Ms. [redacted] has been one of our clients for years. In 2014, her home became vacant after the tenant moved out. In order to return the home to rent-ready condition suitable for the next tenant, we sent her a scope of work needing her approval and funding. She did not respond....
So, we subsequently reached out MULTIPLE times (see attached "Communication Attempt 1", "Communication Attempt 2", and "Communication Attempt 3" emails). We could never get in touch with her for almost 2 years. Without explicit owner approval and payment, we could not commence the work for liability reasons as the management company.When she finally did send payment (in May 2016), that amount only cut into her outstanding Accounts Receivable (A/R) owed. Please see attached "Outstanding AR Owed" document. We tried to facilitate additional dialogue to explain the deficit owed and steps to resolve, but were unsuccessful like the previous times.She finally initiated conversation on Monday to follow up. We engaged her yesterday, and are working non-stop with her to resolve this issue ASAP. It appears to be a misunderstanding, but as you can see from the attached documentation and explanation, we did make several good-faith efforts to resolve this. Sincerely,Alpine Property Management
Ms. [redacted] has been one of our clients for years. In 2014, her home became vacant after the tenant moved out. In order to return the home to rent-ready condition suitable for the next tenant, we sent her a scope of work needing her approval and funding. She did not respond....
So, we subsequently reached out MULTIPLE times (see attached "Communication Attempt 1", "Communication Attempt 2", and "Communication Attempt 3" emails). We could never get in touch with her for almost 2 years. Without explicit owner approval and payment, we could not commence the work for liability reasons as the management company.When she finally did send payment (in May 2016), that amount only cut into her outstanding Accounts Receivable (A/R) owed. Please see attached "Outstanding AR Owed" document. We tried to facilitate additional dialogue to explain the deficit owed and steps to resolve, but were unsuccessful like the previous times.She finally initiated conversation on Monday to follow up. We engaged her yesterday, and are working non-stop with her to resolve this issue ASAP. It appears to be a misunderstanding, but as you can see from the attached documentation and explanation, we did make several good-faith efforts to resolve this. Sincerely,Alpine Property Management