411 Local Search Corp

[redacted] I received a cold call from them and although I was skeptical, I was also looking for online marketing opportunitiesI decided to give them a shot and started advertising with them They charged me + tax for my ad on 411.ca and for week I didn't get any visits to my site from 411.caI sent them an email to cancel the service and there was no responds (just like other reviewers of 411.ca) After a few days, I called them and got a hold of someone in customer services on my first tryI told her that I wanted to cancel my ads and she told me that I need to give it more time to see any resultsI then told her that I don't see any results from my [redacted] Analytics and I would like to cancelShe then continues to tell me that only they can see the results and she can tell me how many people searched for "web design" in the last days As a website designer (or any small business), I don't care about how many searched for "web design" on 411.ca, my key performance indicator is if they visited my website as a result of my advertising on 411.caShe then told me that you need a special code to see the visit from 411.ca or else you will only see visits from [redacted] That didn't make any sense to meI asked a few more times to cancel and she told me that it is company policy to give them a day noticeThey will essentially charge me another month of service that didn't return any results at allI started demanding for the Manager and the representative finally got the manager on the phone Trying to be patient, I explained my situation to the manager and he told me I need to spend more time with 411.ca to see any resultsHe also mentioned that they don't track how many people come to my site as a result of 411.ca's advertisement, instead they track how many people search "web design" and visits to your 411.ca directory pageI explained to him that I don't care who searched "web design" on 411.ca and who visited my directory page, my main concern is if anyone visited my websiteI asked him if they only track statistics that make them look good instead of the what the main concern of their customersHe basically said that that he as not ability to see who is visiting my website from 411.ca I demanded a refund and cancellationHe replied that he will not give me a refund and there is a notice required for a cancellationHe explained to me that they are compliant with the days buyer's remorse (the law)After an exhausting conversation with both the manager and the representative, he finally agree to send me a confirmation that I am canceling the serviceI will have to pay again for another days of advertising due to their notice policy Ultimately, this service returned no results, had the worst customer service experience [redacted]

*** ***
*** ***
My business information had been over years out of date even thoe it had been brought to their attention
The most recent time I brought it to their attention they said they will not update any information unless the businesses sign with them
They recently posted a negative review from a person about my company
That person "Timmy C." ***d about purchasing products from our company and said we never honored our warranties
This person never bought any products from us
He called us wanting us to tell him how to set up some equipment that he purchased from another company
I told him that the items purchased would not work for his application
he insisted that they would because the company he bought them from said they would
I told him that he would then have to talk to them to get it working
he did not like my answer so he posted a complete ***
411.ca told me if I paid their membership fees they would remove it
I told them I was not interested in their service but felt I should at least be able to respond to accusations
they told me that was not an option and if I did not pay them they would not change anything
***

*** ***
*** ***
My business information had been over years out of date even thoe it had been brought to their attention
The most recent time I brought it to their attention they said they will not update any information unless the businesses sign with them
They recently posted a negative review from a person about my company
That person "Timmy C." ***d about purchasing products from our company and said we never honored our warranties
This person never bought any products from us
He called us wanting us to tell him how to set up some equipment that he purchased from another company
I told him that the items purchased would not work for his application
he insisted that they would because the company he bought them from said they would
I told him that he would then have to talk to them to get it working
he did not like my answer so he posted a complete ***
411.ca told me if I paid their membership fees they would remove it
I told them I was not interested in their service but felt I should at least be able to respond to accusations
they told me that was not an option and if I did not pay them they would not change anything
***

*** with we basically had the same type of experience as all the others complaints here We agreed to have our business ad listed but it never started on the day they said it would and then made excuses Getting a return call from them is a joke They said we could update and change our info in their "back office" area which says it would take up to hours to verify it took TWO WEEKS! So we basically had no logo etc for weeks of the month They said there was NO CONTRACT yet they forget to tell you they want days notice to they really have you for months at close to $a month They will tell you about all the hits they get etc which is a total *** If YOU want to look for a business what to YOU DO? You'd probably just go to a search engine like *** or *** etc so why would you want to pay for that does NOTHING!! I wish we did some research before we wasted our money!! ***!

*** ***I received a cold call from them and although I was skeptical, I was also looking for online marketing opportunitiesI decided to give them a shot and started advertising with them
They charged me + tax for my ad on 411.ca and for week I didn't get any visits to my site from 411.caI sent them an email to cancel the service and there was no responds (just like other reviewers of 411.ca)
After a few days, I called them and got a hold of someone in customer services on my first tryI told her that I wanted to cancel my ads and she told me that I need to give it more time to see any resultsI then told her that I don't see any results from my *** Analytics and I would like to cancelShe then continues to tell me that only they can see the results and she can tell me how many people searched for "web design" in the last days
As a website designer (or any small business), I don't care about how many searched for "web design" on 411.ca, my key performance indicator is if they visited my website as a result of my advertising on 411.caShe then told me that you need a special code to see the visit from 411.ca or else you will only see visits from ***That didn't make any sense to meI asked a few more times to cancel and she told me that it is company policy to give them a day noticeThey will essentially charge me another month of service that didn't return any results at allI started demanding for the Manager and the representative finally got the manager on the phone
Trying to be patient, I explained my situation to the manager and he told me I need to spend more time with 411.ca to see any resultsHe also mentioned that they don't track how many people come to my site as a result of 411.ca's advertisement, instead they track how many people search "web design" and visits to your 411.ca directory pageI explained to him that I don't care who searched "web design" on 411.ca and who visited my directory page, my main concern is if anyone visited my websiteI asked him if they only track statistics that make them look good instead of the what the main concern of their customersHe basically said that that he as not ability to see who is visiting my website from 411.ca
I demanded a refund and cancellationHe replied that he will not give me a refund and there is a notice required for a cancellationHe explained to me that they are compliant with the days buyer's remorse (the law)After an exhausting conversation with both the manager and the representative, he finally agree to send me a confirmation that I am canceling the serviceI will have to pay again for another days of advertising due to their notice policy
Ultimately, this service returned no results, had the worst customer service experience*** *** ***

We used 411 to advertise out business in their print and online media. We have opted to be top ranked in online paid ranking. As an Office manager I talked to their sales team who set up everything for our account and all was well till we decided to stop payed advertisement. It took multiple calls to get message through.
After nice and polite refusal to continue subscription, 411 agent (Roland) changed tone of conversation and after another couple minutes dropped topic of resigning us.
Two month later another employee start calling our business and insisting that Business owner need to explicitly talk to them about cancelling services. I explained as Office Manager I am in charge of those decision and she still refuses. She went ahead and even told that there is no contract or papers signed and they just have a person name on the file and keep refusing to cancel subscription.
Extremely unhappy with [redacted] type of calls (twice a day) for already cancelled account.
Needless to say after 2 years of advertisement we did not see any tangible improvement in new customer flow.
also employees are very unprofessional in handling complains or cancellations.

I am a realtor and I have the worse experience, the easiest to get in to, but almost impossible to get out

411 corp called me in regards to my cleaning business and having on there site. I told the man on the phone I was not interested. He started yelling at me and telling me I was being unprofessional. I said I was waiting for an important phone call. He continued yelling. I didn't nothing to provoke this kind of response. I would not deal with this company. How are they going to represent your business.

[redacted]. I received a cold call from them and although I was skeptical, I was also looking for online marketing opportunities. I decided to give them a shot and started advertising with them.

They charged me 125.00 + tax for my ad on 411.ca and for 2 week I didn't get any visits to my site from 411.ca. I sent them an email to cancel the service and there was no responds (just like other reviewers of 411.ca).

After a few days, I called them and got a hold of someone in customer services on my first try. I told her that I wanted to cancel my ads and she told me that I need to give it more time to see any results. I then told her that I don't see any results from my [redacted] Analytics and I would like to cancel. She then continues to tell me that only they can see the results and she can tell me how many people searched for "web design" in the last 30 days.

As a website designer (or any small business), I don't care about how many searched for "web design" on 411.ca, my key performance indicator is if they visited my website as a result of my advertising on 411.ca. She then told me that you need a special code to see the visit from 411.ca or else you will only see visits from [redacted]. That didn't make any sense to me. I asked a few more times to cancel and she told me that it is company policy to give them a 30 day notice. They will essentially charge me another month of service that didn't return any results at all. I started demanding for the Manager and the representative finally got the manager on the phone.

Trying to be patient, I explained my situation to the manager and he told me I need to spend more time with 411.ca to see any results. He also mentioned that they don't track how many people come to my site as a result of 411.ca's advertisement, instead they track how many people search "web design" and visits to your 411.ca directory page. I explained to him that I don't care who searched "web design" on 411.ca and who visited my directory page, my main concern is if anyone visited my website. I asked him if they only track statistics that make them look good instead of the what the main concern of their customers. He basically said that that he as not ability to see who is visiting my website from 411.ca.

I demanded a refund and cancellation. He replied that he will not give me a refund and there is a 30 notice required for a cancellation. He explained to me that they are compliant with the 10 days buyer's remorse (the law). After an exhausting conversation with both the manager and the representative, he finally agree to send me a confirmation that I am canceling the service. I will have to pay again for another 30 days of advertising due to their 30 notice policy.

Ultimately, this service returned no results, had the worst customer service experience[redacted]