Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below What is most interesting about your response is the fact that you never once addressed the major issuesThat your service manager blatantly lied to me about the time period in which the new service contract could be used and How he over-charged me for an oil change that other Ram dealerships charge only $forYou chose to only address the slight over-charging of the service contract, knowing I will not go through the effort of canceling and repurchasing it because I already stated in my complaint that I will simply use it at another dealership Regards, [redacted]
I personally spoke with customer today 12/14/16..the refund check was mailed to incorrect address on 11/23/16..it will be remailed to the CORRECT address 12/15/we do apologize for any confusion and delays
our dealerships service manager [redacted] discussed the repairs with the customer and they have mutually agreed to settle this matterthe dealership will refund the customer a goodwill refund in the amount of $ this refund check will be mailed to customer in 11/23/
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below What is most interesting about your response is the fact that you never once addressed the major issuesThat your service manager blatantly lied to me about the time period in which the new service contract could be used and How he over-charged me for an oil change that other Ram dealerships charge only $forYou chose to only address the slight over-charging of the service contract, knowing I will not go through the effort of canceling and repurchasing it because I already stated in my complaint that I will simply use it at another dealership Regards, [redacted]
I personally spoke with customer today 12/14/16..the refund check was mailed to incorrect address on 11/23/16..it will be remailed to the CORRECT address 12/15/we do apologize for any confusion and delays
our dealerships service manager [redacted] discussed the repairs with the customer and they have mutually agreed to settle this matterthe dealership will refund the customer a goodwill refund in the amount of $ this refund check will be mailed to customer in 11/23/