5NINES Reviews (1)
5NINES Rating
Description: Information Technology Services, VOIP (Voice Over Internet Protocol) Sales & Service, Data Recovery, Computers - Disaster Recovery, Computers - Networks, Computers - Service & Repair, Computers - Sys Designers & Consult, Data Processing Equipment - Maintenance, Data Systems - Consultants & Designers, Internet Services, Data Communications Equipment & Systems, Internet - Web Hosting, Internet-Based Telephone Service, Computers - Security Equip & Systems, Computers - Network Security, Computer Consultant, Wired Telecommunications Carriers (NAICS: 517110)
Address: 316 W Washington Ave Suite 600, Madison, Wisconsin, United States, 53703-3896
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Review: The small non-profit organization named [redacted] that I ran had contracted with 5Nines to host our servers. As we discussed doing so, we met with their top management and explained that our key business activity was to allow global citizens to send protest emails to global leaders. It was shared that those opposed to our work may lodge false claims that we were "spamming" them, when in fact we are just enabling democratic exchange of viewpoints. We were assured that this would not be problematic. After over 2 years of running our online protest network with 5Nines, we received notice that we could no longer continue enabling others to send protest emails, because their had been a complaint. We explained in detail that it was a false accusation, meant to have our email action network stopped. It was never represented to us that this had not been escalated to their management. We were told to stop sending emails and we did. For several months we sought out alternative means of sending such emails, but our inability to do so led to the non-profit organization going bankrupt and going out of business. As we notified them we would no longer be co-locating our servers because we had gone out of business, 5Nines confiscated our servers because we still had some month's of contracted co-location.Desired Settlement: We want our computer equipment back. 5Nines changed their terms of service and then took our equipment when it put us out of business. Though [redacted] no longer exists, I will pay personally the about $500 owed on our account. Be we cannot pay the about $1200 they claim we owe them for cancelling early in order to get
Business
Response:
I've read through the complaint and its desired resolution; after discussion with our team, we find Dr. [redacted]'s arguments unpersuasive, and several being factually incorrect and without merit. For your records, find attached as exhibit A, a .pdf of the ticket thread that Dr. [redacted] opened, requesting his colocation service be terminated and his hardware returned. Exhibit B is a .pdf output of a previous abuse complaint, opened by our support staff in response to a call received from a systems operator.