500 Move, LLC

Thank you for forwarding this consumer’s rejection, we offer the following response: Mr [redacted] was provided with coverage options, and chose the limited labiality coverageAny compensation Mr [redacted] may be entitled to will be consistent with the level of coverage chosen, the terms of our tariff and applicable federal lawWe apologize for any transit related damage which may have occurred but we strongly deny that the transit related damage was in any way, shape or form intentional Federal law and our tariff require that Mr [redacted] submit a claim before any consideration can be consideredMr [redacted] should submit a claim to our third party administrator at [redacted] xThank you

Thank you for forwarding this complaint to our attention, we would like to offer the following response: Ms [redacted] contracted for moving services to Arizona during which a TV was damaged during transitMs [redacted] was asked to submit a claim as required by federal law and our tariffMs [redacted] was advised that she would be compensated for the damage to the TV in accordance with federal law and the level of valuation Ms*** chose on her contractMs [redacted] submitted a claim which was received by our claim administrator on March 13, Ms [redacted] also spoke with our claim administrator representative regarding her claim on March 17, Ms***’ claim will be reviewed within the time frame allowed by law and Ms [redacted] will receive a letter of disposition regarding the results of the review and a settlement offer if warrantedWe regret that a TV was damaged during transitMs [redacted] has submitted a claim and will receive compensation in accordance with the level of coverage chosen by Ms [redacted] on the contractThank you

Dishonest. Plan on them going through your stuff, vandalizing it, and then stealing half your stuff. I paid them $11k to damage and steal $10k worth of my families stuff. Beware of Brittany and Maria vouching for them saying how wonderful they are. It’s horrible. I am sick and nothing is resolved still.

Beware: CROOKS! This is the business model of 500 Move: they quote you a price lower than anybody else but still make a healthy profit on it because they use dirt-cheep subcontractors (the ones who actually deliver stuff to you). The only way for these subcontractors to make a profit is to steal your things and extort extra money from you on delivery (paid upfront, of course - before you know that a lot of your stuff is missing).
500 Move is a fraudulent operation. People who work there know perfectly well what is going on but all they care about is just their salaries and bonuses.
500 Move has a very good salesperson. His name is Ely Pazur. He has a very convincing phone personality and sounds like somebody you can trust - the worst kind. He knows perfectly well what is going on but still he sells you the “service”: he just does not care what financial loss and emotional pain he inflicts on his customers. He and other crooks from 500Move should be stopped. I would happily support any individual or class action lawsuit against the company.

Thank you for forwarding this customers rejection to our attentionMs*** estimate was from USA Moving & Storage however the actual pickup was performed by ***, one of our affiliates, as the originally scheduled driver encountered a mechanical delay and was unable to arrive at the pickup location in a timely mannerAs *** relocation has not been responsive to Ms***’s claim, we have made arrangements to have the claim reviewed by our claim administrator who has already reached out to Ms*** to assist her with the processUSA Movng & Storage will process Ms***’s claimShe has been contacted already by our claim administratorThank you

Thank you for forwarding this consumers rejection to our attention, we offer the following response: Mr*** received Binding Moving Estimate to move cubic feetThe Line haul charge on the Bill of Lading shows Mr*** transported cubic feet of productThe evidence does not support Mr***’s claim of charges for cubic feet that were not movedMr*** provided photos in support of the claim and was awarded compensation consistent with their coverage choiceThank you

Thank you for forwarding this consumers rejection to our attention, we offer the following response: We regret the missing boxes have not been locatedWe have followed up with LA Van Lines and they have confirmed that they have been unable to locate Ms***’s boxesIf the boxes are located they will be returned to Ms***We respectfully deny that consolidating loads onto partnered carriers for interstate shipment represents fraud or an inappropriate business practice. It is a common practice utilized by small independent carriers and larger national carriers alike. At this time we recommend that Ms*** submit a claim to at least get that process started in the event the boxes are not locatedOur claim administrator has opened a claim (# ***) and emailed claim forms to Ms***Thank you

Thank you for forwarding this consumers complaint to our attentionUSA Moving & Storage did not move Ms*** nor have we or our claim administrator received a claim from Ms***Our records show that Ms. *** move was conducted by *** ***, and not USA Moving & Storage
As Ms*** *** ** *** was under *** ***, federal law requires that all claims for shipments conveyed under their *** ** *** be address by themAs such Ms***’s inquiries should be directed to *** ***The contact number we have for *** *** is 800-203-Ms*** should contact their claim department for assistance.Thank you

Dear Revdex.com,Please be advised that as of this date, USA Moving and Storage aka 1st Choice Moving and Storage have never contacted me regarding my missing boxes.Additionally, I found out from the driver, that my belongs were warehoused, and reloaded onto a truck by USA Moving and Storage aka 1st Choice Moving and Storage.In lieu of my belongs being transported East from the Phoenix area, they were loaded onto a LA Van Lines truck which then went to California From what I was advised of by both the driver and the "man who answers the phone at LA Van Lines - Gary ###-###-#### I have spoken with him on a number of occasions with the same very polite BS (1/5/12/29/15, 12/21/15, 12/23/15, 12/21/15) "We are trying to locate the boxes Twice he requested and I sent him the Lot number and box numbers which I did on 12/23/and again this week on 1/4/15, because he advised that "my boxes were in the Bay Area and that the lady is not answering her phone", I requested that he just ring her door bell and pick up my boxes and he advised that after their job, the driver would Today is Jan 6, Have you heard from Gary at LA Van Lines or anyone else for that matter regarding my belongings? Neither have I When I book with USA Moving and Storage, I was advised that the truck would be leaving soon Not that my belongings would be unloaded somewhere, misplaced, reloaded, transported to California and unloaded in some place else, without ever making it to my residence This is deceit at the least, fraud, and inappropriate business practices by "fly by night, name changing so called moving companies to screw with the consumer." I want my boxes of belongings That is the bottom line. From Robert/aka Rotan the Israeli at USA Moving and Storage and their pseudo names to Gary at LA Van Lines, all I get is lies, stories and BS Please assist me in retrieving my belongings Thanks in advance for your assistance, ** ***

1st choice moving & storage failed to inform me that items manufactured from Pressed Wood Particle Board or other MDF materials …are excluded from considerationPlease show me where it's stated

Thank you for forwarding this consumers complaint to our attention, we would like to offer the following response: Our associate provided an estimate in good faith based upon information provided by Mr***One the date of service it was determined there were changes to the inventory and
some items were oversizedThe cost of service was adjusted to reflect changes resulting in a $increase in the line haul cost and an additional $for packing servicesAn administrative fee was offset by a service discount provided by the foreman We are not aware that any other charges were assessed however if there was limited access for a large tractor trailers at the destination or if delivery required climbing flights of stairs or walking long distances, ancillary fees may have been appliedThese fees were disclosed in the moving estimate and signed moving documents If a shipper chooses not to pay for the ancillary services, delivery is made to the closest access point Mr*** was provided with two coverage options for his shipment as well as information on third party insurance carriersFederal law required that Mr*** be provided with the opportunity to choose one of two levels of valuation coverage provided by the carrierOne coverage option was free but limited the carrier’s labiality while the other provided enhanced coverage for an additional feeMr*** opted for the free limited liability coverageLiability and the rate of compensation for valuation coverage are established by the United States Surface Transportation Board We regret that items may have been damaged. Mr*** is aware that we have an established claim process in place to assist customers with transit related damage and loss claimsThank you

Thank you for forwarding this consumers complaint to our attention, we would like to offer the following response: Mr*** was provided in good faith, with a ‘Binding Estimate by List of Items’ based on a list of inventory items provided by Mr***On the date of service, Mr*** had
additional inventory to be moved and required some packing servicesMr*** was provided with a revised estimated reflecting the added services which Mr*** acceptedThe delivery time frame agreed upon was up to business days from the 1st date Mr*** was available to receive shipmentGeneral delivery information provided to Mr*** indicted most deliveries occurred within 7-business days of the 1st available dateMr*** indicated he would be available for delivery from February 1st, and delivery occurred on February 11th, within business days of the 1st available date and well within the agreed upon business day delivery window.We strongly deny that the delivery vehicle or shipment was involved in an accident as claimed by Mr***There was no accidentWe submit as evidence Mr***’ signed delivery inventory completely void of any notations suggesting or affirming Mr***’ account that items arrived damaged or that there had been any kind of accidentWe regret that items may have sustained transit related damage during the moveWe have an established claim process in place to assist our customers with transit related claimsWe emailed claim forms to Mr*** on February 25, and our claim administrator emailed claim forms again on May To date there is no record of having received a claim from Mr***Mr***’ estimate was adjusted for added servicesThe shipment was delivered within the stipulated time frame, and was not involved in any kind of accidentMr*** should submit a claim for transit related damagesThank you

Thank you for forwarding this consumers complaint to our attention, please accept the following response: MrZ*** contracted for interstate moving services which were provided in fullThe bill of lading and Order for service were signed authorizing service at an agreed upon rate
Unfortunately some items were damaged during transit however we have an established claim process in place to assist customers with transit related claimsMrZ*** claim was reviewed by a qualified analyst, certified by the American Moving & Storage AssociationCoverage recommendations are consistent with applicable federal law and the contract terms, including the level of valuation coverage chosen by MrC***Weight based claims are adjusted using a table of weights and measures provided by the American Moving & Storage Association and approved by the US Department of Transportation Not all items claimed by MrZ*** were eligible for coverageItems manufactured from Pressed Wood Particle Board or other MDF materials as well as items from containers and their contents not packed by our moving team, are excluded from consideration As required by federal law, we participate in a dispute resolution and arbitration program which MrZhong is eligible to take advantage ofInformation about that process was provided to Mr.Z*** on the date of serviceThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contract that I signed was with USA movers. I never hired [redacted].  I Hired USA Movers. I can supply a copy of my contract along with pictures of all damages and a list of missing items if necessary. I tried contacting [redacted] and the message I received was that they were no longer in service.  
Regards,
[redacted]

Thank you for forwarding Ms. [redacted]’s complaint to our attention. We would like to offer the following response. Ms. [redacted] was advised that he shipment would be delivered within 21 business days of the first date she was available to receive delivery of her shipment. Ms. [redacted] indicated...

September 30, 2014 as her first available date. Ms. [redacted] received delivery of her shipment on October 16, 2014, within the 21 business day window agreed upon.We regret that items may have been damaged while in our care but we do have an established process in place to handle any moving related damage and loss claims.  Our claim administrator has emailed claim forms and directions to Ms. [redacted] so that she may submit a claim as required by our tariff and Federal law. Claims must be postmarked within 9 months from the date the shipment was delivered. We apologize for any damage which may have occurred and ask that Ms. [redacted] submit a claim for consideration.  Thank You.

Please accept the following response to Ms. [redacted]’ rejection. Ms. [redacted] was given the opportunity to purchase Full Value Protection for her shipment but opted instead for the free valuation coverage, which limits the carrier liability to $0.60 per pound per [redacted]gible item. As an interstate domestic mover the carrier is obligated to adhere to applicable federal law as administered by the [redacted], specifically in regard to limitation of liability, [redacted](b) for all items damaged or lost during transport.  The level of valuation coverage Ms. [redacted] chose applies to her entire shipment, with no exceptions for accidental damage. We respectfully disagree with Ms. [redacted] statement that 1st Choice authorized compensation for the full value of her TV. We value Ms. [redacted] as a customer and regret that she is not happy with the amount of compensation she is entitled to however Ms. [redacted] was offered compensation consistent with her choice of valuation coverage.A copy of the Valuation Addendum confirming Ms. [redacted] valuation choice is included with this response. Thank you.

Thank you for forwarding this complaint to our attention. Mr. [redacted] received a Binding Estimate in which it was indicated that packing materials were not included and would be charged upon use.  On the date of service, Mr. [redacted] required packing services and the price was...

adjusted to reflect the materials used. The cost of Mr. [redacted] move increased by $232 over the estimate. Mr. [redacted] should have been notified of the delivery time 24 hours in advance. We apologize if he did not receive enough notice however the delivery was delayed to accommodate his schedule. We also regret any refuse the delivery team may have left behind beyond. Please note that if Mr. [redacted] is referring to packing materials, since they were purchased by Mr. [redacted], they are his property. As Mr. [redacted] was aware that packing materials were not included with his estimate, and as Mr. [redacted] required packing materials and labor, which the carrier provided, we are unfortunately unable toaccommodate Mr. [redacted] request for a refund. If Mr. [redacted] continues to believe he is entitled to a refund he may submit to our claim administrator for consideration. Thank You.

I have called this company Atleast 8 times and also have emails sent in which no one responded nor contacted me back. I was also advised in person that they would not fold my new mattress and it came folded and broke. I was told in person once again the mattress would not be folded and it was. I want to be reimbursed for the mattress as that was intentional. I can't use this mattress and they want to give me 8.00 for a 800.00 mattress. Why should I agree to that?

Thank you for forwarding this consumers complaint to our attention.  Ms. [redacted] submitted a claim through our claim administrator and was offered and accepted a settlement to resolve her complaint.  As part of the settlement Ms. [redacted] agreed not to submit any complaints or reviews about the...

service. As Ms. [redacted] has already accepted a settlement for her service related issues prior to submitting this complaint to the Revdex.com, we respectfully request that the Revdex.com remove this complaint from our record. A copy of the signed and notarized release is included with this response. Thank you.

Thank you for forwarding this complaint to our attention, we would like to offer the following response: Ms. [redacted] contracted for moving services to Arizona during which a TV was damaged during transit. Ms. [redacted] was asked to submit a claim as required by federal law and...

our tariff. Ms. [redacted] was advised that she would be compensated for the damage to the TV in accordance with federal law and the level of valuation Ms. [redacted] chose on her contract. Ms. [redacted] submitted a claim which was received by our claim administrator on March 13, 2015.  Ms. [redacted] also spoke with our claim administrator representative regarding her claim on March 17, 2015. Ms. [redacted]’ claim will be reviewed within the time frame allowed by law and Ms. [redacted] will receive a letter of disposition regarding the results of the review and a settlement offer if warranted. We regret that a TV was damaged during transit. Ms. [redacted] has submitted a claim and will receive compensation in accordance with the level of coverage chosen by Ms. [redacted] on the contract. Thank you.