Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They put a front up like they are attempting to help but really they're not I have sent million emails to this company obviously I'm exaggerating but I have the date a lot I travel internationally I know that I've been told voicemails of been left for me but I can't even hear them where I at it's it shouldn't be that difficult for the company to just email me on top of that they keep saying they have questions but seriously I have given every imaginable detailed to this company over and over again there's nothing more for me to be able to tell them if they really truly wanted to help they would email me or they would say you know we processed your refine we're sorry have a good day but in stead they just keep dragging it out
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We sent an email to *** *** on 9/** advising her the reason we needed to speak with her. We sincerely understand why she was not able to talk to us. She has been issued a refund check in the amount of $along with $in coupons. We apologize for any
misunderstandings. Thank you for giving us the opportunity to assist you
We reached out to *** *** today by telephone. We were not able to reach her but left her a detailed message.A letter was processed today and Patricia was sent Shade Finder cards. We are sending under separate cover L'Oreal Paris coupons that can be used for a future
purchase. The coupons will arrive in 3-weeks. We are sorry that this happened. Thank you for giving us the opportunity to respond
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The result of the loss of my hair color is solely the responsiblity of loreal. I have colored my hair previously and I know how to take care of it. This is my first (and obviously last) time using this product which contains sodium laureth sulfate, sodium laurel sulfate, sodium chloride, just to name a few ingredients that SHOULD NOT be in shampoo that is supposed to be used for color treated hair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have reached out via telephone to [redacted]. We would like to assist him with the problem he experienced with his order. We need to ask some additional questions so that we can provide help with this issue.
We called the consumer and left her a message, letting her know that a refund has been issued for the product. We also are sending her complimentary coupons, that can be used towards any L'Oreal products.
We updated the consumers information to include the apartment number. Consumer was issued 3-$10.00 coupons. They will be processed and sent to her address tomorrow.
We spoke to [redacted] on 5/**/17. [redacted] said
that she went to salon where they used a Provania remover on her hair and then
applied a base color to add Framesi bold colors in colbalt blue, purple, rose
gold, orchid and rose shades to the hair.
She used our L’Oreal Color...
Vibrancy
Nourishing Shampoo and Conditioner and feels that our shampoo removed all of
her color in certain areas. We explained
Framezi haircolor, was a semi-permanent direct dye, which washed out since it
is not permanent. There is nothing in
our L’Oreal Color Vibrancy Nourishing Shampoo and Conditioner that would
release permanent haircolor. We have
refunded [redacted] for the cost of the shampoo and condition.
The business contacted me and provided an apology for any inconvenience. Additionally, a most excellent resolution was extended and accepted. ID [redacted], has been fully and satisfactorily resolved.
Sincerely,
[redacted]
Thank you for responding.Our ecommerce team has heard back from [redacted]. We were sorry to hear that he will no longer be shopping with us as we value each of our customer. We have resolved the issue with his placing his on-line order and we would be happy to assist him in placing another order.We apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hannah was contacted on 2/**/and offered a salon correction. Hannah was happy with the resolution
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They put a front up like they are attempting to help but really they're not I have sent million emails to this company obviously I'm exaggerating but I have the date a lot I travel internationally I know that I've been told voicemails of been left for me but I can't even hear them where I at it's it shouldn't be that difficult for the company to just email me on top of that they keep saying they have questions but seriously I have given every imaginable detailed to this company over and over again there's nothing more for me to be able to tell them if they really truly wanted to help they would email me or they would say you know we processed your refine we're sorry have a good day but in stead they just keep dragging it out
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We sent an email to *** *** on 9/** advising her the reason we needed to speak with her. We sincerely understand why she was not able to talk to us. She has been issued a refund check in the amount of $along with $in coupons. We apologize for any
misunderstandings. Thank you for giving us the opportunity to assist you
We reached out to *** *** today by telephone. We were not able to reach her but left her a detailed message.A letter was processed today and Patricia was sent Shade Finder cards. We are sending under separate cover L'Oreal Paris coupons that can be used for a future
purchase. The coupons will arrive in 3-weeks. We are sorry that this happened. Thank you for giving us the opportunity to respond
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The result of the loss of my hair color is solely the responsiblity of loreal. I have colored my hair previously and I know how to take care of it. This is my first (and obviously last) time using this product which contains sodium laureth sulfate, sodium laurel sulfate, sodium chloride, just to name a few ingredients that SHOULD NOT be in shampoo that is supposed to be used for color treated hair
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have reached out via telephone to [redacted]. We would like to assist him with the problem he experienced with his order. We need to ask some additional questions so that we can provide help with this issue.
We called the consumer and left her a message, letting her know that a refund has been issued for the product. We also are sending her complimentary coupons, that can be used towards any L'Oreal products.
We updated the consumers information to include the apartment number. Consumer was issued 3-$10.00 coupons. They will be processed and sent to her address tomorrow.
We spoke to [redacted] on 5/**/17. [redacted] said
that she went to salon where they used a Provania remover on her hair and then
applied a base color to add Framesi bold colors in colbalt blue, purple, rose
gold, orchid and rose shades to the hair.
She used our L’Oreal Color...
Vibrancy
Nourishing Shampoo and Conditioner and feels that our shampoo removed all of
her color in certain areas. We explained
Framezi haircolor, was a semi-permanent direct dye, which washed out since it
is not permanent. There is nothing in
our L’Oreal Color Vibrancy Nourishing Shampoo and Conditioner that would
release permanent haircolor. We have
refunded [redacted] for the cost of the shampoo and condition.
The business contacted me and provided an apology for any inconvenience. Additionally, a most excellent resolution was extended and accepted. ID [redacted], has been fully and satisfactorily resolved.
Sincerely,
[redacted]
Thank you for responding.Our ecommerce team has heard back from [redacted]. We were sorry to hear that he will no longer be shopping with us as we value each of our customer. We have resolved the issue with his placing his on-line order and we would be happy to assist him in placing another order.We apologize for any inconvenience.