6 West

Revdex.com:
At this time, I have not been contacted by West LLC regarding complaint ID ***
Sincerely,
*** ***

Review: I used Red Roof.com to make reservations for the hotel on April [redacted] for 2 nights in June 2014. On May ** I discovered that the price dropped so I cancelled the original reservations online and booked a new one for the same date of travel in June 2014. On June [redacted] my plans changed to only stay one night instead of the two originally booked so I went online and cancelled the reservation from May ** and re-booked for one night. Please see the attached confirmations and cancellations. I was contacted by the hotel on Saturday June ** to state that 3 reservations were on the books for me that night. I explained that I had cancelled them and they transferred me to Red Roof and they assured me that they cancelled them and I would not be charged. The next morning, I checked into the hotel as scheduled and was told that they billed my card for 3 separate room no show fees. I explained to them what happened and the [redacted] was very condescending. He stated that in his system only one of my cancellations showed up and so he would credit me for the one charge and that I needed to take it up with Red Roof. I provided him with copies of the cancellation e-mails and he refused to credit my account.Desired Settlement: I would like the 2 additional charges of 199.72 refunded to my card and an apology for the inconvenience and poor customer service given by the [redacted].

Consumer

Response:

At this time, I have not been contacted by 6 West LLC regarding complaint ID [redacted].

Sincerely,

Review: I'm extremely upset with the customer service I've received from The Manhattan Hotel today. I showed up with my 3 kids in Times Square today expecting the double beds I booked a month ago. Instead, I have 5 people, and one King bed. According to the hotel they give priority to those that book through them directly, so when they overbooked, we ended up with a king. Was told people who book with"wholesalers" aren't guaranteed their bedding choice. We called Priceline hoping they could do something to stand behind the room as booked, only to receive 0 assistance what-so-ever. The double beds were more expensive so at an absolute minimum I would expect a refund of the difference, but at this point I'm considering the consumer protection offered by [redacted]. I know multiple other hotels that would have at least tried to do something to help. As a business and family traveler I am probably better served taking my business elsewhere.Desired Settlement: I would like my bill reduced by half because I received half the beds agreed and paid for.