We have mailed her lease to the last know address twice now and they are not being return as in deliveredif she wants another copy I can email if you get us the email addressShe claims she has called us but there is not a VM
Complaint: ***
I am rejecting this response because: When I called August and th I spoke with someone in the office who could not help me in further explaining these chargesI then requested to speak to a manager on August th and was told that they will leave my message with *** for her to call me backI didn’t not receive a call so I called the 12th and was told that I would be contacted by a different manager on that aMonday the 14thI still had not received a call back regarding my concernsI also emailed *** asking to be contacted to go over my charges and she responded stating she would call me the following day and did not hear from herIn my attempts to contact a manger I actually spoke with someone in the office in which they said the message would get to a manger to contact meWe only received one copy of the lease by mail on Monday September 28thIn the email I asked *** in the beginning of August to email me a copy of my leaseI feel my attempts where being ignored and the office lacked communication to myself and each other.
Sincerely,
*** ***
Per the lease agreement you signed June 2016, you have a Damage and Cleaning addendum, that states Pro-Rated charge will be assessed for turnover costs according to the following terms (applies to all apartments): 1-months 100%, 13-months 75%, 19-months 50% and 25+months
25%. Utilities run in the rears so your final bill would be 7/1/to 7/31/(Water Sewer Trash and CAM) Lease ending in June 30 Month to month fee $bump to market rate added and additional rental amount of $All charges are with *** policy
We have mailed her lease to the last know address twice now and they are not being return as in delivered. if she wants another copy I can email if you get us the email address. She claims she has called us but there is not a VM.
We have mailed her lease to the last know address twice now and they are not being return as in deliveredif she wants another copy I can email if you get us the email addressShe claims she has called us but there is not a VM
Complaint: ***
I am rejecting this response because: When I called August and th I spoke with someone in the office who could not help me in further explaining these chargesI then requested to speak to a manager on August th and was told that they will leave my message with *** for her to call me backI didn’t not receive a call so I called the 12th and was told that I would be contacted by a different manager on that aMonday the 14thI still had not received a call back regarding my concernsI also emailed *** asking to be contacted to go over my charges and she responded stating she would call me the following day and did not hear from herIn my attempts to contact a manger I actually spoke with someone in the office in which they said the message would get to a manger to contact meWe only received one copy of the lease by mail on Monday September 28thIn the email I asked *** in the beginning of August to email me a copy of my leaseI feel my attempts where being ignored and the office lacked communication to myself and each other.
Sincerely,
*** ***
Per the lease agreement you signed June 2016, you have a Damage and Cleaning addendum, that states Pro-Rated charge will be assessed for turnover costs according to the following terms (applies to all apartments): 1-months 100%, 13-months 75%, 19-months 50% and 25+months
25%. Utilities run in the rears so your final bill would be 7/1/to 7/31/(Water Sewer Trash and CAM) Lease ending in June 30 Month to month fee $bump to market rate added and additional rental amount of $All charges are with *** policy
We have mailed her lease to the last know address twice now and they are not being return as in delivered. if she wants another copy I can email if you get us the email address. She claims she has called us but there is not a VM.