5 Speed Auto

First of all I didn't think this ignorant man would accept my response,who in the right mind would call a mechanic at am on a Saturday morning.Who would go to the dealer for the $oil change so they can find out all the other issues only to go to another place to have them addressed?Who would call someones personal cell phone at on a Saturday afternoon?Well you guessed it,its this impatient individual.Who would have the nerve to call the dealer during work hours(thats right he has a do nothing state job)giving the vin numbers on a bunch of different used radios I had?.He didn't mention the big difference between $1500-$that is actually cost or the mere fact that the new issues are totally unrelated to what I performed.By the way his dash did get scratched and we did remove a nest and a little bit of stuff came out the duct work but he was more then compensated for it in March,do you think he would forget something from years ago,absolutely not.In regards to the valve job it wasn't bent which would of been the case if the belt slipped but in fact was burnt and not seating correctly,I have retained all the parts and have no problem showing them to an independant mechanic.I forget the mention that the person who he was blowing smoke in there face has cancer but he is so rude and ignorant I am sure it didn't bother him.Also the reason I had both my son an wife talk to him is because he has been very confrontational in the past (about the dash and other things)and I have both ptsd from being stabbed years ago and depression and it isn't healthy for me to deal with anger cheap people that try and blame all there issues on other people.He needs to have some acceptance considering his car is very old and not blame others on stuff.I really have to get back to work if I don't do stuff my bills won't get paid,I would love to have a state job but at the same time would feel like I am stealing when my check came along every weeks.Finally I want to know one mechanic that would do everything I have done for this character for the little bit I actually received?????His bullying attitude made it so I ended shorting myself again and now I have to deal with all this extra BS.No matter what this guy writes about me I have hundreds of satisfied customers who know that I would never ever take advantage of anyone and could care less what some cheap jerk has to say.Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I would like to respond to Speed auto's explanation of complaintFirst of all it could have been days since timing belt service was done but my daughter had only driven the car maybe miles when 2nd issue occurredI had timing belt job done to protect myself from what eventually happened to her carI have talked to many a mechanic and have been told if timing belt job is not done right the valve issue would the resultI have been told if timing is just a hair off this could happenAs for my calls to the shop or cell phone messages to owner I would never get any response.I think common business practice would be to keep customer informed of what's happening to his vehicleHe doesn't state the fact that he took it upon himself to take my daughters car apart without first informing meThe owner stated that at one time I brought my own part in to him to replaceHe is right and he only had good words to say about the part I had purchased and said he wouldn't mind at all to installThe part was a coil for the car -- original German made coil He doesn't state when I picked up car the dashboard of my daughters was totally all scratched up and filthy The owner blamed his sonHe also forgot to mention he forgot to reset computer so car wouldn't shiftOnce again he blamed his son.I want to get this straight, I would have never filed this complaint if I didn't receive a number of vulgar text messages.This man needs to understand that he should treat a customer like a customerIf anyone is blowing smoke it's SpeedIf anyone would like to check his track record I'm far from the only one who has had issues with them Regards, [redacted] ***

I replaced this mans timing belt in March and charged him $550 but $125 was towards replacing the out  tie rod.Exactly 45 days later(not less then 1 month) he called me on a Saturday afternoon with a really bad attitude saying the the car broke down and it was at the shop.My wife happened to...

see him there and stopped and he was also rude to her and was in the office blowing smoke in her face.Anyway Monday morning came and he didn't give me time to get in the door and the phone was ringing.I let the machine pick up since I had other work that needed addressing before his car.Anyway when I went to scan his car my laptop wouldn't work so I had my wife call him Tuesday morning to let him know it would be a day or 2 before we got it fixed.He then continued to call both my cell and shop asking if I figured out the issue.I told him  that  did get it running but it wasn't right and I needed the computer to pinpoint the issue.Thursday came and my son who works for me contacted him and told him the was something wrong with cylinder 4 and the head had to come off the address it.After taking it apart I noticed that the intake valve was not seating correctly so I order both valves to be on the safe side plus a complete head gasket set.He was very well aware of what was going on but continued to call and disturb my day.Friday came and I received the parts and started replacing the valve but also had other work plus a doctors appointment at 4pm so I left approximately 330pm(he said he came in the middle of the work day and my hours are 8-4pm) to go to it.While sitting in the doctors office this impatient man started calling and texting me asking where I was.I spent 5 hours Saturday reassembling it and finished up Sunday morning.My son met him down there and collected $500 which I thought was more then fair considering the amount of work that was performed.About 10 days later he called saying the emissions light was on so I had him come by and it ended up being a coolant temperature sensor which I never claimed to replace and had absolutely nothing to do with the previvous work.Anyway it wasn't a week later when he started calling and texting on a Thursday night(after 730pm)saying the car won't start now.My son called him first thing the following morning and the customer said that he played with the key got it running again but now won't start again.I in no way touched anything to do with his ignition/starting system and my son explained this to him and also mentioned that the car is 15 years old and stuff happens.The next thing I know he is texting me saying he wants me to refund him  $1350 when it only cost him $925 for both the timing belt and valve job which are both still fine.This man has been bad news since the first time he ever showed his face at my place and actually had the nerve to bring his own part,which happened to fail within 6 months so had to pay twice and I believe he is taking it out on me instead of the place online that sold it to him.Anyway I have dealt with thousands of satisfied customers over 20 years of being in business and never had such a rude ignorant customer.By the way I have retained all the slips and old parts to back up myself and he is basically trying to bully me into giving him $1500 when all his issues and not in any way related to my work.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I hope anyone who reads this complaint now sees what kind of business I've been trying to deal with.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I would like to respond to 5 Speed auto's explanation of complaint. First of all it could have been 45 days since timing belt service was done but my daughter had  only driven the car maybe 200 miles when 2nd issue occurred. I had timing belt job done to protect myself from what eventually happened to her car. I have talked to many a mechanic and have been told if timing belt job is not done right the valve issue would the result. I have been told if timing is just a hair off this could happen. As for my calls to the shop or cell phone messages to owner I would never get any response.I think common business practice would be to keep customer informed of what's happening to his vehicle. He doesn't state the fact that he took it upon himself to take my daughters car apart without first informing me. The owner stated that at one time I brought my own part in to him to replace. He is right and he only had good words to say about  the part I had purchased and said he wouldn't mind at all to install. The part was a coil for the car -- original German made coil.  He doesn't state when I picked up car the dashboard of my daughters was totally all scratched up and filthy . The owner blamed his son. He also forgot to mention he forgot to reset computer so car wouldn't shift. Once again he blamed his son.I want to get this straight, I would have never filed this complaint if I didn't receive a number of vulgar text messages.This man needs to understand that he should treat a customer like a customer. If anyone is blowing smoke it's 5 Speed. If anyone would like to check his track record I'm far from the only one who has had issues with them.   Regards,
[redacted]

First of all I didn't think this ignorant man would accept my response,who in the right mind would call a mechanic at 650 am on a Saturday morning.Who would go to the dealer for the $19 oil change so they can find out all the other issues only to go to another place to have them addressed?Who would call someones personal cell phone at 230 on a Saturday afternoon?Well you guessed it,its this impatient individual.Who would have the nerve to call the dealer during work hours(thats right he has a do nothing state job)giving the vin numbers on a bunch of different used radios I had?.He didn't mention the big difference between $1500-$925 that is actually cost or the mere fact that the 2 new issues are totally unrelated to what I performed.By the way his dash did get scratched and we did remove a nest and a little bit of stuff came out the duct work but he was more then compensated for it in March,do you think he would forget something from 3 years ago,absolutely not.In regards to the valve job it wasn't bent which would of been the case if the belt slipped but in fact was burnt and not seating correctly,I have retained all the parts and have no problem showing them to an independant mechanic.I forget the mention that the person who he was blowing smoke in there face has cancer but he is so rude and ignorant I am sure it didn't bother him.Also the reason I had both my son an wife talk to him is because he has been very confrontational in the past (about the dash and other things)and I have both ptsd from being stabbed years ago and depression and it isn't healthy for me to deal with anger cheap people that try and blame all there issues on other people.He needs to have some acceptance considering his car is very old and not blame others on stuff.I really have to get back to work if I don't do stuff my bills won't get paid,I would love to have a state job but at the same time would feel like I am stealing when my check came along every 2 weeks.Finally I want to know one mechanic that would do everything I have done for this character for the little bit I actually received?????His bullying attitude made it so I ended shorting myself again and now I have to deal with all this extra BS.No matter what this guy writes about me I have hundreds of satisfied customers who know that I would never ever take advantage of anyone and could care less what some cheap jerk has to say.Regards,[redacted]