5A Plus

Customer placed an order on Dec 8, We processed a full refund on Dec 9, Customer sent an email requesting extra packs and we responded that we cannot add new products to an already existing order since we cannot charge the cardWe sent the customer to the website to purchase the extra
quantityBelow is the conversationI told Customer service that rather than respond by email they should have called the customer and placed a manual order for her since not all customers are very computer savvyIs there any way we can answer the closed complaints?Thanks a lot and we appreciate your kind help!Best Regards,Madlena U***E-commerce Manager

Customer placed an order on Dec 8, 2015. We processed a full refund on Dec 9, 2015. Customer sent an email requesting extra 3 packs and we responded that we cannot add new products to an already existing order since we cannot charge the card. We sent the customer to the website to purchase...

the extra quantity. Below is the conversation. I told Customer service that rather than respond by email they should have called the customer and placed a manual order for her since not all customers are very computer savvy. Is there any way we can answer the closed complaints?Thanks a lot and we appreciate your kind help!Best Regards,Madlena U[redacted]E-commerce Manager

Review: I recently purchased an item which I need to also add and/or place a new order. At this point I'd rather cancel my entire order.

I have emailed them and have called and left messages twice on their customer service line which is an automatic message even though this number should reach a representative as stated on their website and on the purchase order I have received via email.Desired Settlement: I would like to first, hear back from the business. And also be refunded for my order $15.41

Business

Response:

Customer placed an order on Dec 8, 2015. We processed a full refund on Dec 9, 2015. Customer sent an email requesting extra 3 packs and we responded that we cannot add new products to an already existing order since we cannot charge the card. We sent the customer to the website to purchase the extra quantity. Below is the conversation. I told Customer service that rather than respond by email they should have called the customer and placed a manual order for her since not all customers are very computer savvy. Is there any way we can answer the closed complaints?Thanks a lot and we appreciate your kind help!Best Regards,Madlena U[redacted]E-commerce Manager