5-Star Property Managers

Initial Business Response / [redacted] (1000, 16, 2016/03/09) */ ***Document Attached [redacted] Regarding Ms [redacted] ***'s compliant, I will communicate this as succinct as possible 1) On January 5th, at the lease signing, Ms [redacted] provided us with a $security deposit and $pet security deposit for a total of $in security depositsUpon moving out, we charged her $in prorated rent and prorated pet fees for September - September 8th, We also charged Ms [redacted] $for carpet cleaningThese charges totaled $We wrote a check to Ms [redacted] for $on 10/22/which is $less $The check was cashed on 10/28/(see photocopy of check)These charges were a part of the lease Ms [redacted] signed 2) Ms [redacted] signed a lease with Eric [redacted] our Lease Manager on January 5th, The terms of the lease per item on page stipulates that Ms [redacted] would rent the real estate property located at S 15th Street, Goshen, IN XXXXX from January 9th, to September 8th, The terms also say that if the contract is terminated before September 8th, that the balance of rent from lease beginning date to lease ending date would be dueMs [redacted] move out on August 31st, Upon closing out Ms ***'s account, we charged her 8-days of rent and 8-days of a pet fee totaling $The rent and pet fee is pro-rated; therefore, we only charged her to the end of the lease which was 8-daysI have attached the lease agreement and the move out inspection as documentation 3) Regarding the carpet cleaning, per page of the lease, item sub paragraph (C), the carpet is to be professionally cleaned the cost of doing so will be subtracted out of the security depositIn addition to providing a copy of the lease agreement, I have also provided a copy of the invoice for cleaning the carpet 4) Attached is a string of emails that were exchanged between myself and Ms [redacted] where we communicated to her Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/12) */ Hi, I am not satisfied with the response of star properties Attached are copies of: The letter that was sent to me concerning my balance due and their verbal responses, is different than how they explained it to you Copy of Lease agreement, stating the total amount due was $ Copy of payments made to star properties during the lease, which total $(5226, 155, 387) A copy of my notice given, stating that I would be considered moved out on the day keys were turned in, Aug 31st, Since I personally cleaned the carpet, I feel it was unnecessary for them to have them cleaned as wellThis is the first I've seen anything on who or when the carpet was cleanedIt does not look like an actual invoice, but a work order to be doneI have contacted the company on this work order to ask for professional opinion of the condition of the carpeting prior to their service Sincerely, [redacted] Final Consumer Response / [redacted] (4200, 23, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not entirely If that is how they were figuring the total rent dueI am okay with that, I should not have been told I owed because they were not able to rent out the property from Sept 1- I would like to see an actual copy of Spectrum Carpets Invoice, they have only provided an internal company work orderThis does not prove that the work was doneAs I said before, it was not needed Final Business Response / [redacted] (4000, 25, 2016/03/17) */ The lease on page of the terms dictates that the tenant is responsible for paying the lease up to the 8th of September The internal work order is our invoiceIt shows we paid SpectrumAs proof of this, attached is a photo copy of the actual check number [redacted] as well as a copy of the same check showing the check stub that we paid Spectrum for cleaning the carpets at S 15th Street We consider this case closed

Initial Business Response /* (1000, 17, 2016/03/09) */
***Document Attached***
Attached is the letter that was submitted to *** *** and to the Attorney General back in December Mr*** was paid in full
Initial Consumer Rebuttal /* (2000, 20, 2016/03/09) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Please close the caseThe subject as been resolved, but I insist that the records remain for future reference of other people before doing business with them
Thank you
***

Lived there three years never got a shed like promised even though I was expected to take care of my lawn. Repair men were the worst!!! They tried to fail me for an inspection even though nobody actually came by to do the inspection and when confronted about it they tried to say they had pictures and when asked to see these pictures they suddenly came up missing. Horrible over all experience with these crooks

Initial Business Response /* (1000, 16, 2016/03/09) */
[redacted]Document Attached[redacted]
Regarding Ms [redacted]'s compliant, I will communicate this as succinct as possible.
1) On January 5th, 2015 at the lease signing, Ms [redacted] provided us with a $675 security deposit and $300 pet security deposit for a...

total of $975 in security deposits. Upon moving out, we charged her $198.66 in prorated rent and prorated pet fees for September 1 - September 8th, 2015. We also charged Ms [redacted] $94.30 for carpet cleaning. These charges totaled $292.96. We wrote a check to Ms [redacted] for $682.04 on 10/22/15 which is $975 less $292.96. The check was cashed on 10/28/2015 (see photocopy of check). These charges were a part of the lease Ms [redacted] signed.
2) Ms [redacted] signed a lease with Eric [redacted] our Lease Manager on January 5th, 2015. The terms of the lease per item 2 on page 1 stipulates that Ms [redacted] would rent the real estate property located at 914 S 15th Street, Goshen, IN XXXXX from January 9th, 2015 to September 8th, 2015. The terms also say that if the contract is terminated before September 8th, 2015 that the balance of rent from lease beginning date to lease ending date would be due. Ms [redacted] move out on August 31st, 2015. Upon closing out Ms [redacted]'s account, we charged her 8-days of rent and 8-days of a pet fee totaling $198.66. The rent and pet fee is pro-rated; therefore, we only charged her to the end of the lease which was 8-days. I have attached the lease agreement and the move out inspection as documentation.
3) Regarding the carpet cleaning, per page 2 of the lease, item 4 sub paragraph (C), the carpet is to be professionally cleaned the cost of doing so will be subtracted out of the security deposit. In addition to providing a copy of the lease agreement, I have also provided a copy of the invoice for cleaning the carpet.
4) Attached is a string of emails that were exchanged between myself and Ms [redacted] where we communicated to her.
Initial Consumer Rebuttal /* (3000, 19, 2016/03/12) */
Hi,

I am not satisfied with the response of 5 star properties.
Attached are copies of:
1. The letter that was sent to me concerning my balance due and their verbal responses, is different than how they explained it to you.
2. Copy of Lease agreement, stating the total amount due was $5560.
3. Copy of payments made to 5 star properties during the lease, which total $5768 (5226, 155, 387)
4. A copy of my notice given, stating that I would be considered moved out on the day keys were turned in, Aug 31st, 2015

Since I personally cleaned the carpet, I feel it was unnecessary for them to have them cleaned as well. This is the first I've seen anything on who or when the carpet was cleaned. It does not look like an actual invoice, but a work order to be done. I have contacted the company on this work order to ask for professional opinion of the condition of the carpeting prior to their service.

Sincerely,
[redacted]
Final Consumer Response /* (4200, 23, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not entirely.....
If that is how they were figuring the total rent due. I am okay with that, I should not have been told I owed because they were not able to rent out the property from Sept 1-8.
I would like to see an actual copy of Spectrum Carpets Invoice, they have only provided an internal company work order. This does not prove that the work was done. As I said before, it was not needed.
Final Business Response /* (4000, 25, 2016/03/17) */
The lease on page 1 of the terms dictates that the tenant is responsible for paying the lease up to the 8th of September 2015.
The internal work order is our invoice. It shows we paid Spectrum. As proof of this, attached is a photo copy of the actual check number [redacted] as well as a copy of the same check showing the check stub that we paid Spectrum for cleaning the carpets at 914 S 15th Street.
We consider this case closed.