412 Motoring

To whom it may concern,I would like to start by apologizing to [redacted] on her dissatisfying experience with 412 Motoring and myself on Wednesday December 30. At our shop, we value our customers so we make every attempt to provide them with the best vehicle care and experience...

possible. We had a special running on Groupon which was a remote starter with basic installation for $99.99 (plus tax) and a remote starter with keyless installation for $119.99 (plus tax). This price included the cost of the installation and remote starter. The Groupon specifically states, “Extra fee for push to start vehicles and bypass vehicles . When a customer calls to schedule their appointment, they are asked what year, make and model vehicle the remote starter is for. The customer is then informed whether or not their car requires a bypass, and is given the price for the bypass. It is clearly explained what the bypass does and why it is needed for their vehicle’s remote start installation. Each individual vehicle is different on what exact bypass it requires to make the starter function properly along with the price. While explaining to the customer the additional charge for the bypass, I also make them aware of any other materials, such as a relay, needed for the installation. Before the customer confirms their appointment, the final total of the remote starter (with or without bypass and other materials) is provided to them. The customer then has the final say whether or not they would still like to proceed and schedule the appointment or contact Groupon regarding their return policy. 
Miss Macioce called to schedule her appointment. She stated she had a 2008 Ford Focus and purchased the remote starter with keyless entry for $119.99. I explained that her car did require a bypass and the cost for the bypass was $79.99 plus a $4.99 materials fee. Miss Macioce understood the need for the bypass and chose to have the starter installed. Before the phone conversation ended, her appointment date and time was confirmed along with her contact information and the additional charges.As previously stated, Miss Macioce did have a two o'clock appointment on Wednesday December 30. She dropped her car off at the shop, handed myself the keys and left a phone number where she could be reached. I did inform her that we were running behind that day and I would make sure her remote starter was installed. Miss Macioce stated that “it wasn’t a problem"' and left the shop.When Miss Macioce returned to the shop, I informed her that the negative trunk wire was missing in her vehicle. She stated she wasn’t surprised and that she has had problems with the vehicle in the past. In order to open her trunk from the starter remote, I would need to use a relay in the wiring due to the missing wire. She was told the charge of the relay is $6.99 but also had the option to omit the feature of the starter remote opening her trunk. Miss Macioce said, to go ahead and use the relay. The customer was billed out at 9:06pm. She stood there with me as I explained each individual charge on the bill and she stated she was fine with it and added a tip to the total. At this time I also explained the warranty on the starter and installation. Miss Macioce denied any questions with the total bill or the warranty. On the wall in front of the check out desk is the return policy.I then took Miss Macioce and the gentleman with her over to her vehicle. I explained eveny feature of the remote starter to them and even started the vehicle at least twice for them to show that it did work. When we got into her vehicle. I made sure she was able to start and stop her car correctly. When
Miss Macioce was ready to leave the shop, we were unable to find her spare key. Several people searched her car, outside in the parking lot, inside the waiting room of the shop and inside the garage for the key. I called the other guy I had at the shop assisting that day to see if he had mistakenly took the key with him. He stated that he did, apologized and said he would hurry back with the key. Miss Macioce said she would wait for a little but eventually left and stated she would return the next day to get the key.Miss Macioce did not return for the key that next day and it wasn't until January 4th that. I spoke to both her and the gentleman who was with her that very first night. She stated that the remote starter would not work. I did apologize for her troubles and asked if she could return later that day so I could thoroughly check the starter to see what the issue may be. Miss Macioce stated she could not make it in later that day, and asked I she could come in the following day which would be January 5th. I had an overly booked schedule that day and apologized that I would not have time to check her remote starter then. Miss Macioce then suggested the following Monday which was January 11th I said that, would, be fine and she then stated that she would return to the shop on that date. I also received a phone call from the gentleman she knew on January 4th in which he stated that Miss Macioce was having trouble with her remote starter. He stated that she stated how her car had a lot of miles and she didn’t feel the car was dependable with high miles on it. He also included that Miss Macioce has been looking at other vehicles and was considering purchasing one.When Miss Macioce returned on January 11th for her key, she was noted to be driving a white BMW. I asked if at that time she wanted me to check the starter on the Ford Focus and she declined because she “already got a new car". I offered Miss Macioce several opportunities to check the starter that she purchased but I was never able to do so. To this day, I do not know the exact cause as to why the starter did not work properly since I never was given the opportunity to check it.
On the purchase of electrical items, there is no refund provided, only store credit which Miss Macioce was offered and declined. Again, I apologize to Miss Macioce for the inconvenience she went through and would have been more than willing to fix her issue with the starter.
Sincerely,Mark Blake

To whom it may concern,I would like to start by apologizing to [redacted] on her dissatisfying experience with 412 Motoring and myself on Wednesday December 30. At our shop, we value our customers so we make every attempt to provide them with the best vehicle care and experience possible. We had a...

special running on Groupon which was a remote starter with basic installation for $99.99 (plus tax) and a remote starter with keyless installation for $119.99 (plus tax). This price included the cost of the installation and remote starter. The Groupon specifically states, “Extra fee for push to start vehicles and bypass vehicles . When a customer calls to schedule their appointment, they are asked what year, make and model vehicle the remote starter is for. The customer is then informed whether or not their car requires a bypass, and is given the price for the bypass. It is clearly explained what the bypass does and why it is needed for their vehicle’s remote start installation. Each individual vehicle is different on what exact bypass it requires to make the starter function properly along with the price. While explaining to the customer the additional charge for the bypass, I also make them aware of any other materials, such as a relay, needed for the installation. Before the customer confirms their appointment, the final total of the remote starter (with or without bypass and other materials) is provided to them. The customer then has the final say whether or not they would still like to proceed and schedule the appointment or contact Groupon regarding their return policy. Miss Macioce called to schedule her appointment. She stated she had a 2008 Ford Focus and purchased the remote starter with keyless entry for $119.99. I explained that her car did require a bypass and the cost for the bypass was $79.99 plus a $4.99 materials fee. Miss Macioce understood the need for the bypass and chose to have the starter installed. Before the phone conversation ended, her appointment date and time was confirmed along with her contact information and the additional charges.As previously stated, Miss Macioce did have a two o'clock appointment on Wednesday December 30. She dropped her car off at the shop, handed myself the keys and left a phone number where she could be reached. I did inform her that we were running behind that day and I would make sure her remote starter was installed. Miss Macioce stated that “it wasn’t a problem"' and left the shop.When Miss Macioce returned to the shop, I informed her that the negative trunk wire was missing in her vehicle. She stated she wasn’t surprised and that she has had problems with the vehicle in the past. In order to open her trunk from the starter remote, I would need to use a relay in the wiring due to the missing wire. She was told the charge of the relay is $6.99 but also had the option to omit the feature of the starter remote opening her trunk. Miss Macioce said, to go ahead and use the relay. The customer was billed out at 9:06pm. She stood there with me as I explained each individual charge on the bill and she stated she was fine with it and added a tip to the total. At this time I also explained the warranty on the starter and installation. Miss Macioce denied any questions with the total bill or the warranty. On the wall in front of the check out desk is the return policy.I then took Miss Macioce and the gentleman with her over to her vehicle. I explained eveny feature of the remote starter to them and even started the vehicle at least twice for them to show that it did work. When we got into her vehicle. I made sure she was able to start and stop her car correctly. WhenMiss Macioce was ready to leave the shop, we were unable to find her spare key. Several people searched her car, outside in the parking lot, inside the waiting room of the shop and inside the garage for the key. I called the other guy I had at the shop assisting that day to see if he had mistakenly took the key with him. He stated that he did, apologized and said he would hurry back with the key. Miss Macioce said she would wait for a little but eventually left and stated she would return the next day to get the key.Miss Macioce did not return for the key that next day and it wasn't until January 4th that. I spoke to both her and the gentleman who was with her that very first night. She stated that the remote starter would not work. I did apologize for her troubles and asked if she could return later that day so I could thoroughly check the starter to see what the issue may be. Miss Macioce stated she could not make it in later that day, and asked I she could come in the following day which would be January 5th. I had an overly booked schedule that day and apologized that I would not have time to check her remote starter then. Miss Macioce then suggested the following Monday which was January 11th I said that, would, be fine and she then stated that she would return to the shop on that date. I also received a phone call from the gentleman she knew on January 4th in which he stated that Miss Macioce was having trouble with her remote starter. He stated that she stated how her car had a lot of miles and she didn’t feel the car was dependable with high miles on it. He also included that Miss Macioce has been looking at other vehicles and was considering purchasing one.When Miss Macioce returned on January 11th for her key, she was noted to be driving a white BMW. I asked if at that time she wanted me to check the starter on the Ford Focus and she declined because she “already got a new car". I offered Miss Macioce several opportunities to check the starter that she purchased but I was never able to do so. To this day, I do not know the exact cause as to why the starter did not work properly since I never was given the opportunity to check it.On the purchase of electrical items, there is no refund provided, only store credit which Miss Macioce was offered and declined. Again, I apologize to Miss Macioce for the inconvenience she went through and would have been more than willing to fix her issue with the starter.Sincerely,Mark Blake

Review: I was more than dissatisfied with 412 Motoring. On Wednesday, December 29th I had an appointment to get a remote car started installed at 2pm. I had planned on using a groupon for the service ($119). I was told that the service would take 3 hours. When 5pm rolled around and I hadn't heard from anyone, I decided to walk back to 412 Motoring, assuming my car would be done in the near future since they close at 7pm. Unfortunately, they weren't done working on my car until 9:45pm that night. Further, I was charged an extra $117 (this did include a tip)--more than what was quoted via their marketing on Groupon. When I went to leave, I asked for my spare key...turns out that the other mechanic took my spare key home. And to top off the whole experience, the remote car starter stopped working two-days after of receiving the service.

I called 412 Motoring on January 3rd (left a message) and again on January 4th and asked to speak with the manager or owner. The receptionist refused to give me his/her contact information. I would like to speak with the owner/manager and ask for a refund...or at least voice my grievance.

While Mark, the mechanic responsible for installing all remote car starters at 412 Motoring, was kind and seemed to be overworked, I do not appreciate not getting refunded on an obviously horrible service.Desired Settlement: I would appreciate getting a full refund of $117 from Mark/412 Motoring. If that is not possible, I would appreciate a 50 percent refund. And if that's not possible, I'd like to speak with manager or owner about the service I received and express my disappointment in his company.

Business

Response:

To whom it may concern,I would like to start by apologizing to [redacted] on her dissatisfying experience with 412 Motoring and myself on Wednesday December 30. At our shop, we value our customers so we make every attempt to provide them with the best vehicle care and experience possible. We had a special running on Groupon which was a remote starter with basic installation for $99.99 (plus tax) and a remote starter with keyless installation for $119.99 (plus tax). This price included the cost of the installation and remote starter. The Groupon specifically states, “Extra fee for push to start vehicles and bypass vehicles . When a customer calls to schedule their appointment, they are asked what year, make and model vehicle the remote starter is for. The customer is then informed whether or not their car requires a bypass, and is given the price for the bypass. It is clearly explained what the bypass does and why it is needed for their vehicle’s remote start installation. Each individual vehicle is different on what exact bypass it requires to make the starter function properly along with the price. While explaining to the customer the additional charge for the bypass, I also make them aware of any other materials, such as a relay, needed for the installation. Before the customer confirms their appointment, the final total of the remote starter (with or without bypass and other materials) is provided to them. The customer then has the final say whether or not they would still like to proceed and schedule the appointment or contact Groupon regarding their return policy. Miss Macioce called to schedule her appointment. She stated she had a 2008 Ford Focus and purchased the remote starter with keyless entry for $119.99. I explained that her car did require a bypass and the cost for the bypass was $79.99 plus a $4.99 materials fee. Miss Macioce understood the need for the bypass and chose to have the starter installed. Before the phone conversation ended, her appointment date and time was confirmed along with her contact information and the additional charges.As previously stated, Miss Macioce did have a two o'clock appointment on Wednesday December 30. She dropped her car off at the shop, handed myself the keys and left a phone number where she could be reached. I did inform her that we were running behind that day and I would make sure her remote starter was installed. Miss Macioce stated that “it wasn’t a problem"' and left the shop.When Miss Macioce returned to the shop, I informed her that the negative trunk wire was missing in her vehicle. She stated she wasn’t surprised and that she has had problems with the vehicle in the past. In order to open her trunk from the starter remote, I would need to use a relay in the wiring due to the missing wire. She was told the charge of the relay is $6.99 but also had the option to omit the feature of the starter remote opening her trunk. Miss Macioce said, to go ahead and use the relay. The customer was billed out at 9:06pm. She stood there with me as I explained each individual charge on the bill and she stated she was fine with it and added a tip to the total. At this time I also explained the warranty on the starter and installation. Miss Macioce denied any questions with the total bill or the warranty. On the wall in front of the check out desk is the return policy.I then took Miss Macioce and the gentleman with her over to her vehicle. I explained eveny feature of the remote starter to them and even started the vehicle at least twice for them to show that it did work. When we got into her vehicle. I made sure she was able to start and stop her car correctly. When