5150 Premium E-Liquids

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As indicated in the pictures sent, two "2forpromo"s were ordered from the website(bottles) No where is it stated that two can not be ordered and the website allowed the transaction to completeIf the welcome coupon was used it states only two bottles but since I used the cyber Monday coupon which says 50% off entire order clearly in the email I should have received four bottlesThe welcome coupon is repeatedly mentioned which she also states that I did not useIt's not my job as the consumer to make sure a company's website is working properly and as per the invoice it is clear what this company sold me and I did not receive the product that I ordered for the offer that was given to me.] Regards, [redacted]

We received Mr. [redacted]'s order and it was for 1 x 30ml bottle of Cinnsanity 0mg and 1 x 30ml bottle of Cinnsanity 3mg. He signed up for our email list which as advertised we offer a 2 for the price of 1 promo. A coupon code "welcome241" is emailed to each person that signs up along with...

instructions on how to use it,  each customer can input the coupon code at checkout one time. I the owner confirmed that the code was emailed to Mr. [redacted] with a link to the applicable products we offer the 2 for 1 offer on. He placed his order but did not input the the "welcome241" coupon code. Instead he input our other coupon code for Cyber Monday which was a 50% off coupon code. Each customer is able to use 1 coupon code per 1 transaction. My husband received a call from Mr. [redacted] at 11:30pm and did not have any means of checking on his order. He said to Mr. [redacted] that he would look into it and we would be happy to send out any shorted order ASAP if applicable. I looked into the issue the next morning and discovered there was no issue with the Mr. [redacted] order. He used our Cyber Monday 50% off coupon code "thankful4u" which was essentially the same discount as using the "welcome241". I called and explained this to Mr. [redacted] and he did not agree. I kept explaining it to him and he was not understanding how the "welcome241" coupon or promo works and how you can only use 1 coupon code per a transaction. After repeating myself several times over the course of 15 minutes in an effort to resolve the issue I asked him so what that exactly do you think you should get 4 bottles for the price of 1? He confirmed! I realized that unless I send him 4 bottles he was not going to be pleased.  I explained that I am sorry but that is not how the coupons work and that you can use 1 coupon code per a transaction. We failed to agree at which time I ended the call. I pride myself in excellent customer service but this was just ridiculous. I will be happy to offer him another 50% off coupon on his next transaction, but no sorry there will be no refund and I will apologize to him that he had confusion while ordering, it is always best to read all the terms and conditions clearly stated on the applicable products page. Customer received 2x 30ml bottles for the price of 1. $17.39 including shipping. Each 30ml bottle sells for $13.99.

It clearly stated on the website pop-up that a coupon code and further instruction would be emailed to you to be able to obtain the 2 for 1 deal. I am sorry you misunderstood the directions or how our website functions. If you would have read all instructions and emails provided I am sure you would have understood how to properly use the coupons offered. All our other hundreds of customers that signed up and used the coupons understood and used the codes properly. It clearly states in many places including the Terms and Conditions that only 1 coupon code can be used at a time. It is not my responsibility to make sure you use the correct coupon code and read all instructions provided, if all instructions would have been read you would have understood how to get your discount for the 2 for 1. But because you did not read instructions you assumed that the 2 for 1 promo in the product description just allowed you to get 2 for 1 without putting the proper amount of items in your cart. Which is not the case! We have not nor will we ever offer 4 bottles for the price of 1. You got a great deal! You got the deal everyone else got 50% off, which is an amazing deal that not many companies offer, and yet you still are unhappy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As indicated in the pictures sent, two "2for1 promo"s were ordered from the website. (4 bottles) No where is it stated that two can not be ordered and the website allowed the transaction to complete. If the welcome coupon was used it states only two bottles but since I used the cyber Monday coupon which says 50% off entire order clearly in the email I should have received four bottles. The welcome coupon is repeatedly mentioned which she also states that I did not use. It's not my job as the consumer to make sure a company's website is working properly and as per the invoice it is clear what this company sold me and I did not receive the product that I ordered for the offer that was given to me.]
Regards,
[redacted]