5th Gear Automotive, Inc

Hello ***, Sorry to hear about your displeasure with our service at 5th GearIt sounds like there was a miscommunication in what we were hired to do and what your expectation of what you wanted us to doFirst, the scope of work you requested was to check and advise an oil leak and a coolant
leakWe found a coolant hose was leaking, a bypass hose from the upper hose to the coolant bottle was leakingYou were not charged for this hose, only the labor to replace itThe oil leak we noticed was the high pressure power steering hose was leakingHowever with the size of the P/S Hose leak, and the potential other leaks, the under side and top of the engine was soaked in oil, dirt and grimeIt is standard procedure for us to offer a engine clean, (you agreed) add a UV dye to the oil and have the customer drive the car for a week or two and then we recheck for other leaks if anyI will say, only the underside of the engine was cleaned off, the top of the engine should have been cleaned as wellThis error was handled internally As far as the P/S line quote, it was quoted $in error, Max did let you know this, and what the price of he line was while you were still on the phone with him You are correct in the fact that we did not run a full diagnostics on the car, nor did you pay for one, nor was that in the scope of work you hired us to doYou are also correct in the fact that the invoice was not gone over with you in detail, (parts in the left column, labor on the right) Max was unable to get a word in edgewise between your yelling and the use of F-bombs every other word Upon the second visit, when you were smelling/seeing smoke, screaming yelling and name calling and saying your car was out of oil, (The oil level was not out or even low) we had it towed back to the shopWe notice the top of the engine was not cleanedI was very displeased to see thisI had the tech clean the top, bottom, and sides of the engineNo need to get approval as this should have been done the first timeThis in addition to the tow was no charge to you Now on the 15th when you called, yelling and swearing with derogatory remarks, (the first 3-min of our call) I did say I didn’t need to deal with that kind of abuseI stated the fact that the engine had been cleaned, you may see and smell some steam and or smokeMy apologies if that was not communicated to you or you did not hear that between F-bombs We both agreed that the car should once again come back, I had no idea were your cars location was, nor do I have keysIt was a misunderstanding as who was going to get the car from its location to mineI think that we can both work on our communication skills, I look forward to hearing from you and getting your car taken care ofEric