475 5th Ave Gift & Gallery

Revdex.com:
At this time, I have not been contacted by Louvre arts gallery regarding complaint ID [redacted].On February [redacted] they had promised to get back to us with the details on individual items plus brand and warranty. I have NOT heard from them as yet vis email or phone. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Competition in business is given, but why lie to your
customer about going out of business sale and auction sale. Selling products by
jacking up the price and reducing them randomly without warranty and
mistreating customers by not standing up for the product you just sold.
 I went back to
Louvre art in less than 30 minutes and asked for a refund on my credit card as
I felt this was not a trusted buy. Even One of the gentlemen asked me “ get
out”.  What is wrong with their
product and why is he refusing to refund my card in a short time of purchase. Of
course, then I was worried that I shopped for 11,300 dollars and the [redacted]s are
asking me to leave and treating me disrespectfully. What kind of business is
this that they only care about the payment and signature even if the customer
doesn’t want the product?  I also have
nothing else but an invoice with items listed, shipping and total amount. NO
details on brand, size, finish, and number of lights all the parts with the specific
chandelier, warranty and prize for the individual item. Also for an item so
expansive there’s no brand or warranty.  Of course that added to my concern on this big amount I am
spending and the items are going to be delivered. Also I truly don’t trust them
on what merchandise I would receive on delivery. I would like my credit card
refunded and do not want any merchandise or to do business with Louvre art
gallery.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]
As you can see this is a clear case of competition jealousy.
Customer purchased from our establishment, after shopping at the gallery at the [redacted]...

[redacted],
so obviously she favors our inventory and our prices.
When
she went back to the other Gallery, she showed them pictures of what
she bought here and obviously the people there were clearly upset that
she didn't purchase at their place, so they went ahead and destroyed the
customer's confidence in our merchandise and price, causing anxiety to
her and buyer's remorse by what is known as "LOW BALLING" the price of
merchandise she purchased here in good faith, when in fact they didn't
even have the merchandise in stock, so they obviously could not deliver
for the price they quoted. We called the Gallery to see why they did
what they did and were told " If she doesn't buy from us, she won't buy
from you, or anyone else" We cannot be held responsible for actions of
other establishments due to their jealousy.
She got very fine merchandise at very good prices, maybe she's trying to play us against each other which is OK, but do it before you buy not after.
We even agreed to pack,ship and insure the merchandise at our own
expense. She signed a contract that states that she's fully satisfied
and there is "NO REFUNDS" We're sorry things turned out this way but we
need to protect ourselves against such incidences.
Thank you for your cooperation.
Sincerely,
Louvre Gallery

Review: Louvre Art gallery is located in [redacted] Monday morning 10:30 I walked in the gallery.When I walked in the sign says" 75 % off " and another sign Auction sale tonight and 75 % off. I noticed this appears like a permanent sign so I asked " Is this sign up all the time?" One of the person( [redacted]) stated they are trying to sell this and there is an auction tonight. He also stated that the furniture takes too much space and they are moving on and will have jewellary business soon. I started looking at the items and asked to look at the lamp that had a hand written label of over 5,000 dollars and he said the 75 % off would make it $ 750.00. He took us to the area where only special customers are allowed and showed us the items had blue tape that got sold in the last night auction. Finally I had a list of 7 items I negotiated for 11,300 dollarsBig Chandeliar, Oval Chandeliar, 2 Tiffany lamps,1 pc Hummingbird figure, small square light and a 5X7 rug and S&H to our door. I paid using my credit card and I got a copy of invoice number [redacted] for 11,300 . He showed us the items the ship in boxes and we would receive in 7 days. We did take pictures of the 5 items out of 7 items we bought. Inside [redacted] is another art gallery and he had the small square light for around 180 dollars which he sold us for over 900 dollars. In 10 minutes I went back to the store and told them of the other art gallery and his prices. One of the [redacted] asked me to contact the other art gallery and check the prices. I let both [redacted]s speak with each other. On getting off the phone he said he does't have the same product and he's not honest. I requested that I would like to get refund on my card and leave for Baltimore. I begged and asked for refund. They refused refund and said the sale is final and asked me to leave the store. I don't want to buy any items from dishonest people and would like my credit card refunded for the full amount.Desired Settlement: Refund my credit card for the amount they charged on 02/** of 11,300 dollars. Also look into their business practices. They have listed the prices on the items to fool the customers.

Business

Response:

Dear [redacted]