5 Star Plus, Incorporated

From: [redacted] < [redacted] >Date: Wed, Jul 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com My issue with star has been resolved thank you for your help

November 11, 2015Dear [redacted] ;This is a follow up letter concerning a letter sent to my attention concerning [redacted] , ID [redacted] , and Submitted 6/14/Enclosed is a copy of the original letter you sent to me and our spray scheduleI am very sorry that this took so long to get done.We provide weed control services to residential and industrial customers [redacted] contacted me through his mother (a local customer) to treat the stoned areas in his yardTuckerton is a little out of my main area, but I have many customers in his area and send my truck to do the work in his neighborhood all in a dayI was working with another crew in Central Pennsylvania treating [redacted] substations for weeds and due to their locations, did not always have good cell signalI create the spray schedule for each year in November of the previous yearWeather negatively impacts our spray schedule exwind, rain, etcWe got behindI told him we would be out 6/2/but my applicator did not finish all the properties due to mechanical issuesHe fixed the problems and was dispatched to finish Tuckerton and make sure [redacted] was doneAgain he had mechanical issues and was not able to finish the two last homes [redacted] was mad and called cancelling his jobMy guy had to be in Avalon the rest of the weekI was still in Central PA working and received a call from [redacted] [redacted] explained to me that he was calling Revdex.com and wanted his money back or serviceI told him I was not at the office, and would schedule his home on 6/17/We agreed that if it was not done, I would refund himThe home was completed to his satisfaction, and later in summer (9/2/15) was retreated to control any regrowth [redacted] seemed satisfied that his home was properly doneI received this letter after [redacted] and I spoke.Voice mailbox is not always full, but this spring I was receiving a lot of unwanted calls from all over the country trying to fax a message to my answering machineIt can hold many messages, but cuts a call after 4minutesThat problem along with my high spring volume can fill the answering machineI empty the voice mail daily and call back personally or have my local applicator give them a callI have discussed the unwanted call problem with the phone company and have started blocking those numbersIt seems to have helpedMost people can leave a message and the unwanted calls are not as common.Please contact me with any questions.Thank you,James S., Jr President

November 11, Dear *** ***;
This is a follow up letter concerning a letter sent to my attention concerning *** ***, ID ***, and Submitted 6/14/Enclosed is a copy of the original letter you sent to me and our spray scheduleI am very sorry that this
took so long to get done.We provide weed control services to residential and industrial customers*** *** contacted me through his mother (a local customer) to treat the stoned areas in his yardTuckerton is a little out of my main area, but I have many customers in his area and send my truck to do the work in his neighborhood all in a dayI was working with another crew in Central Pennsylvania treating *** *** substations for weeds and due to their locations, did not always have good cell signalI create the spray schedule for each year in November of the previous yearWeather negatively impacts our spray schedule exwind, rain, etcWe got behindI told him we would be out 6/2/but my applicator did not finish all the properties due to mechanical issuesHe fixed the problems and was dispatched to finish Tuckerton and make sure *** *** was doneAgain he had mechanical issues and was not able to finish the two last homes*** *** was mad and called cancelling his jobMy guy had to be in Avalon the rest of the weekI was still in Central PA working and received a call from *** *** explained to me that he was calling Revdex.com and wanted his money back or serviceI told him I was not at the office, and would schedule his home on 6/17/We agreed that if it was not done, I would refund himThe home was completed to his satisfaction, and later in summer (9/2/15) was retreated to control any regrowth*** seemed satisfied that his home was properly doneI received this letter after *** and I spokeVoice mailbox is not always full, but this spring I was receiving a lot of unwanted calls from all over the country trying to fax a message to my answering machineIt can hold many messages, but cuts a call after 4minutesThat problem along with my high spring volume can fill the answering machineI empty the voice mail daily and call back personally or have my local applicator give them a callI have discussed the unwanted call problem with the phone company and have started blocking those numbersIt seems to have helpedMost people can leave a message and the unwanted calls are not as commonPlease contact me with any questionsThank you,
James S., Jr President

November 11, 2015Dear [redacted];This is a follow up letter concerning a letter sent to my attention concerning [redacted], ID [redacted], and Submitted 6/14/2015. Enclosed is a copy of the original letter you sent to me and our spray schedule. I am very sorry that this took so long to get...

done.We provide weed control services to residential and industrial customers. [redacted] contacted me through his mother (a local customer) to treat the stoned areas in his yard. Tuckerton is a little out of my main area, but I have many customers in his area and send my truck to do the work in his neighborhood all in a day. I was working with another crew in Central Pennsylvania treating [redacted] substations for weeds and due to their locations, did not always have good cell signal. I create the spray schedule for each year in November of the previous year. Weather negatively impacts our spray schedule ex... wind, rain, etc... We got behind. I told him we would be out 6/2/15 but my applicator did not finish all the properties due to mechanical issues. He fixed the problems and was dispatched to finish Tuckerton and make sure [redacted] was done. Again he had mechanical issues and was not able to finish the two last homes. [redacted] was mad and called cancelling his job. My guy had to be in Avalon the rest of the week. I was still in Central PA working and received a call from [redacted] explained to me that he was calling Revdex.com and wanted his money back or service. I told him I was not at the office, and would schedule his home on 6/17/15. We agreed that if it was not done, I would refund him. The home was completed to his satisfaction, and later in summer (9/2/15) was retreated to control any regrowth. [redacted] seemed satisfied that his home was properly done. I received this letter after [redacted] and I spoke.Voice mailbox is not always full, but this spring I was receiving a lot of unwanted calls from all over the country trying to fax a message to my answering machine. It can hold many messages, but cuts a call after 4minutes. That problem along with my normal high spring volume can fill the answering machine. I empty the voice mail daily and call back personally or have my local applicator give them a call. I have discussed the unwanted call problem with the phone company and have started blocking those numbers. It seems to have helped. Most people can leave a message and the unwanted calls are not as common.Please contact me with any questions.Thank you,James S., Jr President

From: [redacted]<[redacted]>Date: Wed, Jul 13, 2016 at 10:42 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>My issue with 5 star has...

been resolved thank you for your help

Review: I just got back from my house at the shore. While I was there, I called both the 610 number and the 609 number 5 times to report that our weeds are overgrown. (One time I couldn't leave a message because both mailboxes were full.) According to our contract, we have unlimited "on-call" treatments. According to their voice mail, they "promptly" return calls. I haven't received a phone call back, nor have our weeds been pulled.Desired Settlement: I want our weeds pulled and a partial refund or a complete refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,