516-skydive.com

Revdex.com:At this time, I have not been contacted by 516-skydive.com regarding complaint ID ***.Sincerely,*** ***

Review: I booked a jump last year but my appointment was rescheduled two times because of the weather conditions. And both times I found out about the cancelations when I was a half way there, and this is a 2.5 hour drive one-way! The second time they said that the season is over and I will have to either schedule for the next year or get a refund, and for that they needed my information. I said that I will call back and will give all information they needed - I was driving back and couldn't talk. I was trying to contact them since. They wouldn't pick up the phone nor answer emails. Voice messages weren't answered either. Finally, in a few months after, a man named [redacted] answered my email. In his email he said,"On Wed, Dec **, 2012 at 4:09 PM, [redacted] wrote:Hi [redacted]!Our office is close for the off season, the email is a great way to contact us until April... If you want your Voucher is good for season 2013 since you already booked it in 2012.... It's $25 for the equipment and $6 nonrefundable booking fee....so please give me your mailing address and I will be happy to send you the refund of $25....if you still want the refund. Blue skies!![redacted]"Sent my address many times and tried to contact them after - no success. When I call them, the woman who handles calls says that she have no authority and I need to send an email and their manager will send me a check. I've done this many times but my emails stay ignored.When I email them from a different email address with different name and ask about booking a jump - they answer promptly.Desired Settlement: Although [redacted] says there is a $6 nonrefundable booking fee, I want to get the full amount I paid, $31, since they canceled all my appointments.

Consumer

Response:

At this time, I have not been contacted by 516-skydive.com regarding complaint ID [redacted].

Sincerely,

Review: My friends and I bought a [redacted] deal to this business establishment for skydiving services at a discounted price of $145. We were reschedule a few times until the day finally arrived to do so. We arrived, provided our vouchers, signed our waivers and was ready to go until we were suddenly denied because we were accused of being "high". Upon returning home I called [redacted] and was told that they can not give me a refund or credit because the vouchers were redeemed. I tried disputing the charges but my credit card company denied my claims because they said they were bounded by the terms and conditions of [redacted] and not the sky diving company. Right now, [redacted] can't do anything because the skydiving company redeemed our vouchers without providing us the service, my credit card company can't do anything because they are bounded by [redacted]'s terms. I need your help as I believe this to be a scam.Desired Settlement: A refund.

Business

Response:

We are not a Scam... [redacted] is not in our reservation system. But all the sales with [redacted] are final after 7 days.