Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
statements? OkSince you’ve been selling furniture for years, you should
know better than to ignore customers’ callsSomething that you refuse to
comment on because you know you’re wrongI don’t want problems eitherIf you
would have answered my calls, we would not have to go back and forth this way
But you chose to conduct bad businessI do not buy items that are not
returnable, so if I would have known that, I would have looked elsewhere
I
got much less than I paid for actuallyI don’t even sit on the futon because
it’s such low qualityIt’s funny that you say I didn’t pay for delivery when
you told me that delivery was going to be dollars and your delivery guys
would deliver itIt was your decision to deliver it the same night instead of
doing it yourselfI did not force you to do any of thatSo since that was
going to be your gas money, you shouldn’t have delivered itAnd since you
claim you didn’t know that I was upstairs, you should have asked if I was
upstairs or downstairs or if I have an elevator before you delivered itIn
your years you should know these things
I
just said in my last message that I knew I had to pay for delivery, but I
wanted a dealSo how did I not want to pay for it? I don’t know being a
college student is a sob storyI’m basically saying that I have “X” amount of
money to spend and I need a dealSo sob story? NoDon’t you say that you gave
me free deliveryYou charged me $You decided to use that for gas money,
instead of using the delivery men
You
feel bad for me? That’s funnyI’m a customer who expected something and got
much lessI expected what you explained to meWhat did I get for free?
NothingNothing at allI paid for the futonI paid for deliverySo please,
try to come up with a better argument
You’re
starting to think it was all a conYou’re the conI don’t want the futonI
want you to get it from me and give me a refundSo I’m not getting anything
for free and by not keeping the futon, how am I a con? Again, please come up
with a better argument
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The company should have responded to me after I paid but that did not happen until I filed the Revdex.com complaint some weeks later I received my order last week and so I am glad and happy with the end result Thanks!!!
Regards,
*** ***
Hello,
I did not lie about the quality, in fact I explained that for any futon under $300 would not be the best quality. She wanted the cheapest thing she could find, "her Words exactly" and so I pointed her to futons category, and then told her to click the word "price" at tip of list so...
that the page would load starting from the very cheapest.
I then explained, we have a quality guarantee on 95% of our items, but if it were on the first page of any category when listed in order of price from cheapest items, that it would not have a guarantee.
[redacted] explained that she did not have a bunch of money to spend, and had to have something to sit on. So I tried to help her find something.
Then after choosing this item, I asked her if she wanted delivery and or set-up, she said yes. When I told her the prices for delivery, she was like you mean I got to pay for delivery? And I told her yes, Free Delivery options start on orders around $1000 or more.
So then I told her we could do a drop off when we were in her area for as low as $35. Drop off meaning not including set-up, that it's just 4 feet that had to be put on. That she could do it her self in 15 minutes or less.
She said she could not afford delivery, that she was a college student, and she really needed help. So instead of just telling, sorry pay for delivery or pick it up, I offered to bring in my personal vehicle if she could at least give me $10 for gas, and have someone help me bring it in, she said okay.
Well I call her 30 minutes before I get there, then I arrive, she has no one to help me bring it in, and it turns out she's up stairs.
I was ran over by a car 2 years ago, and still have back issues, but since she really needed something to sit on and I was already there, I lugged it up the stairs by myself.
Not 10 minutes after I left and she calls me and says she doesn't really like it. I asked if she was able to set it up that quick, she said no, that she had not put the feet on yet. but that it was squeaking.
I explained that it leaning on it's end, instead of sitting on it's feet, is not the way to judge the item. and That after she put the feet on if she had any problems to give me a call, explaining that the sqeaking was because of something being broke.
Bottom line, she decided she didn't like it, before even setting it up, it's not broke, if it was I would have sent somebody out to fix it of switch it out.
It makes a noise, when moving it, because it's a Futon, a folding sofa, a unit with hinges that lets it fold open and shut.
She Asked what if she didn't like it before I delivered it, I explained that's she's getting what's in the picture, that for an item that cost only about $150, we could not be swapping it out until she decided she liked one, that if she needed to see something in person, to make sure she liked something, she needed to go out shopping.
There is nothing wrong with the futon, other than it's not the $450 one she wanted. She chose the $150 futon for the Price, I gave her basically free delivery and did it myself, so that a driver would not have to be paid.
She placed her order online, and our Policy is very clear, not refunds. No exchanges unless the item was damaged in some way. it is not. So there is no Returns accepted.
Especially when she didn't pay for the delivery the first time.
I'm amazed that after bringing it out for her from North Spring to South Houston, the same day, all with the hopes of helping someone, it can be so un-appreciated.
There is nothing wrong with the futon, and she doesn't want to spend the money to buy a better one.
There is nothing we can do for her. As everything was explained in advance, and she absolutely had to have something, well I went out of my way to help her have something, and I'm thanked by receiving a bad Revdex.com review. I can't believe it.
this is a portion of our Store Policy, that she had to click to agree to before the site would accept her order. (I've enlarged the portion where it says when buying the cheapest items they could not be returned, for tiny dings or scratches... And there is absolutely nothing wrong with hers.)
97% of all our Products have a 100% Quality Satisfaction Guarantee, the other 3% are economy items for those on an extreme budget. For example, We have 5 pc bedroom groups for under $500.00, these items look great, but they are not solid wood, they are great for guest rooms, or for consumers with a smaller budget in mind.
So when buying any of our cheapest items, be sure to ask, if there is a quality guarantee on them before purchase, if you have quality concerns.
Orders accepted on items without the quality guarantee coverage, will not be accepted back for a tiny dings or scratches. if there is any kind of actual damage notice while be delivered or picked up, you may request the items be swapped out.
For another example, a 5pc dinette for around $120.00, they look great but they are not the best quality. So please be sure (if buying a really inexpensive item) to ask; "Hey, Does this item come with a Quality Guarantee?"
However Please Also Note That; We do have some REALLY GREAT, yet really low priced items that still do come with the Quality Guaranteed, so don't be afraid to ask.
The 100% Quality Satisfaction Guarantee, does not cover color tones or shades, as your pc screen may be set lighter or darker than ours, and if you are trying to match other furniture you already have, even if it has the same item number and the same factory that makes it. Different batches produced at different times of the year, can come in a slightly different color, tone or shade. Especially if it has been several years since you got your original furniture. So if you are trying to match other items, and it ends up they do not, the items can not be returned. Unless you pay shipping both ways and pay a 20% restocking charge.
If you have any concerns prior to purchase please use our Contact Us!
Entire Store Policy at link below. (Notice the page Name - as in conditions to buy from us)
[redacted]
I respectfully ask that this persons complaint, be removed from our record, as it's not fair that we get a bad review from a person who's expecting to get a $1000 piece of furniture for $156.00
I'm sorry, but I can not respond to false statements you're making, other than I did tell you. I've been selling furniture for 25 years, I don't want problems, and I explain everything thoroughly, to make sure I don't have any, as well as our Policy explains.
You asked me what if you don't like it before placed your order and I explained that it was not returnable, and I did say if your extremely concerned about not getting something you wanted, to go ou and shop for one in person, as part of the same statement.
I will not be responding any further, You're not going to find anything better for $150 anywhere. You simply want to much for to little.
I want to say the basic rule of thumb, is you get what you pay for, but in this case you still got much more than you paid for. That futon was on Red Tag Sale for Cash, (you paid with a card) you didn't pay for Delivery,as $10 only covered about half the Gas, you didn't mention you where upstairs, because that would have cost $20 more on Delivery, (and I would not have offered to help you out by doing the delivery myself for $10, as I would have know I could not carry it up any stairs) and you were offer set-up, but you didn't want to pay for it, and you didn't want to pay for Delivery, giving me a sob story, and talking me into basically doing it for free, because I felt bad for you. (I feel even worse for you now, knowing who you really are) it isn't right to try and get stuff for free by claiming to be a desperate person in need. That kind of treatment should be reserved for actual people in need.
I'm starting to think it was all just a con, to get something for free you obviously could have afforded, according to your statement "I would have just got it set-up", when saying you didn't know.
You did know because there was a charge for it, I told you, and it clearly states that during our site's check out, Delivery and Setup would have been a minimum of $95, plus $20 for having to go upstairs... you paid $10 for gas.
I won't be responding to any more of this, and since you apparently could have afforded set-up, please go ahead and pay your balance on the Delivery charges $105.
From: [redacted] Sent: Sunday, April [redacted] 2014 2:51 PM
/>
To: drteam; drteamSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your
Business #[redacted]
Hello,
This was a special order for discontinued items, items that we had to have
shipped in from around the country, and so it did take longer than any normal
order.
However in this case it took much longer than expected, as the customer asked
us to hold the items for a while until she was prepared to move, and then when
preparing to ship damages were discovered, and even though the items were
simply ordered in for her, we wanted to make sure she was happy and we started
hunt down the piece we had that was damaged.
As it was discontinued it did take a while in order to locate, negotiate, and
then have the item shipped to us, so we could then add it to the rest of her
order and then ship it out to her.
IT did take much longer than expected, and for this we are terribly sorry. we
do not have much experience with running down discontinued items for a
customer. Generally they are either in-stock or we don't don't sell them.
Customer should have already received the items, but now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
statements? OkSince you’ve been selling furniture for years, you should
know better than to ignore customers’ callsSomething that you refuse to
comment on because you know you’re wrongI don’t want problems eitherIf you
would have answered my calls, we would not have to go back and forth this way
But you chose to conduct bad businessI do not buy items that are not
returnable, so if I would have known that, I would have looked elsewhere
I
got much less than I paid for actuallyI don’t even sit on the futon because
it’s such low qualityIt’s funny that you say I didn’t pay for delivery when
you told me that delivery was going to be dollars and your delivery guys
would deliver itIt was your decision to deliver it the same night instead of
doing it yourselfI did not force you to do any of thatSo since that was
going to be your gas money, you shouldn’t have delivered itAnd since you
claim you didn’t know that I was upstairs, you should have asked if I was
upstairs or downstairs or if I have an elevator before you delivered itIn
your years you should know these things
I
just said in my last message that I knew I had to pay for delivery, but I
wanted a dealSo how did I not want to pay for it? I don’t know being a
college student is a sob storyI’m basically saying that I have “X” amount of
money to spend and I need a dealSo sob story? NoDon’t you say that you gave
me free deliveryYou charged me $You decided to use that for gas money,
instead of using the delivery men
You
feel bad for me? That’s funnyI’m a customer who expected something and got
much lessI expected what you explained to meWhat did I get for free?
NothingNothing at allI paid for the futonI paid for deliverySo please,
try to come up with a better argument
You’re
starting to think it was all a conYou’re the conI don’t want the futonI
want you to get it from me and give me a refundSo I’m not getting anything
for free and by not keeping the futon, how am I a con? Again, please come up
with a better argument
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The company should have responded to me after I paid but that did not happen until I filed the Revdex.com complaint some weeks later I received my order last week and so I am glad and happy with the end result Thanks!!!
Regards,
*** ***
Hello,
I did not lie about the quality, in fact I explained that for any futon under $300 would not be the best quality. She wanted the cheapest thing she could find, "her Words exactly" and so I pointed her to futons category, and then told her to click the word "price" at tip of list so...
that the page would load starting from the very cheapest.
I then explained, we have a quality guarantee on 95% of our items, but if it were on the first page of any category when listed in order of price from cheapest items, that it would not have a guarantee.
[redacted] explained that she did not have a bunch of money to spend, and had to have something to sit on. So I tried to help her find something.
Then after choosing this item, I asked her if she wanted delivery and or set-up, she said yes. When I told her the prices for delivery, she was like you mean I got to pay for delivery? And I told her yes, Free Delivery options start on orders around $1000 or more.
So then I told her we could do a drop off when we were in her area for as low as $35. Drop off meaning not including set-up, that it's just 4 feet that had to be put on. That she could do it her self in 15 minutes or less.
She said she could not afford delivery, that she was a college student, and she really needed help. So instead of just telling, sorry pay for delivery or pick it up, I offered to bring in my personal vehicle if she could at least give me $10 for gas, and have someone help me bring it in, she said okay.
Well I call her 30 minutes before I get there, then I arrive, she has no one to help me bring it in, and it turns out she's up stairs.
I was ran over by a car 2 years ago, and still have back issues, but since she really needed something to sit on and I was already there, I lugged it up the stairs by myself.
Not 10 minutes after I left and she calls me and says she doesn't really like it. I asked if she was able to set it up that quick, she said no, that she had not put the feet on yet. but that it was squeaking.
I explained that it leaning on it's end, instead of sitting on it's feet, is not the way to judge the item. and That after she put the feet on if she had any problems to give me a call, explaining that the sqeaking was because of something being broke.
Bottom line, she decided she didn't like it, before even setting it up, it's not broke, if it was I would have sent somebody out to fix it of switch it out.
It makes a noise, when moving it, because it's a Futon, a folding sofa, a unit with hinges that lets it fold open and shut.
She Asked what if she didn't like it before I delivered it, I explained that's she's getting what's in the picture, that for an item that cost only about $150, we could not be swapping it out until she decided she liked one, that if she needed to see something in person, to make sure she liked something, she needed to go out shopping.
There is nothing wrong with the futon, other than it's not the $450 one she wanted. She chose the $150 futon for the Price, I gave her basically free delivery and did it myself, so that a driver would not have to be paid.
She placed her order online, and our Policy is very clear, not refunds. No exchanges unless the item was damaged in some way. it is not. So there is no Returns accepted.
Especially when she didn't pay for the delivery the first time.
I'm amazed that after bringing it out for her from North Spring to South Houston, the same day, all with the hopes of helping someone, it can be so un-appreciated.
There is nothing wrong with the futon, and she doesn't want to spend the money to buy a better one.
There is nothing we can do for her. As everything was explained in advance, and she absolutely had to have something, well I went out of my way to help her have something, and I'm thanked by receiving a bad Revdex.com review. I can't believe it.
this is a portion of our Store Policy, that she had to click to agree to before the site would accept her order. (I've enlarged the portion where it says when buying the cheapest items they could not be returned, for tiny dings or scratches... And there is absolutely nothing wrong with hers.)
97% of all our Products have a 100% Quality Satisfaction Guarantee, the other 3% are economy items for those on an extreme budget. For example, We have 5 pc bedroom groups for under $500.00, these items look great, but they are not solid wood, they are great for guest rooms, or for consumers with a smaller budget in mind.
So when buying any of our cheapest items, be sure to ask, if there is a quality guarantee on them before purchase, if you have quality concerns.
Orders accepted on items without the quality guarantee coverage, will not be accepted back for a tiny dings or scratches. if there is any kind of actual damage notice while be delivered or picked up, you may request the items be swapped out.
For another example, a 5pc dinette for around $120.00, they look great but they are not the best quality. So please be sure (if buying a really inexpensive item) to ask; "Hey, Does this item come with a Quality Guarantee?"
However Please Also Note That; We do have some REALLY GREAT, yet really low priced items that still do come with the Quality Guaranteed, so don't be afraid to ask.
The 100% Quality Satisfaction Guarantee, does not cover color tones or shades, as your pc screen may be set lighter or darker than ours, and if you are trying to match other furniture you already have, even if it has the same item number and the same factory that makes it. Different batches produced at different times of the year, can come in a slightly different color, tone or shade. Especially if it has been several years since you got your original furniture. So if you are trying to match other items, and it ends up they do not, the items can not be returned. Unless you pay shipping both ways and pay a 20% restocking charge.
If you have any concerns prior to purchase please use our Contact Us!
Entire Store Policy at link below. (Notice the page Name - as in conditions to buy from us)
[redacted]
I respectfully ask that this persons complaint, be removed from our record, as it's not fair that we get a bad review from a person who's expecting to get a $1000 piece of furniture for $156.00
I'm sorry, but I can not respond to false statements you're making, other than I did tell you. I've been selling furniture for 25 years, I don't want problems, and I explain everything thoroughly, to make sure I don't have any, as well as our Policy explains.
You asked me what if you don't like it before placed your order and I explained that it was not returnable, and I did say if your extremely concerned about not getting something you wanted, to go ou and shop for one in person, as part of the same statement.
I will not be responding any further, You're not going to find anything better for $150 anywhere. You simply want to much for to little.
I want to say the basic rule of thumb, is you get what you pay for, but in this case you still got much more than you paid for. That futon was on Red Tag Sale for Cash, (you paid with a card) you didn't pay for Delivery,as $10 only covered about half the Gas, you didn't mention you where upstairs, because that would have cost $20 more on Delivery, (and I would not have offered to help you out by doing the delivery myself for $10, as I would have know I could not carry it up any stairs) and you were offer set-up, but you didn't want to pay for it, and you didn't want to pay for Delivery, giving me a sob story, and talking me into basically doing it for free, because I felt bad for you. (I feel even worse for you now, knowing who you really are) it isn't right to try and get stuff for free by claiming to be a desperate person in need. That kind of treatment should be reserved for actual people in need.
I'm starting to think it was all just a con, to get something for free you obviously could have afforded, according to your statement "I would have just got it set-up", when saying you didn't know.
You did know because there was a charge for it, I told you, and it clearly states that during our site's check out, Delivery and Setup would have been a minimum of $95, plus $20 for having to go upstairs... you paid $10 for gas.
I won't be responding to any more of this, and since you apparently could have afforded set-up, please go ahead and pay your balance on the Delivery charges $105.
From: [redacted] Sent: Sunday, April [redacted] 2014 2:51 PM
/>
To: drteam; drteamSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your
Business #[redacted]
Hello,
This was a special order for discontinued items, items that we had to have
shipped in from around the country, and so it did take longer than any normal
order.
However in this case it took much longer than expected, as the customer asked
us to hold the items for a while until she was prepared to move, and then when
preparing to ship damages were discovered, and even though the items were
simply ordered in for her, we wanted to make sure she was happy and we started
hunt down the piece we had that was damaged.
As it was discontinued it did take a while in order to locate, negotiate, and
then have the item shipped to us, so we could then add it to the rest of her
order and then ship it out to her.
IT did take much longer than expected, and for this we are terribly sorry. we
do not have much experience with running down discontinued items for a
customer. Generally they are either in-stock or we don't don't sell them.
Customer should have already received the items, but now.
Thanks for Shopping with us!
[redacted]