5 Corner Auto Sales, Inc.

REGARDING COMPLAINT # [redacted] SHE PURCHASED THE VEHICLE ON FEBRUARY 12, 2012, AFTER A FEW DAY SHE COMPLAINED THAT THE STEERING ON HER VEHICLE WAS STIFFENING UP,  WE TOLD HER TO BRING THE VEHICLE IN SO WE CAN HAVE THE PROBLEM LOOKED AT AFTER A WEEK WHEN BY SHE DROPPED OF THE VEHICLE, AT WICH...

TIME WE SENT THE VEHICLE OUT TO AN INDEPENDENT MECHANIC LATER THAT DAY THE MECHANIC CALLED ME AND STATED THAT THE POWER STEERING RACK WAS LEAKING, AT WICH TIME WE CALLED THE CUSTOMER AND EXPLAINED TO HER THE THAT WE WAS GOING TO ORDER THE PART AND IT WAS GOING TO TAKE A FEW DAYS TO GET THE PART AND FIXED THE PROBLEM, SHE STATED THAT SHE NEEDS THE VEHICLE AND THAT SHE WAS GOING TO BRING IT BACK WHEN WE GET THE. AFTER A FEW DAYS WE RECEIVED THE PART WE NOTIFIED THE CUSTOMER THAT THE PART WAS HERE SHE STATED SHE WAS GOING TO DROP OF THE CAR ON SATURDAY, AND IN FACT SHE DID THE VEHICLE WAS THAN SENT OVER TO THE MECHANIC, AND LATER THAT DAY THE MECHANIC CALLED AND STATED THAT THE PART WAS REPLACED, WE PICKED UP THE VEHICLE AND NOTIFIED THE CUSTOMER THAT THE VEHICLE WAS REPAIRED, CUSTOMER CAME AND PICKED UP THE VEHICLE AND WE DIDNT EVEN CHARGE HER FOR DEDUCTIBLE FEE ON THE REPAIR. AFTER 8 MONTHS HAS GONE BY I NEVER HEARD FROM THE CUSTOMER, UNTIL I RECEIVED THE NOTICE FRON Revdex.com. AT WICH TIME I CALLED HER REGARDING THE ABOVE MATTER, SHE BROUGHT ME BACK THE VEHICLE AGAIN AND WE HAD THE POWER STEERING PUMP AND ALSO THE POWER STEERING RACK REPLACED FOTHE 2ND TIME ON OCTOBER 22, 2016 CUSTOMER PICKED UP THE VEHICLE AND TEXT ME THAT THE PROBLEM HAS BEEN SOLVED ANH SHE WAS VERRY HAPPY AND SHE WAS GOING TO CONTACT Revdex.com. ANY QUESTION FEEL FREE TO CALL 5 CORNER AUTO SALES AT [redacted] THANK YOU.