Dear Ms [redacted] : Our mailing address has changedOur correct mailing address is [redacted] ***Because of The address, your letter only reached us today We currently provide water service to active customers, and our policies and regulations are the same for all of our customersWhen customer [redacted] called the office on 3/31/(8/80/was a Sunday), she was asked for paperwork showing that she was the legal executor of the estateAs you can imagine, we Cannot allow unauthorized persons to make changes on a customer's accountWe received the legal authorization on 3/31/and the bank draft was stopped immediately (see enclosed copy of email)Customer [redacted] had, at the time she contacted us, already sold the property in question (the closing was April 2)Customer [redacted] was then sent a Membership Transfer form to transfer the membership to the new property ownersThere is a fee of $to transfer a membership; however, it was explained to customer [redacted] on 3/31/that the transfer fee is usually paid by the buyer (see enclosed copy of email)Who pays the fee is between the property buyer and seller; it is part of the real estate negotiation and should have been handled at closingWe will accept the fee from either partyThe additional $that was finally paid by the buyers was for water serviceThis $would have been paid by her father's bank draft on 4/10/had the bank draft not been stopped on 3/31/There was no late fee, and I have no idea where that idea originated Obviously, we never asked customer [redacted] to "pay for the Notary of a dead man's signature"The only expense that Water Supply Corporation caused customer [redacted] to incur was the Notary fee for her own signatureCustomer [redacted] spoke with our accounts receivable Clerk, ***, then myself, and then, at her request, the President of the Board of DirectorsWe all attempted to address all of her concerns in a prompt and courteous mannerWe stand on our record of exemplary service to our customers WATER SUPPLY CORPORATION [redacted] , Business Manager
has changed. Our correct mailing address is [redacted]. Because of The address, your letter only reached us today.
We currently provide water service to 1929 active customers, and our policies and regulations are the same for all of our customers. When customer [redacted] called the office on 3/31/14 (8/80/14 was a Sunday), she was asked for paperwork showing that she was the legal executor of the estate. As you can imagine, we Cannot allow unauthorized persons to make changes on a customer's account. We received the legal authorization on 3/31/14 and the bank draft was stopped immediately (see enclosed copy of email). Customer [redacted] had, at the time she contacted us, already sold the property in question (the closing was April 2). Customer [redacted] was then sent a Membership Transfer form to transfer the membership to the new property owners. There is a fee of $100.00 to transfer a membership; however, it was explained to customer [redacted] on 3/31/14 that the transfer fee is usually paid by the buyer (see enclosed copy of email). Who pays the fee is between the property buyer and seller; it is part of the real estate negotiation and should have been handled at closing. We will accept the fee from either party. The additional $25.00 that was finally paid by the buyers was for water service. This $25.00 would have been paid by her father's bank draft on 4/10/14 had the bank draft not been stopped on 3/31/14. There was no late fee, and I have no idea where that idea originated.
Obviously, we never asked customer [redacted] to "pay for the Notary of a dead man's signature". The only expense that 439 Water Supply Corporation caused customer [redacted] to incur was the Notary fee for her own signature. Customer [redacted] spoke with our accounts receivable Clerk, [redacted], then myself, and then, at her request, the President of the Board of Directors. We all attempted to address all of her concerns in a prompt and courteous manner. We stand on our record of exemplary service to our customers.
439 WATER SUPPLY CORPORATION
[redacted] , Business Manager
Dear Ms [redacted] : Our mailing address has changedOur correct mailing address is [redacted] ***Because of The address, your letter only reached us today We currently provide water service to active customers, and our policies and regulations are the same for all of our customersWhen customer [redacted] called the office on 3/31/(8/80/was a Sunday), she was asked for paperwork showing that she was the legal executor of the estateAs you can imagine, we Cannot allow unauthorized persons to make changes on a customer's accountWe received the legal authorization on 3/31/and the bank draft was stopped immediately (see enclosed copy of email)Customer [redacted] had, at the time she contacted us, already sold the property in question (the closing was April 2)Customer [redacted] was then sent a Membership Transfer form to transfer the membership to the new property ownersThere is a fee of $to transfer a membership; however, it was explained to customer [redacted] on 3/31/that the transfer fee is usually paid by the buyer (see enclosed copy of email)Who pays the fee is between the property buyer and seller; it is part of the real estate negotiation and should have been handled at closingWe will accept the fee from either partyThe additional $that was finally paid by the buyers was for water serviceThis $would have been paid by her father's bank draft on 4/10/had the bank draft not been stopped on 3/31/There was no late fee, and I have no idea where that idea originated Obviously, we never asked customer [redacted] to "pay for the Notary of a dead man's signature"The only expense that Water Supply Corporation caused customer [redacted] to incur was the Notary fee for her own signatureCustomer [redacted] spoke with our accounts receivable Clerk, ***, then myself, and then, at her request, the President of the Board of DirectorsWe all attempted to address all of her concerns in a prompt and courteous mannerWe stand on our record of exemplary service to our customers WATER SUPPLY CORPORATION [redacted] , Business Manager
Dear Ms. [redacted]:
Our mailing address...
has changed. Our correct mailing address is [redacted]. Because of The address, your letter only reached us today.
We currently provide water service to 1929 active customers, and our policies and regulations are the same for all of our customers. When customer [redacted] called the office on 3/31/14 (8/80/14 was a Sunday), she was asked for paperwork showing that she was the legal executor of the estate. As you can imagine, we Cannot allow unauthorized persons to make changes on a customer's account. We received the legal authorization on 3/31/14 and the bank draft was stopped immediately (see enclosed copy of email). Customer [redacted] had, at the time she contacted us, already sold the property in question (the closing was April 2). Customer [redacted] was then sent a Membership Transfer form to transfer the membership to the new property owners. There is a fee of $100.00 to transfer a membership; however, it was explained to customer [redacted] on 3/31/14 that the transfer fee is usually paid by the buyer (see enclosed copy of email). Who pays the fee is between the property buyer and seller; it is part of the real estate negotiation and should have been handled at closing. We will accept the fee from either party. The additional $25.00 that was finally paid by the buyers was for water service. This $25.00 would have been paid by her father's bank draft on 4/10/14 had the bank draft not been stopped on 3/31/14. There was no late fee, and I have no idea where that idea originated.
Obviously, we never asked customer [redacted] to "pay for the Notary of a dead man's signature". The only expense that 439 Water Supply Corporation caused customer [redacted] to incur was the Notary fee for her own signature. Customer [redacted] spoke with our accounts receivable Clerk, [redacted], then myself, and then, at her request, the President of the Board of Directors. We all attempted to address all of her concerns in a prompt and courteous manner. We stand on our record of exemplary service to our customers.
439 WATER SUPPLY CORPORATION
[redacted] , Business Manager