58Cycle, Inc.

Review: I purchased following item from 58cycle website "2009-2014 Yamaha R1 Two Brothers Racing - Black Series (M-2) Slip On Exhaust System - Dual Canister". I solely based my decision on the picture of the item they provided for exact make and model of my motorcycle and description they gave. What I received was completely different shape exhaust canister. The picture on their site pictures round canister and I received oval canister. The material looks the same, but that is about it.

The moment I received these I called them and asked to return parts as they were not what I purchased. They told me that they will charge me 20% (over $200.00) for restocking fee and I would have to pay shipping back. They also pointed to their description. I read that description; however it does not state that these may be different shape.

Here is description from their website: "**Black Series canister orientation and size may vary depending on your bike's application. Canister shown is a default image for visual purposes only."

Per their description size and orientation may vary to fit the motorcycle, but not shape of the item.

They did offer to charge me 10% restocking fee for return of this item ($100.00 value) and I would have to pay shipping, which I refused.

I would gladly post pictures that are advertised on their website and pictures of the item I received.Desired Settlement: 100% refund plus shipping for item purchased that was misrepresented and complementary item purchased (Y-pipe) that will be used with the wrong item (canister).

Business

Response:

The picture for this item shows a oval canister, not a round canister. It is a picture of a M-2 canister from the manufacturers website. The manufacturer only offers a M-2 oval canister shape for this motorcycle. The actually don't even make a round M-2 canister for any application. The item the customer received it oval as he stated. He received the same canister shape as we pictured. He states this is the basis for his complaint....therefore he is mistaken by photo. Nowhere did the listing state the exhaust was round.We offered to reduce the return fee to 10% as a courtesy. We are willing to still honor that offer.This list is accurately described, as we have sold quite a few of these exhausts. It is one of our best selling exhausts.From the notes of the first customer service agent that the customer spoke with, he didn't want the oval exhaust he received because he wanted a triangular shaped exhaust.By offering the customer the reduced returned fee we are just trying to cover our cost associated with this transaction as the customer received free freight on his entire order.This return is based on customer preference and not on any error in part by 58cycle.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please see two pictures I included below and you will immediately know what I am referring to. If you compare two pictures below you will see difference in the shape of the canisters I received and one pictured on their website. I did mention that the canister on the picture on their website was somewhat round or triangular looking shape, but not oval. I would be happy with round looking shape as pictured on their website and picture I included below.

I also spoke with the [redacted] on Friday and send her the picture of the canister I received. I offered to return these parts for full refund and I would pay the shipping to them and also to purchase another exhaust system that is more expensive then this one. Apparently they did not want that. They want to make me keep parts that I don't want and they sold based on the misleading picture they posted on their website.

Picture of the actual canister I received:

Picture of the canister on business website:

Regards,

Company is very difficult to work with

Tried to return a poorly made product and was told I would have to pay a 20% re-stocking fee which they told me i'd agree to because it was buried somewhere on their web site.

I pointed out there was no such notification on the email receipt I recieved and had I know I would not have purchased the product.

The basically said that they didn't care and refused to refund my money forcing me to file for a chargeback.

Review: I purchased an exhaust system from 58 Cycle for my motorcycle. There is a fitting or fitment problem with the exhaust pipe on the left side of my motorcycle. First I tried to contact the manufacturer and got no response. Then I tried to contact 58 Cycle and again got no response. I'm thankful there is a Revdex.com to mediate these situations. All the manufacturer and/or retailer has to do is respond to my concern and help me resolve it. Where is the customer service. I will never do business with them again.Desired Settlement: The proper outcome is to send a replacement exhaust pipe for the left side of my motorcycle. I believe it is defective. The first thing they need to do is to communicate with their customers! Thank you.

Business

Response:

We have no record of this customer contacting us. He will need to email us at [email protected] or call us at [redacted] to troubleshoot this issue.Thanks

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Not true. I did try to contact this business. After my complaint someone from 58 Cycle contacted me by e-mail. I will let you know where it goes from here. Thank you for your service.

Regards,

Business

Response:

I see nothing to respond to here.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Who is they? 58 Cycle did not resolve my complaint. The manufacturer doesn't have a listed phone number. I have asked 58 Cycle more than once for the phone number to [redacted]. I have tried to contact LV several times via their website and e-mail without any response. 58 Cycle sold the product and should be responsible to help me resolve this issue. Instead they have given up and walked away with nothing done. The only other options are to ask the Revdex.com to help negotiate a refund or partial refund for the defective exhaust system or dispute the charge. I can put that money into another exhaust system that properly fits my Kawasaki ZX-14.

Regards,

Business

Response:

The email string below clearly shows SScycle's willingness to help this customer.

We can only assume that this issue is closed and resolved considering the customer's lack of wíllingness to provide

details or cooperate. Also, if the product has been used after installation, it has been accepted by the customer as

received. lt can be assumed that the issue happened duríng use of the product.

We will continue to address this issue if needed, if the customer is willing to cooperate.

Thanks,

We need to the emailyou said you sent to [redacted]. We would like to take a look at it and see what we can get done.

We also need pictures of the issue. Please cooperative.

Thanks

From: [redacted]

Sent: Wednesday, August 06,2014 10:24 PMSubject: Re: store.58cycle,com : Order #134449

This is going no-where. Can I send the e-mail to LV?? Yes, but what is that go¡ng to prove?? What I

need is a new or replacement pipe for the left side. We are talking about a 3 ft long aluminum pipe. I

already sent pictures. I don't have a ultra pixel camera in a well lit shop where I can lift the bike up so

you can see all sides. As I said before, the bolt on the left side bracket doesn't go through the nut

because the pipe comes out too far and then you have to force the muffler in to attach it. The mufflers

and brackets are identical. There is no reason to change it. This is my 5th sportbike and I don't

understand all the questions. The exhaust is already installed. Why would I sent the pipe to you for

inspection rendering my bike unusable? Send me a new pipe and then I will send the existing pipe for

inspection. Another option is to send the whole exhaust system back to you for a refund. I work close

to 60 hours a week and don't have time for this non-sense. I hope your next response makes sense.

Thanks.

On Thursday, July 31,2014 1:34 PM, 58cycle - JM < > wrote

Can you send us the emails that you sent to [redacted]?

Can you send the pictures of the issues as requested?

Did you switch canisters and clamps to see if the canister created the issue when mating?

Our address is below if you would rather return the mid-pipe for inspection.

To speed up the process, please respond to each question asked above.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted], thanks for providing the phone number to the manufacturer. I asked 58 Cycle several times for the number. I couldn't find it online. I reject their response because there is no resolution for my issue. It's poor customer service. I won't be surprised if the manufacturer tells me to contact the retailer. In their response, 58 Cycle is stating I'm not cooperating and the issue occurred while using the product. I sent proof of an e-mail to the manufacturer. I'm not sure what that proves. It's unfair to start claiming the issue occurred while using the product. They have pictures of the motorcycle. It's in brand new condition. From the beginning, this business has been looking for reasons to be uncooperative. We are talking about replacing a 3 foot long aluminum pipe. I hope this claim sticks with the Revdex.com and everyone that researches this business can read what happened here.

Regards,

Review: I purchased an item from this company on [redacted] web-site. The item cost $429.00. I retuned it to them

unopened within 7 business days. The said a 20% restocking fee may apply, they were not clear on this policy.

So, I paid to send it back and they took $85.00 claiming restocking fee. I thought that was rude and quite excessive.

I asked them to drop the fee since they were not losing money on this...Furthermore, I had to report them

to [redacted] for trying to extort me for positive feedback... they offered $20 only if I leave positive feedbak. [redacted] is investigating their company. Moreover, [redacted] cannot reimburse me because the time period for the return closed. 58 cycle stated they had a 14 day, hassel free return policy. So, as a gentleman, I simply told them I did not want it. This product was also listed as DynoJet Harley Davidson, the part is not a HD, my mechanic told me not to use the part, he would not recommend it. Again, I tried working something out, but they did not offer anything but a small credit on conditions that were not ethical and against [redacted]'s policy.

I feel that this business is selling products on various websites and misleading the consumer and

charging a crazy amount for restocking. I asked them to refund my $85.00 and they wont. They have no

restocking fee guidelines and a person there told me that they do this for electronics. None of this was

advertised. They are not ethical, and have had a number of complaints on [redacted] and with the Revdex.com. I am asking

for some help and assistance. Thank you.Desired Settlement: IThey gave me a partial refund. They kept $85.00. I am asking for the $85.00 put back on my credit card.

I am willing to pay them $10.00, which would make my refund $75.00

Business

Response:

This item was sold on [redacted]. This listing stated that if returned the item would incur a 20% restocking fee.The customer setup the return through [redacted]'s hassle-free return system which shows the amount to be refunded (applying the restocking fee).The return policy was and is clearly stated and was applied correctly. The refund was processed through [redacted] promptly when the part arrived back.The restocking fee covers the costs associated with the return as well as the free shipping given on the initial shipment. In most cases, electrical parts such as this item incur a higher restocking fee or are not allowed to be returned at all. This particular part also has a license that is unique that must be checked to insure the product was not used. The customer should be grateful that the listing was setup to allow for returns. I guess he fails to see this.We have contacted [redacted] to see if there were any issues with their site when the return was setup and [redacted] stated that the customer should have clearly saw the restocking fee and return amount.They did not show other problems at that time.If there was a problem with the customer seeing the restocking fee using [redacted]'s site then he needs to contact them.We apologize for any issue or inconvenience but clearly we are not at fault for any issues and have acted professional in every way.Thanks,58cycle

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The seller is providing inaccurate information to this bureau. The ONLY time a buyer sees the amount of a refund- IS WHEN IT"S COMPLETED! For the seller to say I saw what I was getting backis false and deceitful. Again, the sellers listing is on [redacted] for anyone to see - the refund policy is "hassle free-14 days, a 20% restocking fee MAY APPLY...it is arbitrary, up to the seller. That is the reasona consumer would not see a refund total- BECAUSE THE SELLER ISSUES THE RETURN, under the systen [redacted] has in place. This is why [redacted] has told me to try to work things out with the seller. The seller caneasily issue the refund. Thay said to explain the situation, I did and was extorted while trying. It cost me $7.75 to ship the UNOPENED PACKAGE back to them. Keeping my $85.00 is really a scam.58 cycle knows that if I gave a different, more truthful reason for the return,( not recommended for the motorcycle, item does not fit description, misrepresenting product, ) ALL TRUE, ...they would NOT be entitled to this money regardless if their return policy was accurate or not. I have tried multiple times to work something out with the seller by giving them truthful reasons for my return, I am nursing an injury, I wont be installing pipes at the moment, the part is not recommended by the service dept at my HD dealer, and the item is falsely listed as Harley Davidson. My primary reasonfor contacting this bureau is the unethical manner in which they operate. I am asking for a retuen of my money- I am willing to accept $ 70.00 back, nothing lower. It is the right thing to do, the ethicalthing to do, and the fair thing to do: Be honest, ethical and return this money. This is not an [redacted] issue anymore! If I cannot work things out here, I will contact the VA States Attorneys office.58 cycle is being dishonest with you and me! Thank you.

Regards,

Business

Response:

As stated before, we have clearly acted in a honest and professional

manner and consider this matter closed as to our involvement. The

consumer should take any [redacted] issues up with [redacted] as this case is

clearly only an issue with [redacted].We have anything to do with the wording [redacted] uses on their site.Our listings are setup to charge a 20% restocking fee. The word "may" used by [redacted] is at their discretion but at the time the return was setup the restocking fee was deducted. If the customer has an argument with either of these issues then it's up to [redacted] to resolve it. It is their wording and their return process, we had no involvement when the return was setup. We adhered to the policy we agreed to within the [redacted] listing and issued a prompt refund.Thanks

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I'm glad the seller finally acknowledges that the word "MAY APPLY" is the only reference to the restocking fee. Also, the seller does not address why the DynoJet product is also listed as Harley Davidson.He doesn't refute asking for positive feedback in exchange for money , I can go on and on, but all this has been submitted. The seller sells products to the public on [redacted]- they are partners.[redacted] has a complex , computerized return policy which is different for every seller. It seems that 58 cycle believes that since they abided by [redacted] rules, they have no responsibility at all to the consumer.That's INCORRECT! The seller knows that he obtained the refund because it fell under the "buyers remorse" policy which is based on the answer I put down for the return- If I gave a different reason-like, misrepresentation, or other complaints- he would not have recieved the restocking fee. I feel there is a HUMAN element involved here- I did the seller a favor by returning it without complaining,or accusing them of wrongdoing. They know I e-mailed them prior to returning the product letting them know it was being sent back...they did not respond. It would've been proper to let meknow at that time that I would incur a restocking fee. I don't believe the sellers are bad people, but they are being insensitive . I had lived in [redacted] while attending college there.I've know the people to be kind and hospitable. Ethically, 58 cycle should not hide behind [redacted] and take some responsibilty of the unclear nature of the policy and return. I'm sure they canunderstand where there is confusion . I am asking the seller in good faith to reduce the restocking fee to 10% instead of 20% and refund $42.50 to my credit card. Again, I feel the seller isintelligent enough to understand my problem and to act in more responsible manner. Thank you very much.

Regards,

Business

Response:

Should we offer a courtesy credit for the customer following the [redacted] return policy correctly? Should we charge more since we accepted the return promptly and refunded it correctly? The answer to both is no.The policy was followed, if the customer didn't see the restocking fee he needs to contact [redacted]. It was clearly posted in the listing prior to purchase and [redacted] states it is shown in the return process.Allowances for returning electrical parts is rare and restocking fees are higher, but in this case we charged the normal 20% which is the industry average.The buyer should be grateful for the refund. We will not issue a further refund.Any damages the buyer seeks stemming from his confusing within the [redacted] return system should be taken up with [redacted].

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The seller ([redacted]) in [redacted], commmited fraud by its [redacted] listing using the Harley davidson name. I have reported them to the Virginia Office of the Attorney General, [redacted], where a consumercomplaint was filed. This company has numerous compliants and unresolved litigation matters. I will contact my credit card and [redacted] to try to obtain the full refund. Again, there was no definitive restockingfee policy and [redacted] has recommended to work it out with the seller. The seller, [redacted], working on [redacted] as 58 cycle has engaged in fraud and owes me $85.00. [redacted] will be contacted again and I highly recommend the 20% restocking fee be credited to my account before I file legal papers.

Regards,

Review: I ordered two parts on 14 June 2013, one small piece and an exhaust system. The website offers USPS Priority Shipping, which is 2-3 Business days in most cases. I paid $124.70 for the upgrade in shipping. The small piece arrived on Monday the 17th, with no issues. However, on Friday afternoon, both parts were listed on the website as "shipped" for status. The exhaust didn't arrive on Monday, and there was no Tracking Number until later that afternoon. After sending an email, I called Tuesday the 18th, because now the tracking information stated that it was being sent by UPS, not USPS, and was due in on Thursday. The summary of the 20 minute conversation with the company resulted them in saying "what do you want us to do about it, it's just one more day". Okay, so the background is that they had to call the Manufacturer, and they were shipping it directly to me, but they don't use USPS, only UPS. No one notified me of this. Okay, so to ANY reasonable customer, upon seeing "shipped" as a status, you expect your item to be in the box and on the way. This was clearly not the case, although 58 Cycle states that "technically we shipped it when we sent the request to Muzzy". In addition, their website isn't designed to provide the customer with any real information. If Muzzy would have taken 3 days just to ship it, the status on the website would have remained the same. It was also suggested that we (the customer) should have called them and worked out the details prior to ordering. My response...why have an interactive website? Basically, the technical differences when ordering something like an exhaust system weren't ever expressed to me via the website, or a Shipping Officer from their company contacting me to explain the situation. A warning or caution placed on the item would have sufficed, and then I would have had the information required to make a better decision considering shipping. I needed the item on the 19th, and it's not getting delivered until the 20th. I had no reason to doubt the reliability of the shipping and handling procedures, as I paid for the same shipping and got the other item on time. I also ordered another item from their store via EBAY, with the same great shipping results. The company was totally unresponsive to my complaint, and made no attempt to compensate me for what I feel is an error in their online procedures.Desired Settlement: I would like for them to fix their website, and attach warnings to items that require anything other than them putting items in a box and shipping it. In addition, a status shouldn't read "shipped" if it's not shipped. It's a false representation to the customer, and a good, reputable company would contact a customer in situations like this, not only if we make comments when we place the order. I really don't want anything from them, because after talking to two of their employees, they don't care if I come back as a customer, and their return policy makes it financially irresponsible for me to return the item and shop elsewhere. Just like I left it up them to decide ethically what to do earlier, I'll keep that position.

Business

Response:

[redacted],We do appreciate your business and are willing to work with you. Our website should have not misled you, and that is not our intention. We do NOT state that Priority Mail shipments are received in 2-3 days, nor did we state that when your order was designated "shipped" that it was not given to the department/party to ship the item meaning shipment was imminent. The order was processed the day it was made. Muzzy shipped their part of the order the following business day and since the customer is in the lowest part of **, it took a day longer than expected in shipping transit time. This level of service is top notch and should be commended as this customer's order was placed ahead of many because he chose and paid for expedited shipping. The method applied to the processing of this order is in sync with that which is explain on our site (see reference below). We are willing to issue the customer a store credit of $25 as a courtesy and to retain his business. Surely he will come to realize that we did everything we could to meet his expectations. We have issued the courtesy credit to your 58cycle account and it will automatically apply to your next order.Site Reference:[redacted]36What is your shipping policy? Orders are normally* shipped according to the method selected in checkout. We currently offer various shipping services through USPS, FedEx, and UPS depending on your location. Shipments are normally made within 1-2 business days of receiving payment although some shipments may take much longer. You are welcome to log on to your account using the "My Account" link at the top right of the page and review your order to view shipping information.We reserve the right to ship by an alternate method when feasible and if a similar level of service can be provided.*Even when an expedited (upgraded) shipping service is selected; it does not guarantee that the order will be shipped on or received by you on a certain date**. We will make every attempt to get your order to you as fast as possible using the shipping amount you paid. In some cases, you will receive the order faster if it is broken up into smaller shipments sent from multiple warehouses, rather than being shipped to our location and then to you. **If you specify in the "Order Comments" section (when placing your order) that you need your order by a certain date, we will contact you if we foresee that your order will not arrive by that date. Please be aware that if we can not reach you, this will delay your order. When selecting a UPS shipping service within the United States, please note that UPS does not deliver on Saturday except for "Next Day Air - Saturday Delivery". This service is not available in all areas or on holidays. Please contact your local UPS depot before selecting this service. If you select this service and it is not available in your area we will attempt to call you. If we can not reach you, your order will be shipped "Next Day Air" for delivery on Monday (or the next UPS business day) and you will only be charged for "Next Day Air". Please be advised that we do not guarantee the delivery date of any order. If you are not happy with the delivery time of your shipment, please contact us. We may be able to offer a partial refund or store credit for shipping charges paid by you, if the order was delayed beyond normal expectations. If any shipment is refused or returned because it was not delivered by a certain date, it will be processed according to our return and cancellation policy (see previous section above).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do not agree with the response in whole, but will seek no further action. My hope is that the company actually fixes the website and their policies to prevent what they consider a misunderstanding. In addition, it shouldn't have taken a complaint to the Revdex.com in order for them to offer some sort of compensation for the mix up or misunderstanding. A good company doesn't fall back on "CYA" actions, but rather takes every complaint as an avenue to improve their customer relations. Regards,[redacted]

We spoke with [redacted] the morning of 7-1-13. Placed a order after hanging up. Received order number/confirmation. Received an e-mail by the end of the day stating they were out of the product and offered something cheaper quality for more money. They already had a hold on my credit card which made it impossible for me to place my order somewhere else. This caused me to miss out on another deal. When I called them back, just to ask if they had what I was initially looking for, they did have one at their warehouse, but when I said who I was and I had already placed an order for that item, they would not honor the price. Now the item is on thier website for almost 300.00 more than what I had placed the order for. I believe this was a bait and switch and I believe they should have honored the price they held on my credit card, because it caused me to lose out on another item.