Monday 8/18/AAA Roadside did not respond to a call from me for a dead battery (existing battery was purchased from AAA November 2013) I drove my car to AAA Auto Repair on 8/18/The battery had not failed, but the battery indicator light was flickering off and onThey stated it was the alternator, not the battery, so I gave approval to replaceWhile I was in the AAA waiting room, another AAA customer needed a ride to a rental car shopBecause they had not started work on my car yet, I offered her a ride During the drive she asked me how many miles were on my car, "because it ran so quiet" When I returned that afternoon to pick up my car, there was no discussion, questions, or mention of my car needing any other repairs or serviceI was not shown or given a copy of a vehicle inspection form dated 8/18/(which has now suddenly appeared)My timing belt, water pump, and spark plugs are not yet due for maintenanceTherefore, the only remaining comment on this report is "recommend power steering fluid flush" (coincidence) All this "suspect" vehicle inspection report does is emphasize how well I have maintained my carAt no time during the period 8/18/through 8/23/2014, were there any conversations with any mechanic or employee regarding "dirty power steering fluid"Friday 8/22/- miles since I drove off the AAA Auto Repair lot on 8/18/I did not drive my car into their shop on 8/22/with a noise and a leakI was attempting to drive to AAA Auto Repair to check the screeching noise that was getting louder every time I turned the steering wheel I heard a "pop" sound and then I had no power steeringWhen the tow truck arrived, we saw the fluid leaking on the groundI had it towed into their shop, as it was not drivable [redacted] and a mechanic showed me the fluid foaming up and squirting out of the reservoirI asked what they did when they replaced the alternator to cause the power steering to blow out miles later? They said they could not see anything they did to cause this, however, they would "fix the problem" - although "the problem" was unclear at this point I insisted another mechanic look at my carThey suggested I leave my car overnight so their chief mechanic could inspect it when he arrived on 8/23/ I was never given any estimate verbally or in writing until I received a copy from Revdex.com dated 8/22/ Saturday 8/23/I had not heard back, yet, from AAA Auto Repair by mid-morningI called them and was told the head mechanic could not see anything their mechanic did wrong and said "it was a 'coincidence' that my power steering went out after they replaced the alternator" (there was no mention of dirty power steering fluid.) I told him I would call AAA Towing to pick up my car and take it to [redacted] for repairI called [redacted] at [redacted] to tell him they would be receiving my car from AAA Towing without meI explained what happened and he said "I am sure their mechanic did not cause the problem on purpose" I never said they did it on purpose Summary: It is not the responsibility of [redacted] to determine what caused the power steering to go out after-the-factThis noise started as I was leaving the AAA Auto Repair Shop on 8/22/ I wonder what type inspections and/or adjustments were made to my car during the time period while in AAA's possession from Friday afternoon through late Saturday morning When the power steering blew out, naturally the pressure would cause the pump to fail, destroying the reservoir, creating air in the system and causing the filter and the fluid to be dirtyDirty power steering fluid did not cause this explosion/implosionThe force to blow out the power steering system goes back to pressure - hoses - beltsThat was the screeching sound I heard when I drove off AAA Auto Service's lot on 8/22/2014, after they replaced my alternator Based on the timeline and facts, the problems started as a direct result of services provided by AAA Auto Repair I am requesting to be compensated for the repairs done at [redacted] ***
We understand *** concern and frustration surrounding her recent repairs; no one likes paying repair bills especially if they feel it wasn’t neededThat being said, AAA Auto Repair did not cause the power steering failure by replacing the alternator on her car on 8/18/
Replacing the alternator on this make/model does not involve touching the power steering pump, belt or lines in any wayWhen *** returned her car to our shop on 8/22/14, we identified the power steering problem and gave her a quote of less than $to fix itShe chose to take it to the dealer and paid $1,to have it repaired and now expects AAA Auto Repair to cover the cost of her entire bill
We consistently go out of our way to resolve customer issues, even if there’s some doubt of who or what caused itIn this case however, we are not at fault and do not feel we should be responsible for paying her repair bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for contacting AAA Arizona regarding your battery concerns. Our AAA Battery reimbursement policy requires proof of original purchase; therefore, AAA is not liable for a refunding a third-party battery purchase within the AAA battery warranty period without supporting original purchase...
documentation. Additionally, AAA batteries are not authorized to be sold outside of AAA directed roadside service calls such as Chevy Roadside Assistance or On-Star. However, as a courtesy, AAA has searched service records from AAA third-party contracted roadside service providers that may have had the opportunity to service your Impala on 7/2/2013 under your Chevy roadside assistance program. Unfortunately, we were unable to locate an invoice for the battery in question under your name or VIN. In light of the circumstance, AAA Arizona would like to recognize the inconvenience of your experience. As a one-time gesture of goodwill, we would like to offer half of the $130 you requested to cover the replacement battery for a total of $65.00 mailed by check to the address provided in your Revdex.com contact profile. Sincerely,[redacted]AAA ArizonaSupervisor, Member Relations
Monday, 8/18/14
AAA roadside responded to a call from [redacted] for a dead battery. Her car was jump started and she drove it the AAA [redacted] location to have it charged and inspected. We charged her battery and tested the charging system and found the alternator had failed,which caused the...
battery to go dead. We replaced the alternator and performed a 36 point inspection on the vehicle. The inspection revealed dirty power steering fluid, and we also asked when the timing belt and spark plugs were last replaced as the vehicle has over 130,000 miles on it.
Friday, 8/22/14
[redacted] returned her car with a noise and leak. We found the power steering pump was sucking air and causing the fluid to foam up and squirt out of the reservoir. We gave her an estimate to replace the pump, which she declined stating we somehow caused the pump to fail and wanted us to replace it for free. We explained to her the neither the pump or belt had to be touched when replacing the alternator.
Saturday, 8/23/14
[redacted] dropped her car off at [redacted] where they verified air entering the power steering system and also found a plugged P/S filter. They replaced the pump, filter, reservoir, o-ring and flushed the system with new fluid. The alternator and belt was also inspected and found to be in good order.
[redacted] insists we caused the pump to fail because we over tightened the belt while replacing the alternator. We showed her the alternator is the first component inline and the power steering pump is the last “V-6 engine”. No one would ever have to remove the power steering pump or belt to replace the alternator. We also contacted [redacted], the service advisor at [redacted] and asked if he thought we caused any damage to her car while working on it - His response was no, we did not cause this to fail.
After reviewing Ms. [redacted] case, AAA Arizona reached out to [redacted] to inquire on the progress of Ms. [redacted] complaint resolution. We have confirmed via their representative, Glenda, that as a gesture of goodwill, [redacted] Office of the President has opted to offer Ms. [redacted] a one-time...
credit of $144.00 to cover the $6 monthly charge for 24 months. Thank you,[redacted]AAA ArizonaSupervisor, Member Relations
Monday 8/18/1014 AAA Roadside did not respond to a call from me for a dead battery (existing battery was purchased from AAA November 2013). I drove my car to AAA Auto Repair on 8/18/2014. The battery had not failed, but the battery indicator light was flickering off and on. They stated it was the alternator, not the battery, so I gave approval to replace. While I was in the AAA waiting room, another AAA customer needed a ride to a rental car shop. Because they had not started work on my car yet, I offered her a ride. During the drive she asked me how many miles were on my car, "because it ran so quiet".
When I returned that afternoon to pick up my car, there was no discussion, questions, or mention of my car needing any other repairs or service. I was not shown or given a copy of a vehicle inspection form dated 8/18/2014 (which has now suddenly appeared). My timing belt, water pump, and spark plugs are not yet due for maintenance. Therefore, the only remaining comment on this report is "recommend power steering fluid flush" (coincidence). All this "suspect" vehicle inspection report does is emphasize how well I have maintained my car. At no time during the period 8/18/2004 through 8/23/2014, were there any conversations with any mechanic or employee regarding "dirty power steering fluid". Friday 8/22/2014 - 14 miles since I drove off the AAA Auto Repair lot on 8/18/2014 I did not drive my car into their shop on 8/22/2014 with a noise and a leak. I was attempting to drive to AAA Auto Repair to check the screeching noise that was getting louder every time I turned the steering wheel. I heard a "pop" sound and then I had no power steering. When the tow truck arrived, we saw the fluid leaking on the ground. I had it towed into their shop, as it was not drivable.
[redacted] and a mechanic showed me the fluid foaming up and squirting out of the reservoir. I asked what they did when they replaced the alternator to cause the power steering to blow out 14 miles later? They said they could not see anything they did to cause this, however, they would "fix the problem" - although "the problem" was unclear at this point.
I insisted another mechanic look at my car. They suggested I leave my car overnight so their chief mechanic could inspect it when he arrived on 8/23/2014. I was never given any estimate verbally or in writing until I received a copy from Revdex.com dated 8/22/2014.
Saturday 8/23/2014 I had not heard back, yet, from AAA Auto Repair by mid-morning. I called them and was told the head mechanic could not see anything their mechanic did wrong and said "it was a 'coincidence' that my power steering went out after they replaced the alternator" (there was no mention of dirty power steering fluid.)
I told him I would call AAA Towing to pick up my car and take it to [redacted] for repair. I called [redacted] at [redacted] to tell him they would be receiving my car from AAA Towing without me. I explained what happened and he said "I am sure their mechanic did not cause the problem on purpose". I never said they did it on purpose.
Summary:
It is not the responsibility of [redacted] to determine what caused the power steering to go out after-the-fact. This noise started as I was leaving the AAA Auto Repair Shop on 8/22/2014.
I wonder what type inspections and/or adjustments were made to my car during the time period while in AAA's possession from Friday afternoon through late Saturday morning.
When the power steering blew out, naturally the pressure would cause the pump to fail, destroying the reservoir, creating air in the system and causing the filter and the fluid to be dirty. Dirty power steering fluid did not cause this explosion/implosion. The force to blow out the power steering system goes back to pressure - hoses - belts. That was the screeching sound I heard when I drove off AAA Auto Service's lot on 8/22/2014, after they replaced my alternator.
Based on the timeline and facts, the problems started as a direct result of services provided by AAA Auto Repair. I am requesting to be compensated for the repairs done at [redacted].
Monday 8/18/AAA Roadside did not respond to a call from me for a dead battery (existing battery was purchased from AAA November 2013) I drove my car to AAA Auto Repair on 8/18/The battery had not failed, but the battery indicator light was flickering off and onThey stated it was the alternator, not the battery, so I gave approval to replaceWhile I was in the AAA waiting room, another AAA customer needed a ride to a rental car shopBecause they had not started work on my car yet, I offered her a ride During the drive she asked me how many miles were on my car, "because it ran so quiet" When I returned that afternoon to pick up my car, there was no discussion, questions, or mention of my car needing any other repairs or serviceI was not shown or given a copy of a vehicle inspection form dated 8/18/(which has now suddenly appeared)My timing belt, water pump, and spark plugs are not yet due for maintenanceTherefore, the only remaining comment on this report is "recommend power steering fluid flush" (coincidence) All this "suspect" vehicle inspection report does is emphasize how well I have maintained my carAt no time during the period 8/18/through 8/23/2014, were there any conversations with any mechanic or employee regarding "dirty power steering fluid"Friday 8/22/- miles since I drove off the AAA Auto Repair lot on 8/18/I did not drive my car into their shop on 8/22/with a noise and a leakI was attempting to drive to AAA Auto Repair to check the screeching noise that was getting louder every time I turned the steering wheel I heard a "pop" sound and then I had no power steeringWhen the tow truck arrived, we saw the fluid leaking on the groundI had it towed into their shop, as it was not drivable [redacted] and a mechanic showed me the fluid foaming up and squirting out of the reservoirI asked what they did when they replaced the alternator to cause the power steering to blow out miles later? They said they could not see anything they did to cause this, however, they would "fix the problem" - although "the problem" was unclear at this point I insisted another mechanic look at my carThey suggested I leave my car overnight so their chief mechanic could inspect it when he arrived on 8/23/ I was never given any estimate verbally or in writing until I received a copy from Revdex.com dated 8/22/ Saturday 8/23/I had not heard back, yet, from AAA Auto Repair by mid-morningI called them and was told the head mechanic could not see anything their mechanic did wrong and said "it was a 'coincidence' that my power steering went out after they replaced the alternator" (there was no mention of dirty power steering fluid.) I told him I would call AAA Towing to pick up my car and take it to [redacted] for repairI called [redacted] at [redacted] to tell him they would be receiving my car from AAA Towing without meI explained what happened and he said "I am sure their mechanic did not cause the problem on purpose" I never said they did it on purpose Summary: It is not the responsibility of [redacted] to determine what caused the power steering to go out after-the-factThis noise started as I was leaving the AAA Auto Repair Shop on 8/22/ I wonder what type inspections and/or adjustments were made to my car during the time period while in AAA's possession from Friday afternoon through late Saturday morning When the power steering blew out, naturally the pressure would cause the pump to fail, destroying the reservoir, creating air in the system and causing the filter and the fluid to be dirtyDirty power steering fluid did not cause this explosion/implosionThe force to blow out the power steering system goes back to pressure - hoses - beltsThat was the screeching sound I heard when I drove off AAA Auto Service's lot on 8/22/2014, after they replaced my alternator Based on the timeline and facts, the problems started as a direct result of services provided by AAA Auto Repair I am requesting to be compensated for the repairs done at [redacted] ***
We understand *** concern and frustration surrounding her recent repairs; no one likes paying repair bills especially if they feel it wasn’t neededThat being said, AAA Auto Repair did not cause the power steering failure by replacing the alternator on her car on 8/18/
Replacing the alternator on this make/model does not involve touching the power steering pump, belt or lines in any wayWhen *** returned her car to our shop on 8/22/14, we identified the power steering problem and gave her a quote of less than $to fix itShe chose to take it to the dealer and paid $1,to have it repaired and now expects AAA Auto Repair to cover the cost of her entire bill
We consistently go out of our way to resolve customer issues, even if there’s some doubt of who or what caused itIn this case however, we are not at fault and do not feel we should be responsible for paying her repair bill
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for contacting AAA Arizona regarding your battery concerns. Our AAA Battery reimbursement policy requires proof of original purchase; therefore, AAA is not liable for a refunding a third-party battery purchase within the AAA battery warranty period without supporting original purchase...
documentation. Additionally, AAA batteries are not authorized to be sold outside of AAA directed roadside service calls such as Chevy Roadside Assistance or On-Star. However, as a courtesy, AAA has searched service records from AAA third-party contracted roadside service providers that may have had the opportunity to service your Impala on 7/2/2013 under your Chevy roadside assistance program. Unfortunately, we were unable to locate an invoice for the battery in question under your name or VIN. In light of the circumstance, AAA Arizona would like to recognize the inconvenience of your experience. As a one-time gesture of goodwill, we would like to offer half of the $130 you requested to cover the replacement battery for a total of $65.00 mailed by check to the address provided in your Revdex.com contact profile. Sincerely,[redacted]AAA ArizonaSupervisor, Member Relations
Monday, 8/18/14
AAA roadside responded to a call from [redacted] for a dead battery. Her car was jump started and she drove it the AAA [redacted] location to have it charged and inspected. We charged her battery and tested the charging system and found the alternator had failed,which caused the...
battery to go dead. We replaced the alternator and performed a 36 point inspection on the vehicle. The inspection revealed dirty power steering fluid, and we also asked when the timing belt and spark plugs were last replaced as the vehicle has over 130,000 miles on it.
Friday, 8/22/14
[redacted] returned her car with a noise and leak. We found the power steering pump was sucking air and causing the fluid to foam up and squirt out of the reservoir. We gave her an estimate to replace the pump, which she declined stating we somehow caused the pump to fail and wanted us to replace it for free. We explained to her the neither the pump or belt had to be touched when replacing the alternator.
Saturday, 8/23/14
[redacted] dropped her car off at [redacted] where they verified air entering the power steering system and also found a plugged P/S filter. They replaced the pump, filter, reservoir, o-ring and flushed the system with new fluid. The alternator and belt was also inspected and found to be in good order.
[redacted] insists we caused the pump to fail because we over tightened the belt while replacing the alternator. We showed her the alternator is the first component inline and the power steering pump is the last “V-6 engine”. No one would ever have to remove the power steering pump or belt to replace the alternator. We also contacted [redacted], the service advisor at [redacted] and asked if he thought we caused any damage to her car while working on it - His response was no, we did not cause this to fail.
After reviewing Ms. [redacted] case, AAA Arizona reached out to [redacted] to inquire on the progress of Ms. [redacted] complaint resolution. We have confirmed via their representative, Glenda, that as a gesture of goodwill, [redacted] Office of the President has opted to offer Ms. [redacted] a one-time...
credit of $144.00 to cover the $6 monthly charge for 24 months. Thank you,[redacted]AAA ArizonaSupervisor, Member Relations
Monday 8/18/1014 AAA Roadside did not respond to a call from me for a dead battery (existing battery was purchased from AAA November 2013). I drove my car to AAA Auto Repair on 8/18/2014. The battery had not failed, but the battery indicator light was flickering off and on. They stated it was the alternator, not the battery, so I gave approval to replace. While I was in the AAA waiting room, another AAA customer needed a ride to a rental car shop. Because they had not started work on my car yet, I offered her a ride. During the drive she asked me how many miles were on my car, "because it ran so quiet".
When I returned that afternoon to pick up my car, there was no discussion, questions, or mention of my car needing any other repairs or service. I was not shown or given a copy of a vehicle inspection form dated 8/18/2014 (which has now suddenly appeared). My timing belt, water pump, and spark plugs are not yet due for maintenance. Therefore, the only remaining comment on this report is "recommend power steering fluid flush" (coincidence). All this "suspect" vehicle inspection report does is emphasize how well I have maintained my car. At no time during the period 8/18/2004 through 8/23/2014, were there any conversations with any mechanic or employee regarding "dirty power steering fluid". Friday 8/22/2014 - 14 miles since I drove off the AAA Auto Repair lot on 8/18/2014 I did not drive my car into their shop on 8/22/2014 with a noise and a leak. I was attempting to drive to AAA Auto Repair to check the screeching noise that was getting louder every time I turned the steering wheel. I heard a "pop" sound and then I had no power steering. When the tow truck arrived, we saw the fluid leaking on the ground. I had it towed into their shop, as it was not drivable.
[redacted] and a mechanic showed me the fluid foaming up and squirting out of the reservoir. I asked what they did when they replaced the alternator to cause the power steering to blow out 14 miles later? They said they could not see anything they did to cause this, however, they would "fix the problem" - although "the problem" was unclear at this point.
I insisted another mechanic look at my car. They suggested I leave my car overnight so their chief mechanic could inspect it when he arrived on 8/23/2014. I was never given any estimate verbally or in writing until I received a copy from Revdex.com dated 8/22/2014.
Saturday 8/23/2014 I had not heard back, yet, from AAA Auto Repair by mid-morning. I called them and was told the head mechanic could not see anything their mechanic did wrong and said "it was a 'coincidence' that my power steering went out after they replaced the alternator" (there was no mention of dirty power steering fluid.)
I told him I would call AAA Towing to pick up my car and take it to [redacted] for repair. I called [redacted] at [redacted] to tell him they would be receiving my car from AAA Towing without me. I explained what happened and he said "I am sure their mechanic did not cause the problem on purpose". I never said they did it on purpose.
Summary:
It is not the responsibility of [redacted] to determine what caused the power steering to go out after-the-fact. This noise started as I was leaving the AAA Auto Repair Shop on 8/22/2014.
I wonder what type inspections and/or adjustments were made to my car during the time period while in AAA's possession from Friday afternoon through late Saturday morning.
When the power steering blew out, naturally the pressure would cause the pump to fail, destroying the reservoir, creating air in the system and causing the filter and the fluid to be dirty. Dirty power steering fluid did not cause this explosion/implosion. The force to blow out the power steering system goes back to pressure - hoses - belts. That was the screeching sound I heard when I drove off AAA Auto Service's lot on 8/22/2014, after they replaced my alternator.
Based on the timeline and facts, the problems started as a direct result of services provided by AAA Auto Repair. I am requesting to be compensated for the repairs done at [redacted].