We received an e-mail from this customer on at 2:pmHe noted that a button was not working properly on the padded cover for his AllSafe HarnessWe responded to handle his concern on at 10:amThe customer did not leave any contact info other than the e-mail he sent usWe attempted to contact this customer times by e-mailAlso, after getting a phone number for this customer we contacted him and left a voice mailWe are happy to replace the item if there is an issue or provide a refundThere would be no cost for the customer to replace or return us the item if they preferred since we pay shipping both ways.We have yet to hear back from this customer to resolve his issueWe have a 100% Customer Satisfaction rating and we are always responsive to customers.Why he filed a complaint is a mystery since we have made every attempt possible to contact the customer.We are happy to help and resolve any issue or concern the customer hasAll they need todo is contact us
We received an e-mail from this customer on 12/**/2016 at 2:07 pm. He noted that a button was not working properly on the padded cover for his AllSafe Harness. We responded to handle his concern on 12/**/2016 at 10:11 am. The customer did not leave any contact info other than the e-mail he sent...
us. We attempted to contact this customer 3 times by e-mail. Also, after getting a phone number for this customer we contacted him and left a voice mail. We are happy to replace the item if there is an issue or provide a refund. There would be no cost for the customer to replace or return us the item if they preferred since we pay shipping both ways.We have yet to hear back from this customer to resolve his issue. We have a 100% Customer Satisfaction rating and we are always responsive to customers.Why he filed a complaint is a mystery since we have made every attempt possible to contact the customer.We are happy to help and resolve any issue or concern the customer has. All they need todo is contact us.
We received an e-mail from this customer on at 2:pmHe noted that a button was not working properly on the padded cover for his AllSafe HarnessWe responded to handle his concern on at 10:amThe customer did not leave any contact info other than the e-mail he sent usWe attempted to contact this customer times by e-mailAlso, after getting a phone number for this customer we contacted him and left a voice mailWe are happy to replace the item if there is an issue or provide a refundThere would be no cost for the customer to replace or return us the item if they preferred since we pay shipping both ways.We have yet to hear back from this customer to resolve his issueWe have a 100% Customer Satisfaction rating and we are always responsive to customers.Why he filed a complaint is a mystery since we have made every attempt possible to contact the customer.We are happy to help and resolve any issue or concern the customer hasAll they need todo is contact us
We received an e-mail from this customer on 12/**/2016 at 2:07 pm. He noted that a button was not working properly on the padded cover for his AllSafe Harness. We responded to handle his concern on 12/**/2016 at 10:11 am. The customer did not leave any contact info other than the e-mail he sent...
us. We attempted to contact this customer 3 times by e-mail. Also, after getting a phone number for this customer we contacted him and left a voice mail. We are happy to replace the item if there is an issue or provide a refund. There would be no cost for the customer to replace or return us the item if they preferred since we pay shipping both ways.We have yet to hear back from this customer to resolve his issue. We have a 100% Customer Satisfaction rating and we are always responsive to customers.Why he filed a complaint is a mystery since we have made every attempt possible to contact the customer.We are happy to help and resolve any issue or concern the customer has. All they need todo is contact us.