60 West Auto Sales

On 3-24- [redacted] purchased a [redacted] from usWe had an approval from the company that she was approvedShe put on application for loan that she made $a month on one job and made $a month on a second part-time jobShe also stated she got some child supportThe finance company approved her on these figuresShe could prove the $a month on first job with pay stubs but could not prove the second $a monthWe called her on several times and she stated that her payroll department had her request but taking their timeAbout a week later she emailed us a w-form from this job for the year that she made $total.Finally a week or more later she faxed paystubs and we gave them to finance company even though they only showed about $a month hoping the finance company would accept the lesser amount.The finance company did not except less amount and told us they made this loan on original figures and would not make the loan.We did call several times and got no responseWe left several emails trying to get her to call usWe are sorry that it all happened this way but she wasn’t returning calls.When she made it to the office days after we picked up the vehicle I gave her full refund of down payment of $and all of her belongings.We make customer sign an Addendum to Retail Sales Contract stating all information put on application to true and verifiable.Once again I apologize for this but it was out of my hands and finance company males the rules.Sincerely[redacted]

*** ***
My fiance *** *** return the car to *** *** *** which is located behind West Auto*** the shop owner showed *** the old flywheel not a clutch that He removed from the *** ***He also sprayed some stuff made by * * * into the venalation so we could not have the smell of a burning clutch/ meatal coming into the carNo the clutch was not replace or looked atThe old flywheel was shown to *** once He got to *** *** ***at am on May 21,
I called to *** *** *** and spoke with and also thank *** the owner of *** *** *** at pm on Thursday, May 29, for showing the old flywheel to *** (my fiance) and for spraying the stuff into the venalation, the flywheel appears to be working but, then He said am gald you calledDid the spray work? Yes I said and He stated We are honest and have alot a cars here in the lot to work on and thank you for calling and I said sure and that was the end of the conversatation
Am still very unhappy because I have to put the car in the shop to get the clutch replace because I only have a new flywheel and this was stated by *** at *** *** *** and it was mention by *** whom is a sales repersentative at West AutoAm about to make a second payment on a car that I only can drive miles from home because Am scared the clutch will go at anytime the most miles were put onto the car driving to and from West Auto and to *** *** ***
I will be taking the car (***) to have the clutch fix since it is still slipping and I only have a new flywheel
I will like for the repairs to be paid by West Auto/ *** *** due to the fact all He had doneto the *** was place a new flywheel and not a clutchWhich He stated He put everything new in the car and *** and *** tells me other wise and I know how a clutch should feel
I will send you a list of *** shops and Mechanics that specialize in *** and I would like to take my car to one of them and again I would like for West Auto/ *** *** to pay for the repairs for a new clutch due to the fact my car was still under a warranty and the complanit came to him the same day as the car was purchase
Thanks so much for your help *** as I await for a respond from you
*** ***

On 3-24-2015 [redacted] purchased a [redacted] from us. We
had an approval from the company that she was approved. She put on application
for loan that she made $1500 a month on one job and made $1500 a month on a
second part-time job. She also stated she got some child support. The...

finance
company approved her on these figures. She could prove the $1500 a month on
first job with pay stubs but could not prove the second $1500 a month. We
called her on several times and she stated that her payroll department had her
request but taking their time. About a week later she emailed us a w-2 form
from this job for the year 2014 that she made $270 total.Finally a week or more later she faxed paystubs and we gave
them to finance company even though they only showed about $250 a month hoping
the finance company would accept the lesser amount.The finance company did not except less amount and told us
they made this loan on original figures and would not make the loan.We did call several times and got no response. We left
several emails trying to get her to call us. We are sorry that it all happened
this way but she wasn’t returning calls.When she made it to the office 2 days after we picked up the
vehicle I gave her full refund of down payment of $3000 and all of her
belongings.We make customer sign an Addendum to Retail Sales Contract stating
all information put on application to true and verifiable.Once again I apologize for this but it was out of my hands
and finance company males the rules.Sincerely.[redacted]

Dear [redacted],
Received letter from Revdex.com today and it said you fell that we did not repair your car. We gave you all the receipts that we spent on your car that cost you nothing. We gave you a loaner car not rental car until your car was repaired at no cost to you.
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[redacted] put the clutch in your car. They are ASE (Automotive Service Excellence) certified. The mechanic was [redacted] and he is a Certified Master Automobile Technician. If there is still a problem they want you to please return it to them.
Please return it to the repair shop if there is a problem. I will loan you another car if they need to keep it. Everything is new in your clutch repair including new flywheel. If there is a faulty part they will repair it at no cost to you.
I feel that I have tried to do the right thin by loaning you a car and repairing your car at no cost to you.
Sincerely,
[redacted] (manager)

Review: I signed the contract for the purchase of a [redacted] on March 23, 2015. I gave 60 West Auto a check for $3000 as a down payment after the contract was signed by myself and the dealership/seller. I was given the date of May 5, 2015 as my first payment due. The dealership/seller had made the request of more copies of paycheck stubs due to the fact that he had misplaced the first set I gave him that were sent in with the loan application. Actually, the loan application was accepted by one of the lenders they work with before pay stubs from one of my jobs were submitted. Upon the request of the seller, I obtained pay stubs from HR, pay is directly deposited, therefore I didn't have pay stubs at the time. The seller also requested a copy of electric bill, water bill, something to prove my residency. I faxed copy of pay stub one week after I signed the contract. I didnt hear back from seller, so I assume they had recieved fax and didnt need anymore information. Two to three days later I recieved email stating they needed pay stubs to submit with contract to lender. I immdeiately went and made copies of ALL information again and hand delievered it to dealership. Several days passed as did Easter weekend and I never heard about anymore request. The dealership/seller cashed my deposit on April 6, 2015. On April 11, 2015 I recieved an email stating there was a problem with the contract and the lender. I didnt see the email until Monday April 13, 2015. On Monday April 13- Tuesday April 14 (action taken close to or after midnight) the car I purchased was taken from my driveway without my knowledge, while I was sleeping. The next day I got no explaination from dealership/seller. I still have the keys to the car taken. All of my belongings, including confidential work items,were taken in the car. I am currently fighting to get my belongings, an explaination, and my down payment. They arent being truthful about the location of the car and the fact that they cashed my down payment check.Desired Settlement: This dealership preys on the downed luck of honest people trying to just live. I am a single mother of 2 who works two jobs. I want my down payment returned and I dont want this place to ever have the opportunity to take advantage of anyone else. I singed all the paperwork, had a temp registration in my name, was never given the common courtesy of a phone call if they had intentions of taking the car from my home. If the contract wasnt settled why did they cash my down payment? Please help me!

Business

Response:

On 3-24-2015 [redacted] purchased a [redacted] from us. We

had an approval from the company that she was approved. She put on application

for loan that she made $1500 a month on one job and made $1500 a month on a

second part-time job. She also stated she got some child support. The finance

company approved her on these figures. She could prove the $1500 a month on

first job with pay stubs but could not prove the second $1500 a month. We

called her on several times and she stated that her payroll department had her

request but taking their time. About a week later she emailed us a w-2 form

from this job for the year 2014 that she made $270 total.Finally a week or more later she faxed paystubs and we gave

them to finance company even though they only showed about $250 a month hoping

the finance company would accept the lesser amount.The finance company did not except less amount and told us

they made this loan on original figures and would not make the loan.We did call several times and got no response. We left

several emails trying to get her to call us. We are sorry that it all happened

this way but she wasn’t returning calls.When she made it to the office 2 days after we picked up the

vehicle I gave her full refund of down payment of $3000 and all of her

belongings.We make customer sign an Addendum to Retail Sales Contract stating

all information put on application to true and verifiable.Once again I apologize for this but it was out of my hands

and finance company males the rules.Sincerely.[redacted]

Review: I purchase a [redacted] from 60 west auto on April 12, 2014 after driving 30 miles with the car (going home on 60 east). I smelled something, I called to the dealership and got NO answer. I then went to a local garage and was inform that the clutch was bad/ slipping. I then went onto the web page for 60 west auto and inform the owner [redacted](CFO)what the machanic at the garage had told me about the clutch. After speaking with [redacted] I return the car for repairs on April 16, 2014 and was giving a rental. I got the [redacted] back on April 29, 2014 and I test drove the car went back to the dealership and told [redacted] and the other dealer that the car still rides the sane and the other guy said [redacted] will here tomorrow. I ask where was the paper work for the repairs and NO papers were given it was stated that [redacted] had the papers on him. I took the car to [redacted] on May 2, 2014 and found out the car was never repaired by the report that was given to me. I called [redacted] back several times and I finally spoke with him today May 2, 2014 and He stated He repaired the car and got paper work that states he did work to the car and whom ever looked at my car is pulling my leg. To repair the clutch is a $2000.00 job.Desired Settlement: I would like for the clutch to be replaced with a certified [redacted] clutch or let me get it fixed by a certified shop that specialize in [redacted].Also I feel 60 west should pay the bill,because its still under warranty.

Business

Response:

Dear [redacted],

Received letter from Revdex.com today and it said you fell that we did not repair your car. We gave you all the receipts that we spent on your car that cost you nothing. We gave you a loaner car not rental car until your car was repaired at no cost to you.

[redacted] put the clutch in your car. They are ASE (Automotive Service Excellence) certified. The mechanic was [redacted] and he is a Certified Master Automobile Technician. If there is still a problem they want you to please return it to them.

Please return it to the repair shop if there is a problem. I will loan you another car if they need to keep it. Everything is new in your clutch repair including new flywheel. If there is a faulty part they will repair it at no cost to you.

I feel that I have tried to do the right thin by loaning you a car and repairing your car at no cost to you.

Sincerely,

[redacted] (manager)

Consumer

Response:

[redacted]

My fiance [redacted] return the car to [redacted] which is located behind 60 West Auto. [redacted] the shop owner showed [redacted] the old flywheel not a clutch that He removed from the [redacted]. He also sprayed some stuff made by [redacted] into the venalation so we could not have the smell of a burning clutch/ meatal coming into the car. No the clutch was not replace or looked at. The old flywheel was shown to [redacted] once He got to [redacted]at 835 am on May 21, 2014.

I called to [redacted] and spoke with and also thank [redacted] the owner of [redacted] at 225 pm on Thursday, May 29, 2014 for showing the old flywheel to [redacted] (my fiance) and for spraying the stuff into the venalation, the flywheel appears to be working but, then He said am gald you called. Did the spray work? Yes I said and He stated We are honest and have alot a cars here in the lot to work on and thank you for calling and I said sure and that was the end of the conversatation.

Am still very unhappy because I have to put the car in the shop to get the clutch replace because I only have a new flywheel and this was stated by [redacted] at [redacted] and it was mention by [redacted] whom is a sales repersentative at 60 West Auto. Am about to make a second payment on a car that I only can drive 10 miles from home because Am scared the clutch will go at anytime the most miles were put onto the car driving to and from 60 West Auto and to [redacted].

I will be taking the car ([redacted]) to have the clutch fix since it is still slipping and I only have a new flywheel.

I will like for the repairs to be paid by 60 West Auto/ [redacted] due to the fact all He had doneto the [redacted] was place a new flywheel and not a clutch. Which He stated He put everything new in the car and [redacted] and [redacted] tells me other wise and I know how a clutch should feel.

I will send you a list of [redacted] shops and Mechanics that specialize in [redacted] and I would like to take my car to one of them and again I would like for 60 West Auto/ [redacted] to pay for the repairs for a new clutch due to the fact my car was still under a warranty and the complanit came to him the same day as the car was purchase.

Thanks so much for your help [redacted] as I await for a respond from you.