Initial Business Response / [redacted] (1000, 5, 2017/05/18) */ Mr [redacted] dropped off his trailer to have the lights fixedHe was quoted [redacted] to have the lights workingWe fixed the light like he askedWe did not have to change the junction box or the wiring harness because nothing was wrong with them He was charged for hours worth of labor which is [redacted] After he inspected the trailer he said that wasn't good enough and that he wanted the trailer brought back to factory specsTrailer was then brought back to factory specsNew bill came out to be [redacted] for a total of [redacted] Mr [redacted] has not even seen the work that was done on the trailerMr [redacted] has never been in contact with us about his complaint of the priceThe only way we found out about his complaint was when we got the email from the Revdex.comWe have tried twice to contact him since the complaint was filedA return call from him was made on 5/18/We spoke with the consumer today about his complaintsWe offered to remove [redacted] from his bill if he would come and actually look at the trailer himselfHe told us that he is not able to pick up the unit and he wont pay over [redacted] His bill is [redacted] of which [redacted] is still due Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted to let me know that my trailer was finishedI returned the phone call and was informed that the price for repairs was [redacted] I asked for an explanation to why the price exceeded the quoted amount and they directed me to the service technician who performed the workHe was unavailable and would return my phone call within a couple minutesHis return call came three hours later and I was unavailable to take it at the timeThe original quote was to include a new wiring harness along with fixing the lightThe company representative that I spoke with read over the original quote that was submitted and it clearly states to replace the wiring harnessI am unwilling to pay more than what I was quoted due to communication errors within their companyThe reason I have been unavailable to inspect the trailer is currently my wife is hospitalized and has been since May 2ndI had the co owner inspect the trailer for me in my absence Final Consumer Response / [redacted] (2000, 11, 2017/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with [redacted] on May 19th at 4:10pm and we agreed on the original price quote of [redacted] of which I have already paid [redacted] My remaining balance is [redacted] and that will be paid as soon as the Revdex.com clears the complaint Final Business Response / [redacted] (4000, 9, 2017/05/19) */ We spent close to minutes on the phone yesterday with the consumerHe spoke to the owner directlyAfter he was done speaking to the owner he was then passed to the service technician who actually worked on the trailerHe was explained what was done to the trailer and why the price was what it wasDuring the phone call the consumer told our technician that he hasn't even seen the trailer himself We have already discounted the labor if the consumer himself come to pick the trailer and inspects itHe said he will not be picking it up himselfHis new bill is [redacted] if he would like to get his trailer himself
Initial Business Response / [redacted] (1000, 5, 2017/05/18) */ Mr [redacted] dropped off his trailer to have the lights fixedHe was quoted [redacted] to have the lights workingWe fixed the light like he askedWe did not have to change the junction box or the wiring harness because nothing was wrong with them He was charged for hours worth of labor which is [redacted] After he inspected the trailer he said that wasn't good enough and that he wanted the trailer brought back to factory specsTrailer was then brought back to factory specsNew bill came out to be [redacted] for a total of [redacted] Mr [redacted] has not even seen the work that was done on the trailerMr [redacted] has never been in contact with us about his complaint of the priceThe only way we found out about his complaint was when we got the email from the Revdex.comWe have tried twice to contact him since the complaint was filedA return call from him was made on 5/18/We spoke with the consumer today about his complaintsWe offered to remove [redacted] from his bill if he would come and actually look at the trailer himselfHe told us that he is not able to pick up the unit and he wont pay over [redacted] His bill is [redacted] of which [redacted] is still due Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted to let me know that my trailer was finishedI returned the phone call and was informed that the price for repairs was [redacted] I asked for an explanation to why the price exceeded the quoted amount and they directed me to the service technician who performed the workHe was unavailable and would return my phone call within a couple minutesHis return call came three hours later and I was unavailable to take it at the timeThe original quote was to include a new wiring harness along with fixing the lightThe company representative that I spoke with read over the original quote that was submitted and it clearly states to replace the wiring harnessI am unwilling to pay more than what I was quoted due to communication errors within their companyThe reason I have been unavailable to inspect the trailer is currently my wife is hospitalized and has been since May 2ndI had the co owner inspect the trailer for me in my absence Final Consumer Response / [redacted] (2000, 11, 2017/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with [redacted] on May 19th at 4:10pm and we agreed on the original price quote of [redacted] of which I have already paid [redacted] My remaining balance is [redacted] and that will be paid as soon as the Revdex.com clears the complaint Final Business Response / [redacted] (4000, 9, 2017/05/19) */ We spent close to minutes on the phone yesterday with the consumerHe spoke to the owner directlyAfter he was done speaking to the owner he was then passed to the service technician who actually worked on the trailerHe was explained what was done to the trailer and why the price was what it wasDuring the phone call the consumer told our technician that he hasn't even seen the trailer himself We have already discounted the labor if the consumer himself come to pick the trailer and inspects itHe said he will not be picking it up himselfHis new bill is [redacted] if he would like to get his trailer himself