47th Place Carpet One Floor & Home

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. After being reassured on multiple occasions that money would NOT be taken from my escrow account to pay previous tax bills on my property prior to my closing on the property last year, Sun Trust bank went ahead and spent my money without even giving me notification.  I have requested that the replace this money into my escrow account.  Rather than correcting their error, the banks response was that this is my problem to fix, but at least they won't increase my monthly mortgage payment further to cover THEIR error.  Was I supposed to be appreciative of my bank not stealing more money from me to cover their own error?  This is unacceptable and outrageously unethical of this corrupt banking institution.  They need to replace the money into my count that even they acknowledge should never have been removed.  THEY can figure out how to correct their error.  I am happy to sign any release of information you may require to resolve this issue.  I am out of the country this week but will promptly send you any authorization for upon my return next week.  Thank you so much for your assistance.
Regards,
[redacted]

Dear [redacted]:We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the repossession of the vehicle used as collateral
on the above referenced account. I appreciate the opportunity to respond.Our records show that your vehicle was repossessed on
February 16,...

2017. On February 24, 2017, you contacted our Repossessions
Department and offered to make a payment of $[redacted] to reclaim the vehicle.
Although the total amount due to reclaim the vehicle was $[redacted], the offer
was reviewed by management and a business decision was made to accept the reduced
payment. Therefore, the third-party vender that carried out the repossession
was instructed to hold the vehicle at their lot.Once your payment was applied to the account on February 28,
2017, a notice was sent to the third-party auction vendor informing them to
halt the auction process. Regrettable, on March 1, 2017, the repossession vendor
released the vehicle to that auction. When we were notified of the error, we
immediately began attempts to retrieve the vehicle from the auction lot. We confirmed
that the vehicle was returned to you on March 7, 2017.You requested additional compensation due to the vehicle
being sent to the auction vendor in error. ON February 24, 2017,a concession
was made to reduce the total amount due to reclaim your vehicle by $[redacted].
As a final concession, the $[redacted] repossession fee that you paid will be applied
to your future payments. This will cover the full amount on the payment due on
March 21, 2017 and partially cover your April 21, 2017 payment.In regard to your concerns about the personal items that
were held in the vehicle prior to repossession, we have no evidence that any
items were not returned to you. However, if you would like to pursue the
matter, please contact the repossession vendor, [redacted], at [redacted]
to file a property claim.[redacted] I hope that the information provided is helpful to
you. Should you have any additional questions or concerns regarding your
account contact our Repossessions Department at [redacted]. A representative
will be glad to assist you.Sincerely,Seth A M[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Suntrust did not try to resolve this issue in any way.  At the time they sent the response to you, (1/26/16), they had not even contacted me yet.  I did however, receive a letter from them a few days later that basically states they are not and have no intention to resolve this issue.  It remains unresolved.
Regards,
[redacted]

Revdex.com:
Suntrust is not telling the truth.  They HAVE NOT seriously reached out to me NOR have they...

resolved my issue.  I received a call from a rep on May 12th telling me that they had received my Revdex.com complaint and assigned it to a "case manager".  And that that case manager would be in contact with me within a few days.  That was 12 days ago, and I have not heard anything from the bank since then.  In the meantime, they have added another fee to my account.  PLEASE DO NOT CLOSE THIS CASE ON YOUR END!  It is NOT resolved nor has there been any attempts to resolve it.  In order for this case to be resolved, Suntrust needs to immediately refund my all fees charged, (the $** initial fee which caused this complaint AND the new fee that has since been added to my account of $**).  I would also like an apology for the rude conduct of the supposed supervisor I spoke to regarding my account to begin with.  Until the above happens, THIS CASE WILL REMAIN OPEN AND UNRESOLVED!!!
Regards,
[redacted]

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Dear [redacted]Thank you for your inquiry concerning your
account with SunTrust Bank.According to our research, the
transaction(S) in the amount of $1,500.00 conducted on 2/24/2015 was complete
and valid. There were no errors in the transactions(s).Based on this information, we are unable
to...

honor your claim for the transaction(s).Should you have any questions or require
additional information, please contact our office at [redacted].You may wish to review the Rules and Regulations
for Deposit Accounts as applicable to regulation E. including provisions about
your rights to obtain records on which this decision was based.

September 28, 2016 Revdex.com Serving Central Virginia, Inc. Attn: [redacted] 720 Moorefield Park Dr., Ste 300 Richmond, VA 23236 Re: Borrower's Name: [redacted] Case Number: [redacted] Revdex.com Case#: [redacted] Dear Ms. [redacted]: We received your correspondence...

regarding the above referenced case. However, you did not include a signed authorization form from Mr. [redacted]. Therefore, we are unable to provide you with a copy of our response to Mr. [redacted] dated September 28, 2016. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Ms. [redacted], if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at [redacted], Monday through Friday from 8 a.m. to 6 p.m., ET. Sincerely, Wanda H[redacted] Officer Mortgage Escalations Resolution Team

Seth A. M[redacted] SunTrust Bank [redacted] Client Advocacy Management Office Richmond, VA 23285-5024 Tel 800.SUNTRUST October 27, 2016 [redacted] 
[redacted] 
[redacted] Re: Identity Theft Claim [redacted] Better...

Business Bureau serving Central Virginia (Revdex.com) Case [redacted] Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the above referenced identity theft claim. I am very sorry to learn that you were a victim of identity theft and understand how frustrating a situation like this can be. I appreciate the opportunity to respond. We regret any inconvenience you may have experienced because of an account being opened in your name without your knowledge. However, because you informed us that you were not the owner of the account in question, we have been able to provide only limited information to you about our review of the matter. As you requested, a thorough review of your claim has taken place, and we have determined that this is a case of identity theft. As such, the account was closed on October 14, 2016 (notice enclosed). Additionally, we have requested that [redacted], [redacted], and [redacted] remove any reporting of the account from your credit files (October 24, 2016 letter enclosed). [redacted] has also been contacted to ensure no reporting has been made on your file. Please allow these agencies 30 days to update their records. Mr. [redacted], should you have any questions or new information regarding this case, please call our Fraud Assistance Center at 800.447.8994. A representative will be glad to speak with you. Sincerely, Seth A. M[redacted] Officer Client Advocacy Management Office Enclosures Copy to: Revdex.com SunTrust Bank is an Equal Housing Lender. Member FDIC. SunTrust is a federally registered service mark of SunTrust Banks, Inc.

Revdex.com:
I have reviewed the  response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
SunTrust told you that they responded to me by letter on May 1, 2015. They told you that if you have any questions about their response, contact me. This is to inform you that I have not received any letter correspondence from SunTrust dated May 1, 2015. The last letter I received from SunTrust was dated April 7, 2015, which it informed me that I was to recevie a temporary credit for $600.59 from [redacted] and it will appear on my next statement. This have yet to occur. I am only due $388.59. I did received a credit for $212.00 from SunTrust. I am still waiting on this $388.59 credit to be reflected on my account.Thanking you in advance for your assistance in this matter. I will keep you informed of the final decision.
Regards,
[redacted]

Re: Revdex.com complalnt # [redacted] ([redacted]) SunTrust has responded to our client but cannot share the responee with the Revdex.com H no signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer...

and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello: I have not received any type of response from SunTrust. They never contacted me regarding my complaint.
Regards,
[redacted]

Dear [redacted],We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding SunTrust’s decisions to close your above
referenced account. I appreciate the opportunity to respond.The decision to close the account was a business decision
made by SunTrust, as explained in...

the September 17, 2015, letter from our Fraud
Rick Management Department (copy [redacted]). As stated in the letter, according to
our Rules and Regulations For Deposit Accounts, which is provided at account
opening and is available on our website suntrust.com (see About Us- Free
Schedules- Deposit Account Disclosures), “the Bank may close your Account at
any time and for any reason or for no reason without advance notice.” (((( are
pages 22 and 23 of our Rules for your review.We placed a “no debit” status on your account to prevent any
debits activity and to allow time for any remaining funds to be collected from
your account during the closing process. Your account was closed on September
24, 2015 (statement [redacted].) Official Check [redacted] representing the remaining
account balance was mailed to you on September 28, 2015.[redacted], we hope the information provided is helpful to
you. If you have any questions, please call our Fraud Risk Management
Department at [redacted]. A representative will be glad to help you. We wish
you will in your future financial endeavors.

We contacted the client by phone to ensure that she was aware the matter had already been resolved by the branch by refunding the fees requested. She acknowledged this fact and thanked us for the call. Please close this case on your records. Seth A. M[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

[A default letter is provided here which...

indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have spoken to the bank and recieved the records I requested. No further action required. I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Sherry ** F[redacted]Vice President, Client Advocacy Management Office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All I received was verification of my name and account, but no resolution was made. What's more is that we would like a formal apology from Una Renee H[redacted], the Greenbriar Branch representative, who was exceedingly rude to myself and my mother, the primary business account holder for the above-referenced account. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Suntrust has not attempted to return my call. I contacted Suntrust regards to the case but I have yet to have a phone call, email, or personnel message sent via online banking. I do not consider this case close, and I am stilling waiting on a resolution from SunTrust. Thank you.
Regards,
[redacted]

From: Client Advocacy Research & Resolution Team (CARRT) <[redacted]@suntrust.com>Date: Tue, Sep 19, 2017 at 1:16 PMSubject: Acknowledgement of Complaint/Inquiry - 09/19/2017-[redacted]To: "[redacted]" <[redacted]>Client Advocacy...

Management Office is in receipt of the complaint/inquiry that you forwarded from [redacted].This complaint/inquiry has been assigned SunTrust internal case number 09/19/2017-[redacted]. If you have any questions or additional information you may email:[redacted]@suntrust.comSunTrust Client Advocacy Management Office

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.