4C's Commercial Cleaning

We purchased a coupon voucher for window cleaning services with 4C's Commercial Cleaning in June 2011. We scheduled the cleaning for August, a few days before our new baby was scheduled to be delivered. We moved all of our furniture out of the way of the windows the night prior. The day the service was scheduled, 4C's never showed (appointment was at 9). I called at noon and [redacted] of 4C's said his truck had broken down and that he would call me and try to come that afternoon. By 4:00 I had to call him again to find out where he was. His truck was not fixed and he wasn't coming. I wasted an entire day waiting. Because the situation was handled so poorly by him and the communication was so bad, we were not comfortable using his service, especially because of all the trouble we went through to move all our furniture. Also he was not going to be able to come clean before our baby was born, and we were not going to be able to move furniture around after the baby was born for a while. And the voucher had an expiration date. So we asked him to refund our $80. He agreed and said he would send a check by September 30. We contacted him in October because we hadn't received a check yet. We had to contact him multiple times, and every time there was a different excuse as to why we didn't have a check yet. We finally received a check months later but for the wrong amount ($45 instead of $80). We contacted him again to ask for the rest of the amount. In the meantime we deposited the small check and it bounced. We contacted him again in January and stated that if we didn't get a check in the next two weeks, we would take action. We have not received a check. It is almost 6 months later and the issue is not resolved. This whole interaction has been unprofessional, and we would like our money back, especially since the service was never performed.