done in cranberry because there were no shops or inspection places open. So I came to notice that the serpentine belt was missing a rivet out of it, the tires were balding and the alignment was off which I found could be fixed pretty easy, so me and my girlfriend went forth witg the purchase in belief that the vehicle would be able to pass inspection wonce the minor thing were fixed, not thinking much of it. We paid $1200.00 exactly for car, tag, title and taxes. I drive it home the same day, wake up august 25,2016 to drive it to get looked at my job but didnt get less than 4 minutes away from home when I kept hearing a snapping sound as I would go around a turn and loud skreching in the wheel wells. I called my girlfriend and she told me to take it to [redacted] muffler which they looked it over giving me a list of stuff totaling $2700.00 which I have paperwork to prove and then I had it taken to another shop to have it looked at to get a second opinion ([redacted]) which the guy told me there was major rust on uncarriage, the worker at ([redacted]) sent it over to a shop that specializes in framework and told me that the car frame was not repairable from how bad the rust was in the frame and that I would not be able to utilize the vehicle on the road or sell it at all and that I would only be able to junk the car to a salvage yard.. I had given 4 your car connection a chance to call me back after I left a viocemail for the store manager/ owner and my call was never returned. I was ripped off and lied to about a vehicle that I shouldnt have even been able to drive off the lot because of how much a danger it would be to have on a road, and that at any point the frame could of gave away at any point..Desired Settlement: I would like for the dealership to take ownership that they sell dangerous vehicles and put them on the road and I would like a full refund for the purchase of the vehicle and when selling vehicles to customer that they will not sell vehicles that are not inspected..

Business

Response:

On 8/20/2016, two individuals purchased a 1999 Ford Crown Victoria from our company. This vehicle was located on our lot for sale in a designated area ("behind the fence in the back") that specifically states that the vehicles in that area are sold "as-is, as-traded" with a large sign that depicts this message. Please refer to the photo taken of this sign and this area.To protect our company and create transparency with these types of sales, we follow a specific procedure. Anytime a vehicle is sold with an "as-is, as-traded" condition, the customer(s) are told that we have not serviced the vehicle and that they are buying the vehicle with risks, In addition to this disclosure, anyone that purchases a vehicle with these risks is offered to take the vehicle to a mechanic to have it checked out before purchasing. When customers purchase vehicles that are sold "as-is, as-traded," an acknowledgment is included in the paperwork on a "WE OWE FORM." The purpose of this form is to restate in writing with signatures any special conditions of the vehicle and whether or not we owe the customer(s) work on the vehicle after the sale.In regards to this claim, the salesperson recounts the sale as follows. The salesperson spoke with the customers prior to their travelling to our lot and told them via phone that the vehicle is being sold "as-is, as-traded," about rust issues, and that the vehicle is out of inspection. Upon the arrival of the customers, a second salesperson brought up the rust issues to them and they acknowledged that the first salesperson had already discussed this with them over the phone. Before the original salesperson allowed the customers to take a test drive, the customers are told, again, about the vehicle: that it is sold "as-is, as-traded," our shop did not look at the vehicle, the vehicle has rust issues with the frame, and the vehicle is out of inspection. The salesperson acknowledges that on the first test drive the vehicle was low on coolant. Coolant was added to the vehicle before the customers took it on a second test drive. The salesperson also notes that the customers had the vehicle out on the second test drive for over an hour. One of the customers that purchased the vehicle claimed to the salesperson that he worked for a shop and was mechanically inclined. The customers decided to follow through with the purchase, with consideration to the purchase price listed on our website, the vehicle would have been a total of $1,318.85 out the door ($995.00 purchase price + $323.85 for taxes, tags, and fees), The customers asked for a purchase price of $1,200.00 out the door including the taxes, tags, and fees, We agreed to lower the price of the vehicle as the customers had requested. When filling out the paperwork, the customers signed a "WE OWE FORM'' that states their understanding of the following: we owe nothing after the sale, the vehicle is sold as-is as-traded, the vehicle is out of inspection, the vehicle will need to be inspected within 10 days, and the vehicle has rust issues on the frame. Please refer to the copy of this form included in the next pages.Due to our standard and fair procedures on selling "as-is, as-traded" vehicles and our statements verbally and in writing to the risks in purchasing these types of vehicles, we are not willing to offer the customers a refund for the purchase that is described above, in order to meet the needs of all consumer needs, we will also continue to sell these types of vehicles by keeping to our standards of being upfront with purchasers, allowing customers to take vehicles to their own mechanics, and disclosing the risks in purchasing an "as-is, as-traded" vehicle.

Review: I bought a chrysler P.T.cruiser back Jan.of 2012. Since then we have been putting money into the car in repairs. first time was on 04.18.12.that included replacement of broken timming belt and broken timming cover.total of that bill was 407.04.they also replaced the water pump and checked the air conditioner unit .T he second time the car was in the garage was just the other month and that was to repair the steering wheel pump.Now last week we had to have the same 2 belts replaced again foe a second time.then last sunday we were on our way to a picnic and the car dies on us and over heats.we had car towed to dealer on Tuesday.we asked for a loner and they said they did not have any.So my son has been getting a ride to work and home again.Everyday.SO now they are telling us we need 1,000.00 down for them to repair car. Now in the beginning my son promised to give his income tax check to them in 2012,which he neverdid,because other bills came up and he was helping me to move out here because my husband passed away in Reading.WE have how ever tried to payoff that check and a repair bill that we had acculamated with all the trips to garage. They say that that will pay what we owe in the rear on check and repair jobs.I think we should be able to work something out and be able to exchange on another car. Just transfere the money we have putout on car to another one. BUT THAY WILL NOT COOPERATE.Desired Settlement: I JUST WOULD LIKE THEM TO PROVIDE US WITH A CAR THAT IS DEPENDABLE AND WILL NOT HAVE TO BE IN GARAGE ALL THE TIME THAT WE RUN UP A BILL.I DO NOT HAVE THAT MUCH MONEY. I WORK AT A [redacted] STORE FOR MININUM WAGE.

Business

Response:

This letter is in response to a complaint ID# [redacted] submitted 7/18/2013. The complaint was submitted by a customer and involves service issues. The customer purchased a 2002 Chrysler PT Cruiser in January 2012. At that time the customer needed assistance on financing the vehicle so we were able to help the customer by financing the vehicle in house in which he agreed to make biweekly payments. The customer has paid well with the occasional late payment. After about 3 months of driving the vehicle the customer brought the vehicle in for service. The total service bill due was $714.20 in which our service department was able to get some of the work covered through a warranty plan. The warranty covered $307.16 of the bill which then left an outstanding balance of $407.04. To help accommodate the customer with his financial situation at that time they asked our service department to hold a check till June 4 2012 which they have continued to ask the service department to not deposit that check since the funds were not available. On May 4, 2012 the cooling fan stopped working the repair bill at that time was $329.17. Again the customer did not have the funds to pay for the repair bill so again our service department made arrangements by holding a check. In the meantime the customer changed checking accounts which then made those two checks void. To this day the service garage is still waiting on payments for work done over a year ago. The vehicle is currently at our service department with a new bill of $235.47 for repairs to try to fix a overheating problem. Upon getting the vehicle running again since the customer had vehicle towed in the head needs replaced to remedy the problem a quote was given to the customer. Our service department gave the customer the option to pay all outstanding repair bills and then would entertain the option to set a payment arrangement for the current repair. Although there has been some repair work needed over the eighteen plus months of ownership those repair bills have actually not been paid in full, We have reviewed this complaint both with our service department and accounts receivables department and have come to the conclusion that we have been more than accommodating to try to help the customer through arrangements in both repair bills and car payments due.

Respectfully submitted

Review: First of all my husband passed away in July and he was the person in our household that handled all automotive issues. I own a 2005 Stratus that was inspected the first of September by 4 Your Car Connection. It was rattling when I drove it in to the dealership and I insisted they change the oil. Presumably, their was only 1 quart of oil in the engine and the manager that called me said there could be a problem. My daughter drove this car to work and doctors appointments, but the vehicle is in my name. The next call from the dealer, said the car was ready to be picked up, so my daughter picked up the car and paid the $278 bill that went along with it. They told her the rattling would go away once the oil redistributed into the engine and that everything was ok. On Tuesday, Sept. 19th she was on her way to Erie using I79 and the car started to rattle enormously. She had both her children and me in the car and was able to make it to Erie before the car broke down. I had the car towed to a service station in Erie and they said the car should not have been inspected, that the oil had slivers of metal in it and it would need a new engine installed. I called 4 Your Car Connection and requested a return of the money she paid for the inspection. They refused and said it was my fault, that I knew about the oil problem and it was my decision to get the car inspected. I think it is their faulty business practices that allowed them to put a sticker on it and let my daughter drive away. I would like my daughter's money returned and a complaint lodged against them for their faulty greedy inspections. Thank YouDesired Settlement: I would like a complaint filed against them for allowing the car to leave the shop in the condition it was in. I would also like the money returned. After all this is a safety issue.

Business

Response:

THE MENTIONED COMPLAINT REGARDING SERVICE ISSUE(s):

THE VEHICLE CAME INTO OUT SERVICE SHOP FOR PA STATE INSPECTION ON 9/4/2013 AT

WHICH TIME THE CUSTOMER WAS CONTACTED AFTER STARTING THE VEHICLE UP DUE TO THE OIL

LIGHT BEING ON IN VEHICLE AND NOISE THAT ENGINE WAS MAKING. CUSTOMER STATED THAT SHE HAD

BEEN TELLING HER DAUGHTER ABOUT GETTING THE OIL CHANGED FOR SOME TIME AND SHE MUST

NOT HAVE HAD IT DONE. THE CUSTOMER SAID SHE HAD HEARD THE NOISE DRIVING INTO THE SHOP AS

WELL. AFTER TALKING TO THE CUSTOMER ABOUT THE NOISE, WE PROCEEDED TO PERFORM THE STATE

INSPECTION AND CHANGED THE OIL IN THE VEHICLE. WHEN WE WENT TO CHANGE THE OIL, ONLY

AROUND

A

QT OR SO OF OIL DRAINED OUT THE ENGINE. AT THIS TIME WE CONTACTED THE?

???CUSTOMER TO LET THEM KNOW WHAT WOULD BE NEEDED FOR STATE INSPECTION AND ABOUT THE

ENGINE OIL FINDINGS. THE CUSTOMER SAID TO GO AHEAD WITH THE REPAIRS NEEDED AND SHE SAID

SHE WAS GOING TO CHANGE THE VEHICLE TITLE FROM HER NAME TO HER DAUGHTERS AND THAT IT

WOULD BE HER DAUGHTERS TO WORRY ABOUT THEN, AS FAR AS THE MOTOR LASTING. ONCE THE

REPAIRS WERE DONE, THE DAUGHTER, NOT THE MOTHER THAT APPROVED THE REPAIRS, CAME IN TOO

PICK THE V EHICLE UP SHE ASKED US WHAT WE THOUGHT ABOUT THE OIL ISSUE. WE DID TELL HER

THAT IT WAS MAKING BEARING NOISE, AS STATED ON ATTACHED WORK ORDER, AND THAT RUNNING IT

MIGHT ALLOW THE OIL TO WORK BACK INTO THE BEARINGS, BUT WE COULD NOT KNOW FOR SURE,

DUE TO BEING RAN LOW ON OIL THE CUSTOMER NEGLECT OF THE VEHICLE MAINTANCE IS WHAT

CAUSED THIS FAILURE NOT DUE TO A FAULTY STATE INSPECTION.

THANKS FOR YOUR TIME.

Consumer

Response: