5280 Window Glass and Screen Repairs

Initial Business Response /* (1000, 12, 2015/10/17) */
***, I see from our notes that our tech is scheduled to install your glass next weekIf there are any issues please feel free to call me on my cell provided below
Initial Consumer Rebuttal /* (3000, 14, 2015/10/20) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
Not yet acceptableThey have not installed the glass for the doorI had to wait on hold for hours in order to get the referenced appointmentI will have to see if they really do the installationI did not get a cell phone number from them to be able to contact someone directlyThat would have been niceTheir office staff is unresponsive to phone messages and don't answer the phone
Final Business Response /* (4000, 24, 2015/11/20) */
***, it looks like we were able to take care of your window issue and get the correct glass trim installed that looked goodPlease let me know if there is anything else we could do for youMy phone number is (XXX) XXX-XXXX if you need to get ahold of me
Final Consumer Response /* (2000, 26, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have finally completed the jobIt took weeksThe trim design is good, however, the installation workmanship is marginalIt is interesting that they have supplied a phone numberNo one generally answers their phones and they never reply to messages left on their answering service
Complaint Response Date bumped because: Holiday