5th Dimension Performance and Repair

I paid 2000.00 for a 1996 dodge caravan .I paid 2000.00 for a dodge caravan 1996 . I have had to replace both strutts inner and outer tier rods the serpentien belt sway bar links . And sway bar bushings. And a few more thing . Desired SettlementI fell I should get . The 2000. I paid plus the money I put in to the car I have already put over 1700.00 in to the van . The worst part is my kids were in the van with me when the tier rods let go.Business' Initial Response She bought the van on 10/19/12 as is with a 30 day warrenty. van was very clean and good, we went above and beyond she had no money down and low payments. she paid on time but we normally get half down and higher payments.We did warrenty 2 things on her van after the 30 days which we didn't have to. She now contacted us after having the van 4 and half months with her tie rod broke wanting us to warranty it. We told her we will fix it but she was out of warranty. Since she had the vehicle she hasn't brought it back for any services other than the 2 warranty issues in the 2nd month. sorry we didn't have to do any warranty but we did. It is a used vehicle and things will brake from time to time. if she brought it in for regular oil changes some one would have noticed a worn tie rod before it broke. When we sold her the car the car was in good condition and safe. She is now upset because we won't sell her another car with out money down, we are not the red cross. we are in business and trying to pay our bills, we can't keep financing like that and we told her it was a one shot deal. we are a small business and can not keep loosing money with nothing down.we would have giving her a good price on the repair but she never took it here. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Because every thing they said is a lie . I told [redacted] the guy that I bought the van from . That I was having problems with the van from the second day I had it . And he told me its not his problem . And I put 400.00 cash down for the van Business' Final Response ok here is the deal, that car was sold with a 30 warranty, I don't have to do anything. but I find it funny how as of mid January there was nothing wrong with the van. [redacted] who was in charge of the used cars and who sold her the car here. He now went on his own and opened his own dealership she is trying to buy a car from him there and he won't sell her one. She has been blowing his phone off the hook to buy. Since he declined her now her van is mysteriously junk. Now with that being said I just looked it up and if she paid $1700 in front end repair she got taken by that shop. The bill would have been $980 here for both struts, both side inner and out tie rods, sway bar and ball joints plus an alignment. So I would like to see proof of this supposible bill she paid. So with no proof of anything I am doing nothing, I am [redacted] the owner of the shop and by state law I didn't have to warranty nothing from the get go. Anything under 3000 and over 7 years old I don't have to do anything. Like I said in the other part, if she was a customer here other than buying the car I might be willing to help out, but she isn't. It is also funny how I only here from her after [redacted] won't sell her another car from his new dealership? She never called here. So show me proof of the work, must have some type of receipt. I don't think anything has been done. She also pulled back in Dec her husband did brakes on the car and they was noisy and tried to get me to warranty his work, I don't think so. So when you people get some facts and proof of work and laws and then contact me. I am done with your petty party cases with no facts. Do your research then come to me with facts not [redacted] hear say. Send me proof of work and I want to see the van with the new struts and front end parts, until then I am done with them and you.

Car in their possesion 3 days, Returned immediatly with 2 other sudden repair problems which we're non existence prior . Car was in their possesion 3 days, They repaired a fuel pump.bill was 684.36 but the owner informed me if I paid cash he'd take 10 percent off bill, which I thought at that time was a good deal. Immediatly as I got in my at 6pm on Tuesday 1/14/14 car I noticed a ''service lite'' on additionally my right front headlight was extremly dim , in addition my day time running lights suddenly dont work n an my hi beam indicator lite no longer works properly. NONE of these issues ever existed prior to them repairring my car ever. I immediatly went inside twice inquiring about the issue with [redacted] is Norman, He reset the service lite which came immediatly back on and still is. I asked if hed fix it then . [redacted] said no, Im made a appoint for following wk as im now broke. I called the next am on 1/15 spoke with Norman he got kinda snippy w/me telling me it be ok. Called again on 1/16/14 spoke with Norman not only trying to pass [redacted] buck but refusing to give me their insurance info to file a claim, I think in violation of the laws. And it ended with him saying do w/e u have to !Desired SettlementFull refund of w/e it costs me to repair the new demages. I'd likly prefer to now have it done elsewhere due to this issue.Business Response To whom it may Concern, My name is [redacted] the owner of 5th Dimension Performance and Repair. To start Mr. [redacted] had his car towed to us over the weekend of 11 and 12 of January, as of like other businesses we do have store hours and close at noon on Saturday and are not open on Sunday. When I left here on Saturday the car was not here, when I came in Monday morning it was so to say it sat here for 3 days maybe but not business hours. On Monday we talked to Mr. [redacted] about what was wrong with his car, We then diaged it the fuel pump wasn't working so we priced the job out and Call the cust, he approved the work. We ordered the part it came in the next day we had To push the car in the shop because the vehicle didn't run. We dropped the fuel tank in the rear of the vehicle replaced the pump, while we was working on the job the cust called and asked if the car was going to be done on Tuesday. We told him we was trying to get it done for him then we also informed him of the special we was running for the month of January which is 10% off if they pay cash.At 5.30 the Mr. [redacted] and his mother got dropped of and we wasn't done with the car yet. They waiting in the waiting room while we finished, We close at 6pm I paid my workers overtime to get it done seeing how he got dropped off before we was done and he lives in MA. We got the car done and Mr. [redacted] paid the bill, it is now 6:30 past our closing time, he came in and told us about the light being dim I saw what it was, I told him it usually is a bad ground. He asked if we could fix it that night and I told him it was already past our closing time that I could set him up for the next day or any other day for us to check it out seeing how it was lite just not as bright as the other side and wasn't a safety issue. He then tried to get Norman who isn't a tech to go look at it and again I informed him it was past our closing time I will make him an appointment to look at it but I had my sons Boy scouts to get too, and was all ready late. So he made an appointment for Thursday the23 of January. Then he came back in telling us about the check engine light, we quickly checked it and cleared it. It came right back on it is an emissions code, again nothing safety. Neither issues are in anyway related to a fuel pump job and I informed him of that and his car was safe to drive. He then left. The next day he proceeded to call Norman and blame us for these conditions, again Norman informed him that those issues are in the front of the car and we replaced the fuel pump which is in the rear of the car and there is absolutely no way possible there is any relations to the work done. Mr. [redacted] then told Norman they were fine before the car was towed here. Again Norman informed him that the car is an 04 and has XXXXXX miles on it, the car didn't run when it was towed here so we never checked the lights we diaged the running issue not anything else and how do we know how they were before and plus the car was towed here so the twisting being pulled onto the tow truck could have broken a week ground seeing how the car is 10 years old.Norman then told him when he came in on Thursday we will check it out and then we can give him all the answers he needs until then there was nothing we could do. The next day Mr. [redacted] proceeded to call Norman again and asked for our insurance info, which Norman has no clue on that seeing how he is only an employee, I am the owner and have all that paper work. Mr. [redacted] got mouthy with Norman so yes Norman put him into his place. When I got into work and Norman informed me of the incident I cancelled Mr.[redacted] appointment and I decided he is no longer welcome he if he is going to be an [redacted]. When he was here in my office on Tuesday he screamed at his mother for trying to talk to me which I found very appalling but blew it off seeing how it is none of my business how someone treats there mother who also gives him a place to live at 30 something, but this little weasel isn't going to call my employees and treat them like that not happening. We had his appointment set to when he chose, I was willing to look at the car the next day but he didn't want to. So in final none of this has anything to do with the fuel pump repair and no he isn't claiming it on my insurance. To me now he lost all my respect and now I see he is a little basement dwelling puke and isn't welcome here any more and he will get to see how other garages treat him. All other garages close at closing weather your car is done or not. We stayed late to get his car running and squeezed him in seeing how he was a tow in not an appointment and he is going to due this, rate me any way you want, any one that knows us and our work loves us, he will get to see how the others will treat him. He just wants to get his car fixed for free but sorry I am not a charity and if you are going to prosecute me because I close at 6 and it was 6:30 and I have a family to get to and so don't my worker so be it. We did our job the car was towed in not running and left here running on it's our power and he got a $68.44 discount and was rushed in the second the part came in, what more can you ask for. Have a great day I am not doing anything else for this cust and I feel he owes Norman an apology for getting nasty with him over the phone when he was just doing his job and doesn't have any other info. P.S. IF MR [redacted] EVER CALLED ME WITH AN ATTITUDE LIKE HE DID TO NORMAN I PROMISE I WOULD HAVE PUT HIM IN HIS PLACE A LOT QUICKER AND NOT AS NICE AS NORMAN DID! Thank you for your time [redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Dishonesty from a back yard mechanic at its finest. Twist the facts and pass [redacted] buck the American way today I guess. All this from a ignorent 40 yo kid (to me ) . Its easier to deny everything then take responsibility for our actions/ mistakes. I will have fun paying 50/ hr if I need service again from a well establisehed business of over 30 yrs after recieving two referrals from long time customers. Everything gets shown to u prior if anythings found. Not say u need this/ that w/o 1st showing/ explaining everything, thats real customer service . I had no plans to ever have you breath near my property ever again after this incident way before you started ya customer elimination bs. Does anyone think after having this happen youd even trust the people/ business to even breath the same air near me let alone service anything ever again, if u do or some1 would after being treated like I have been they best visit a shrink cause theres something wrong w/ them ! Smalls things from small minds just remember everything we do bad tpo others usually comes back to us twice as worse, so enjoy itwhen it does !!!!!!!!! Final Business Response Ok here is my last response because now this is a joke and a waist of my time. I am contacting my Lawyer for harassment on this, I did my job and did it right the first time. I am not giving this sg anything free that has nothing to do with the repair I did. I already paid overtime to get it done that day and also gave him a discount. If that makes me a hack or a bad guy so be it. This is a joke that you all are still going with this. This customer is just trying to get everything on his old pos car fixed for free. Not happening here. This costumer will never be welcome here again and as the Revdex.com you are a joke to be even entertaining this as long as you are. Give me a F rating I don't care about it. You are trying to get me to fix something that has nothing to do with our repair so back off or next letter will be my lawyer taking you and this tool shed to court for harassment. Have a great day. And if you want to waist your time and money you fix his car for free.

I paid 2000.00 for a 1996 dodge caravan .I paid 2000.00 for a dodge caravan 1996 . I have had to replace both strutts inner and outer tier rods the serpentien belt sway bar links . And sway bar bushings. And a few more thing . Desired SettlementI fell I should get . The 2000. I paid plus the money I put in to the car I have already put over 1700.00 in to the van . The worst part is my kids were in the van with me when the tier rods let go.Business' Initial Response She bought the van on 10/19/12 as is with a 30 day warrenty. van was very clean and good, we went above and beyond she had no money down and low payments. she paid on time but we normally get half down and higher payments.We did warrenty 2 things on her van after the 30 days which we didn't have to. She now contacted us after having the van 4 and half months with her tie rod broke wanting us to warranty it. We told her we will fix it but she was out of warranty. Since she had the vehicle she hasn't brought it back for any services other than the 2 warranty issues in the 2nd month. sorry we didn't have to do any warranty but we did. It is a used vehicle and things will brake from time to time. if she brought it in for regular oil changes some one would have noticed a worn tie rod before it broke. When we sold her the car the car was in good condition and safe. She is now upset because we won't sell her another car with out money down, we are not the red cross. we are in business and trying to pay our bills, we can't keep financing like that and we told her it was a one shot deal. we are a small business and can not keep loosing money with nothing down.we would have giving her a good price on the repair but she never took it here. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Because every thing they said is a lie . I told [redacted] the guy that I bought the van from . That I was having problems with the van from the second day I had it . And he told me its not his problem . And I put 400.00 cash down for the van Business' Final Response ok here is the deal, that car was sold with a 30 warranty, I don't have to do anything. but I find it funny how as of mid January there was nothing wrong with the van. [redacted] who was in charge of the used cars and who sold her the car here. He now went on his own and opened his own dealership she is trying to buy a car from him there and he won't sell her one. She has been blowing his phone off the hook to buy. Since he declined her now her van is mysteriously junk. Now with that being said I just looked it up and if she paid $1700 in front end repair she got taken by that shop. The bill would have been $980 here for both struts, both side inner and out tie rods, sway bar and ball joints plus an alignment. So I would like to see proof of this supposible bill she paid. So with no proof of anything I am doing nothing, I am [redacted] the owner of the shop and by state law I didn't have to warranty nothing from the get go. Anything under 3000 and over 7 years old I don't have to do anything. Like I said in the other part, if she was a customer here other than buying the car I might be willing to help out, but she isn't. It is also funny how I only here from her after [redacted] won't sell her another car from his new dealership? She never called here. So show me proof of the work, must have some type of receipt. I don't think anything has been done. She also pulled back in Dec her husband did brakes on the car and they was noisy and tried to get me to warranty his work, I don't think so. So when you people get some facts and proof of work and laws and then contact me. I am done with your petty party cases with no facts. Do your research then come to me with facts not [redacted] hear say. Send me proof of work and I want to see the van with the new struts and front end parts, until then I am done with them and you.