5 Star Home Improvement Inc

We have tried everything in our power to make this customerhappyRegarding the lack of performance on time line:Our first of many bids was dated on 8/20/13.)We explainedto them several times that we could complete this project in a timely manner,only if we could get the project started before
busy season After several months and several contractslater, we came to a final agreement to get the work started (final contractsigned 5/6/14, which is the start of our busy season)During our lastpre-start meeting, they asked me for a time lineI explained to them at this timethat I was not able to commit to a timelineSo they asked me for a roughschedule and I sent them one titled “Ancient Path Rough schedule” Regarding lack of quality of work:The area in question was the bell tower. We were asked to do many changes on our contractbefore we started this project We originallybid to wrap the posts with metal, as per the insurance estimate A member of their “Design Team” asked us toinstall a different type of product on the postsSo we changed the bid I explained to Mr*** how we would haveto install the productMr*** said it would be ok to proceed with thisprojectBefore this project was completed, they decided they did not like theproduct they had chosen. So I agreed toremove it from the bill.Regarding the breakdown of labor and materials:We have completed this project and sent them an invoice forthe contract amountWe deducted the entire bell tower renovations from theinvoice because they were not happy with the product that they pickedoutThey want a breakdown for labor and materials so they can cheat me out ofmy profits for this jobThere are several things in this contract that we didat minimal to no additional chargeWe have nothing on this contract statingthat they are entitled to a breakdownWe have lost a lot of money trying tosatisfy this customerWe sent the intent-to-lien after several months of not hearback from them.Thank you,*** ***

Hi ***,
I was unaware of the Revdex.com Complaint until yesterdayThe
email did not come to me and the letter in the mail didI believe all the issues
have been resolvedI sincerely apologize for the bad experience and unprofessionalism
that my fencing crew displayed on your jobsiteThis crew
has worked with me
for a while and have not had any issues in the past and most of my customers
loved himNot sure what went wrong, but long story short, this crew is no
longer working for meI take customer service and quality very seriously
Someone from the HOA stopped by yesterday and told the crew
that the fence looks great
I have been working with Lori, and she said that she is very
happy with the resultsShe also said that she is happy with the work we did on
the other property as wellHopefully you are satisfied with the job as well
If you have any questions or concerns, please let me know
Sincerely,
Darcey G***
President/ CEO
Star Home Improvement, Inc

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meAll fixes were made and the fence looks fantastic!!?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The issue is essentially not being addressed.  We have no intent to cheat anyone out of anything, that is preposterous.  We have simply asked for them to provide an itemized invoice because we want to pay them in total for the work they completed.  We believe and have been advised this is a reasonable request considering the way the working relationship concluded.  5 Star has been asked to provide this information on a number of
occasions and Mr. [redacted], personally gave his word to me in the presence of 5 witnesses that he would provide this itemized invoice.They did not complete the work for which they were contracted.  The only aspect of their work that met reasonable and professional standards was the roofing and gutters.  We recognize they invested time, money and labor in the other aspects of the project and have asked them to represent their position in writing so we can come to a reasonable conclusion on the matter.  We are waiting for an itemized invoice.
Regards,
[redacted]

Please See Attached.All the funds for this project were lumped together to make this project work.  We have a signed contract (dated 5/6/2014) for $53,006.00 that had been modified to $52,006.00.Total contract amount                                                                                                                $53,006.00     Minus 2 additional paint colors that were added that shouldn’t have been.                                       -1000.00Modified contract totaling                                                                                                           $52,006.00Down payment of:                                                                                                                        -13,251.50 Credit for [redacted] material that you requested (that was required by a member of their design team to install):                                                                                                                                                -1104.22(This credit of $1,104.22 is equal to line 29 & 30 on the insurance estimate)Additional expenses supplemented to and paid for by the insurance company to relocate electric for your utility company ([redacted]):                                                                                                  260.56Balance Due:                                                                                                                                  $37,910.84      The only thing incomplete was the [redacted] in the Bell Tower. That is the reason for the credit listed above. The paint is 100% done. I originally sent out my painter who claimed to have completed 75% of the work. I was approached by Mr. [redacted] asking me to hire a painter from your [redacted] to complete the work (who also claimed have completed 75% of the work). So I hired him to finish the job.  I have an invoice and a contract (with a lien wavier) from this painter. I also have bills from the paint store showing I have purchased the paint. I have a signed agreement that your painter would do the work for the amount that he did it for. He approached me at the start of the job, and said (several times) “I will do the work at NO CHARGE”. I told him (several times) I would pay him to complete the job. He agreed that he would do so at the remaining amount that was owed. He said that was fine with this amount. I paid both painters 75% of the bid, from the original paint bid price from the painter, which then put me 50% over my projected cost.  Bottom line… ALL Contracted PAINTING WORK was completed by 5 Star Home Improvement, INC & our subcontractors. I am very unclear why you would be entitled to keep $7,305.34 out of my check.I have tried everything to please your church, you, and the other numerous people that made several changes along the way (holding up production).My estimator originally bid to replace the wraps on the bell tower.  A member of their “design team” insisted on the [redacted].  After investing in thousands of dollars in material to try to make it work, I deducted more than the [redacted] bid price from the bid. Thank you,[redacted]5 Star Home Improvement, Inc