5280 Window Tint

Thank you for contacting TwoBirchPlease advise how you wish to proceed We can send you a return label and issue you a refund for the ring or we can offer a $refund towards the purchase priceThanks***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hi [redacted],   First of all, apologies for your experience with TwoBirch.  It is very unlike our service.  We pride ourselves on providing impeccable service & quality.  In your case we fell short, and I apologize.  We would like to offer you a full refund on your...

order.  The ring will be shipping no later than tomorrow. Please enjoy the ring compliments of TwoBirch. I hope this makes up for the inconvenience. Thanks[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a $100 refund is satisfactory to me.
Regards,
[redacted]

Hi [redacted], Sorry, but we are unable to locate any order your name.  Please contact us at [redacted] so we can resolve this matter asap for you.  We take quality very seriously and would like to make sure you have the perfect ring.  We apologize if your experience with us...

has been less than perfect and we hope to be able to make the situation right for you.  All of our jewelry is covered by a free one year warranty and we will gladly remake the ring for you at no charge, as well as have it quality inspected by our master jeweler and production manager to ensure it is perfect.  All of our jewelry undergoes a stringent quality check, and we pride ourselves on having impeccable quality, however, we can sometimes make mistakes.  We will gladly make this right for you.

Dear [redacted] & [redacted],   Thank you for providing feedback regarding your order.  We take your feedback and comments very seriously.  I was unaware of the open complaint with the Revdex.com until today, so first of all, I apologize for the delay in responding. I am truly...

sorry for the negative experience you had with us.  It is very unlike our quality and service, and I am truly disappointed it has been your experience with TwoBirch. As a company, we did make every effort to make it a pleasant and positive experience.  We spoke via email and over the telephone several times during the purchase and the ensuing several weeks.  We made sure you had a ring for your ceremony.  We took back the ring upon your return from your honeymoon to examine the stones and to size it  up since you felt that the finger size you requested was too small to be comfortable.   I know we went back and forth with a few rings that either did not meet your quality standards for fit or stone quality.  Upon inspection, the stones were the correct quality, but we upgraded you in an effort to come to a satisfactory conclusion with your purchase.   Upon receiving your last ring, we offered to issue you a full refund plus the $250 already refunded to you if you would like to return the ring.  We also gave you the option of allowing you to have the ring fixed locally, and we would reimburse you for the repair, as well as the time/gas/etc. associated with the inconvenience.   You expressed an interest in having repaired locally, and said it would be about $200, so we issued you a refund, to cover the cost of the local jeweler, gas, inconvenience, etc.  in the amount of $300. The purchase price of your ring was $1204.  We have refunded you as follows: $250 on 5/29/15 (inconvenience for gas/time to have to pick up, drop off, etc.) $300 on 8/22/15  (fee for local repair plus gas/time/etc.) I understand you had a negative experience with us and I apologize it happened. Having said that, we did communicate at all times throughout the experience and you were satisfied with the resolution of $550 towards the $1204 purchase.   We will gladly extend you an additional $100 refund or send you a return shipping label so that we can refund you in full for the ring. Please let me know if this is an acceptable resolution.  You can feel free to reach out to me at any time via phone or email. Our apologies again for the issues you have experienced. Thanks [redacted]

Complaint: [redacted]
To whom it may concern,   I was hoping to close my complaint and resolve it according to Two Birch’s response on Oct 22. "We will gladly extend you an additional $100 refund or send you a return shipping label so that we can refund you in full for the ring.” If this is possible to convey the message to the company it would be greatly appreciated, because I was unaware that I had to reply via the Revdex.com in order to receive the refund. I did not see the email come through, so I didn’t even know that the company reply went through the Revdex.com. If there are any questions in regards to this matter, please feel free to contact me.  R/S,   [redacted]

Thank you for contacting TwoBirch. Please advise how you wish to proceed.  We can send you a return label and issue you a refund for the ring or we can offer a $100 refund towards the purchase price. Thanks[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]