4alldeals

Initial Business Response /* (1000, 7, 2016/02/04) */
Contact Name and Title: *** ** Customer Service
Contact Phone: XXXXXXXXXX
Contact Email: ***@waytechnology.com
The customer opened a fraudulent complaint with ***, claiming the product he received had technical specifications which are
impossible (because the technical specs he posited don't exist)We did report him to *** for a fraudulent claimNonetheless, he was issued a full refund (by ***, not by us) and the case was closed
He will not receive an apology from us because we weren't wrongThe guy is a fraudster and he's mad because he got called out on itHe still has our product which he's "too busy" to return (despite being offered a prepaid label, which would allow him to just drop it in his mailbox) and he has his full money backNow he wants an apology on top of that just so he can heal his bruised egoHe will never get one from usWe won't withdraw our complaint about his tactics to *** either, and though *** did refund his money, they also told us that our complaint has been noted and that his account would remain under review for future instances of the same behavior

Initial Business Response /* (1000, 10, 2015/08/27) */
The customer was refunded in full on 7/30, just a few days after this case was openedOur system also shows that a prepaid label was generated and sent to the customer along with the RMA# on 7/Either way, it sounds like the case has been
resolved to the customer's satisfaction