I've done business with Wells Heating & Air Conditioning consistently for years but recently the company did a furnace removal/installation for a unit which was under warranty (Wells advised me of this & saved me a TON of money, I did not purchase the defective unit through them). Lloyd was extremely professional & kept me apprised of every step of the way. Was fair on billing & accommodated me in every way possible. I am a client for life! Multiple excellent services provided at my 3 rental units. Love the electronic estimates & billing as well.
I contacted this company to service my furnace and find out what exactly what was going on. Two technician were sent to my home in which they informed me the furnace was junk and gas had to be turned off which was perfectly fine. The technician (Jake) wrote me three estimates and they went on their way. Roughly 4 days later (Jake) contacted me about a very nice like new/gently used furnance they could install for $1,300 I agreed for the install. The install was set for 2 days later, and day two rolled around with a no show but a call 3hrs later saying the unit had a cracked heat exchanger (changes things completely) they assured me that the new part was ordered and everything would be perfect. I continued to agree on the install but I wanted to know the brand and warranty info and Jake was unsure about that so of course they would call me back. My husband and I discussed the unit and we felt like the run around we were getting was a bunch of bull so I called the company office and Jake answers I tell him our issue and doubts as to why we are not sure about this unit and he says he will have Lloyd (owner) contact us which he did the next day. Next day Lloyd calls and informed us that the unit is 7-10yrs old I'm not sure where they got like new/gently used. I explain to Lloyd that we are going to cancel the install which he didn't want to happen so he offered a brand new system install for $1,300 and I agreed for the furnace. The install was set for 10am but that didn't work because the techs need 4hrs to install so Lloyd (owner) said he would have tech's out to my house early for me I get a txt, email stating they were to be at my house at 8am ok sounds good, not just yet! Install day finally 8:30am nothing, 8:45am nothing, 9:15am nothing, 10:15am nothing, I call the office Jake answers because Lloyd isn't in the office. I explain that I had a install set for 8am to my surprise the technicians that do install don't even come in until 10:30 (seems like the owner would have known that) I mean it is his business after all. I demand a refund of the $1,300 that I already paid via credit card and I was once again assured I would receive a call because only Lloyd can do a refund. FOUR days pass FOUR I call and call told by one office worker Lloyd is on service calls I call later in the day to find out Lloyd was never in the office story after story line after line.
Finally I called on the 11th at 6:12pm Mr. Owner picks up and assures me of a full refund along with a email stating refund and I have yet to see my money and no pending refunds are on hold via credit card. I have disputed with my credit card and I will write review after review of this "amazing golden company" that Lloyd lets on that they are. I also did reviews and there is another lady that has went 1yr and she still has yet to see a refund!
Same on you Wells Heating and Air!
I've done business with Wells Heating & Air Conditioning consistently for years but recently the company did a furnace removal/installation for a unit which was under warranty (Wells advised me of this & saved me a TON of money, I did not purchase the defective unit through them). Lloyd was extremely professional & kept me apprised of every step of the way. Was fair on billing & accommodated me in every way possible. I am a client for life! Multiple excellent services provided at my 3 rental units. Love the electronic estimates & billing as well.
I contacted this company to service my furnace and find out what exactly what was going on. Two technician were sent to my home in which they informed me the furnace was junk and gas had to be turned off which was perfectly fine. The technician (Jake) wrote me three estimates and they went on their way. Roughly 4 days later (Jake) contacted me about a very nice like new/gently used furnance they could install for $1,300 I agreed for the install. The install was set for 2 days later, and day two rolled around with a no show but a call 3hrs later saying the unit had a cracked heat exchanger (changes things completely) they assured me that the new part was ordered and everything would be perfect. I continued to agree on the install but I wanted to know the brand and warranty info and Jake was unsure about that so of course they would call me back. My husband and I discussed the unit and we felt like the run around we were getting was a bunch of bull so I called the company office and Jake answers I tell him our issue and doubts as to why we are not sure about this unit and he says he will have Lloyd (owner) contact us which he did the next day. Next day Lloyd calls and informed us that the unit is 7-10yrs old I'm not sure where they got like new/gently used. I explain to Lloyd that we are going to cancel the install which he didn't want to happen so he offered a brand new system install for $1,300 and I agreed for the furnace. The install was set for 10am but that didn't work because the techs need 4hrs to install so Lloyd (owner) said he would have tech's out to my house early for me I get a txt, email stating they were to be at my house at 8am ok sounds good, not just yet! Install day finally 8:30am nothing, 8:45am nothing, 9:15am nothing, 10:15am nothing, I call the office Jake answers because Lloyd isn't in the office. I explain that I had a install set for 8am to my surprise the technicians that do install don't even come in until 10:30 (seems like the owner would have known that) I mean it is his business after all. I demand a refund of the $1,300 that I already paid via credit card and I was once again assured I would receive a call because only Lloyd can do a refund. FOUR days pass FOUR I call and call told by one office worker Lloyd is on service calls I call later in the day to find out Lloyd was never in the office story after story line after line.
Finally I called on the 11th at 6:12pm Mr. Owner picks up and assures me of a full refund along with a email stating refund and I have yet to see my money and no pending refunds are on hold via credit card. I have disputed with my credit card and I will write review after review of this "amazing golden company" that Lloyd lets on that they are. I also did reviews and there is another lady that has went 1yr and she still has yet to see a refund!
Same on you Wells Heating and Air!