5280 Audio Video

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ We are always happy to do what we can to satisfactorily service our customers The services provided at the previous appointment on 10/2/were quoted and charged appropriately - as Mr [redacted] praised us for the service both prior to the 10/2/and during our conversation on 12/11/ Clients are required to sign and approve the terms of service agreement/contract prior to commencing work and initial whether they are satisfied with the work upon completion We have included a copy of the final invoice for services on 10/2/2015, a copy of the terms of service agreement (which is signed by Mr [redacted] at time of service and includes his initials approving the work as completed to satisfaction on 10/2/2015) and a copy of the credit card receipt payment for review - all dollar amounts are correct This complaint is the result of Mr [redacted] contacting us for additional services on 12/11/for a new TV installationDuring the conversation he inquired about our current installation special pricing (from $49) which he was told his installation did not qualify forMr [redacted] may have pleasantly declined service at this time but resorted to offensive statements and cursing at our employees, and we did kindly attempt to deescalate the situation Mr [redacted] stated we used Gestapo tactics during our conversation on 12/11/to bully or hard sell, these statements are 100% and are only made to defame and hurt our businessMr [redacted] was the aggressor and of course we are not going to expose ourselves or our employees to this type of behavior The complaint with the Revdex.com on 12/13/is retaliatory in all aspects and has nothing to do with billing or quality of servicesThere is no discrepancy in the charges for services on 10/02/ If there were any discrepancies we would gladly refund any monies owed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from Audio/VideoThe author of the rebuttal deviates from the truth and is filled with lies that serve the liability of the businessI did sign the completed work order that I was satisfied with the installationWhich, I am satisfied with that portionI am not satisfied with being over billed by $ By the statement of Audio/Video, "If there were any discrepancies we would gladly refund any monies owed." Clearly, there is a discrepancy; whereas, I contacted the Revdex.com due to that event that departed from expectations In conclusion, Audio/Video can mail me a check for $100, which is the discrepancyIf, because of their prior bully tactics, a representative from comes to my home, the sheriff will be called to ensure my safety Final Business Response / [redacted] (4000, 10, 2016/01/04) */ There is no discrepancy as previously statedWe strongly disagree with Mr***'s claim for being overbilled (payment was accepted at time of service and no billing additional occurred otherwise)We have provided a copy of the invoice to the Revdex.com as well as a copy of the credit card receipt which was processed for the same amount as the invoiceMr***'s claim is retaliatory, unfounded and 100% in all aspects Final Consumer Response / [redacted] (4200, 12, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dishonest! The representatives from this company are unethicalI caught them in lies and half-truthsA discrepancy is clearly written within this complaintI made note of it, and again, liesThis company should be have a negative reflection with the Revdex.com

Initial Business Response /* (1000, 5, 2015/12/21) */
We are always happy to do what we can to satisfactorily service our customers.
The services provided at the previous appointment on 10/2/2015 were quoted and charged appropriately - as Mr. [redacted] praised us for the service both prior to the...

10/2/2015 and during our conversation on 12/11/2015.
Clients are required to sign and approve the terms of service agreement/contract prior to commencing work and initial whether they are satisfied with the work upon completion.
We have included a copy of the final invoice for services on 10/2/2015, a copy of the terms of service agreement (which is signed by Mr. [redacted] at time of service and includes his initials approving the work as completed to satisfaction on 10/2/2015) and a copy of the credit card receipt payment for review - all dollar amounts are correct.
This complaint is the result of Mr. [redacted] contacting us for additional services on 12/11/2015 for a new TV installation. During the conversation he inquired about our current installation special pricing (from $49) which he was told his installation did not qualify for. Mr [redacted] may have pleasantly declined service at this time but resorted to offensive statements and cursing at our employees, and we did kindly attempt to deescalate the situation.
Mr. [redacted] stated we used Gestapo tactics during our conversation on 12/11/2015 to bully or hard sell, these statements are 100% false and are only made to defame and hurt our business. Mr. [redacted] was the aggressor and of course we are not going to expose ourselves or our employees to this type of behavior.
The complaint with the Revdex.com on 12/13/2015 is retaliatory in all aspects and has nothing to do with billing or quality of services. There is no discrepancy in the charges for services on 10/02/2015.
If there were any discrepancies we would gladly refund any monies owed.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from 5280 Audio/Video. The author of the rebuttal deviates from the truth and is filled with lies that serve the liability of the business. I did sign the completed work order that I was satisfied with the installation. Which, I am satisfied with that portion. I am not satisfied with being over billed by $100.

By the statement of 5280 Audio/Video, "If there were any discrepancies we would gladly refund any monies owed." Clearly, there is a discrepancy; whereas, I contacted the Revdex.com due to that event that departed from expectations.
In conclusion, 5280 Audio/Video can mail me a check for $100, which is the discrepancy. If, because of their prior bully tactics, a representative from 5280 comes to my home, the sheriff will be called to ensure my safety.
Final Business Response /* (4000, 10, 2016/01/04) */
There is no discrepancy as previously stated. We strongly disagree with Mr. [redacted]'s claim for being overbilled (payment was accepted at time of service and no billing additional occurred otherwise). We have provided a copy of the invoice to the Revdex.com as well as a copy of the credit card receipt which was processed for the same amount as the invoice. Mr. [redacted]'s claim is retaliatory, unfounded and 100% false in all aspects.
Final Consumer Response /* (4200, 12, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dishonest! The representatives from this company are unethical. I caught them in lies and half-truths. A discrepancy is clearly written within this complaint. I made note of it, and again, lies. This company should be have a negative reflection with the Revdex.com.