602 Autosports

Dear Revdex.com;We received notice of complain #[redacted], after reading customers complaint we have to point out the following.  As far as work not being performed (tune-up $180) we can prove that we did indeed replace parts for what she was billed.  When customer brought car in for service we...

had gave her an original quote for $180 for basic tune up.  She requested a quote over the phone to replace spark plugs and was told it would be around $180 parts and labor.  She then advised that she would bring car in the next few days.  Vehicle was dropped of on Saturday 07-09-2016 by Ms [redacted] and her Friend (possibly boyfriend).  As the day went on we started work on car with initial inspection, at which point technician recommended a full tune up of spark plugs, spark plug wires, air filter, fuel filter.  I personally (Jose ) called the contact number which her friend answered and advised him of recommendation, which he then told her as I can hear over the phone.  Ms [redacted] declined full tune up because she had been advised by someone else that it was not needed.  Her friend suggested to get full work done, but again she denied full service.  At which point he advised me to only replace spark plugs, and air filter as originally quoted for $180.  We performed following work and replaced parts from Napa Auto parts.  We encourage her to get vehicle checked by a Napa auto service center to see if parts were replaced or not.  She did not mention who performed inspection which it is obvious did not perform a full inspection. We included a copy of original invoice where we returned parts not used due to her declining full service.In regards to center cap missing when we were notified a few days later, we decided to review video of vehicle at time of shop.  At further inspection we can clearly see vehicle when it leaves our shop with all 4 center caps / hub caps.  We let her friend know and seem to be fine with outcome, for it was with him that most conversations were had. They sent me a few text messages to my personal phone in regards to center cap, which if needed I can recover from phone company.While it is our goal as a family owned small business to take care of all our customers we feel that we performed the job that we were paid to do.  If at any point she feels we did not, we are members of CERTIFIED AUTO REPAIR. and NAPA CAR CARE CENTERS.  She can go online find another facility in same program for any warranty issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  PS.I have just returned from 602 Autosport, and they have repaired my vehicle to my satisfaction.  Thank you for the assistance.Sincerely,Dina Davis

My husband Jose said he  tried to get a hold of [redacted] one time  but there was no answer  we have the part we ordered from the dealer after the incident I think there was just a miscommunication between [redacted] and us.  We are able to install the part anytime she can ask for...

Jose M[redacted] and he will take care if it asap.  Thank you.Sincerely Daisy M[redacted]

Dear Revdex.com;We received notice of complain #[redacted], after reading customers complaint we have to point out the following.  As far as work not being performed (tune-up $180) we can prove that we did indeed replace parts for what she was billed.  When customer brought car in for service...

we had gave her an original quote for $180 for basic tune up.  She requested a quote over the phone to replace spark plugs and was told it would be around $180 parts and labor.  She then advised that she would bring car in the next few days.  Vehicle was dropped of on Saturday 07-09-2016 by Ms [redacted] and her Friend (possibly boyfriend).  As the day went on we started work on car with initial inspection, at which point technician recommended a full tune up of spark plugs, spark plug wires, air filter, fuel filter.  I personally (Jose ) called the contact number which her friend answered and advised him of recommendation, which he then told her as I can hear over the phone.  Ms [redacted] declined full tune up because she had been advised by someone else that it was not needed.  Her friend suggested to get full work done, but again she denied full service.  At which point he advised me to only replace spark plugs, and air filter as originally quoted for $180.  We performed following work and replaced parts from Napa Auto parts.  We encourage her to get vehicle checked by a Napa auto service center to see if parts were replaced or not.  She did not mention who performed inspection which it is obvious did not perform a full inspection. We included a copy of original invoice where we returned parts not used due to her declining full service.In regards to center cap missing when we were notified a few days later, we decided to review video of vehicle at time of shop.  At further inspection we can clearly see vehicle when it leaves our shop with all 4 center caps / hub caps.  We let her friend know and seem to be fine with outcome, for it was with him that most conversations were had. They sent me a few text messages to my personal phone in regards to center cap, which if needed I can recover from phone company.While it is our goal as a family owned small business to take care of all our customers we feel that we performed the job that we were paid to do.  If at any point she feels we did not, we are members of CERTIFIED AUTO REPAIR. and NAPA CAR CARE CENTERS.  She can go online find another facility in same program for any warranty issues

Dear Revdex.com;We received notice of complain #[redacted], after reading customers complaint we have to point out the following.  As far as work not being performed (tune-up $180) we can prove that we did indeed replace parts for what she was billed.  When customer brought car in for service...

we had gave her an original quote for $180 for basic tune up.  She requested a quote over the phone to replace spark plugs and was told it would be around $180 parts and labor.  She then advised that she would bring car in the next few days.  Vehicle was dropped of on Saturday 07-09-2016 by Ms [redacted] and her Friend (possibly boyfriend).  As the day went on we started work on car with initial inspection, at which point technician recommended a full tune up of spark plugs, spark plug wires, air filter, fuel filter.  I personally (Jose ) called the contact number which her friend answered and advised him of recommendation, which he then told her as I can hear over the phone.  Ms [redacted] declined full tune up because she had been advised by someone else that it was not needed.  Her friend suggested to get full work done, but again she denied full service.  At which point he advised me to only replace spark plugs, and air filter as originally quoted for $180.  We performed following work and replaced parts from Napa Auto parts.  We encourage her to get vehicle checked by a Napa auto service center to see if parts were replaced or not.  She did not mention who performed inspection which it is obvious did not perform a full inspection. We included a copy of original invoice where we returned parts not used due to her declining full service.In regards to center cap missing when we were notified a few days later, we decided to review video of vehicle at time of shop.  At further inspection we can clearly see vehicle when it leaves our shop with all 4 center caps / hub caps.  We let her friend know and seem to be fine with outcome, for it was with him that most conversations were had. They sent me a few text messages to my personal phone in regards to center cap, which if needed I can recover from phone company.While it is our goal as a family owned small business to take care of all our customers we feel that we performed the job that we were paid to do.  If at any point she feels we did not, we are members of CERTIFIED AUTO REPAIR. and NAPA CAR CARE CENTERS.  She can go online find another facility in same program for any warranty issues

First off they lied and said that full tune-up would be 180 and later they changed the price and they had my car all day I don't believe they did the work they charged me for. They did tire rotation and tired feel unbalanced they did not secure the hub caps on because I found the other three loose and that is why I am missing one of them. They also took my registration out of my glove box and since they did the so called repair my car is making a ticking noise and why would I be happy with paying 80 dollars for hub caps and because of there sloppy work I am missing one. This is the worst place I been too and they don't value their customers and don't replace things that was there fault. I will tell everyone not to go to their shop is horrible.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   PS.
I have just returned from 602 Autosport, and they have repaired my vehicle to my satisfaction.  Thank you for the assistance.
Sincerely,
Dina Davis

Completely incompetent company!! Got 4 new tires, both back tires blew out from debris while under warranty. It took them two months to figure out the warranty and get the tires, it was quit obvious that they blew us off since we had personally gone in there several times. When they finally got the tires they told us two hours to put it on. We gave them 24 hours because we knew they were busy. Came back the following day at noon and the old tires were still on the car! The manager or owner proceeded to take NO responsibility and blamed it on a worker!! Will never come back here again and do not recommend this place to anybody...EVER!

My husband Jose said he  tried to get a hold of [redacted] one time  but there was no answer  we have the part we ordered from the dealer after the incident I think there was just a miscommunication between [redacted] and us.  We are able to install the part anytime she can ask for...

Jose M[redacted] and he will take care if it asap.  Thank you.Sincerely Daisy M[redacted]

Review: On 2/1/16, I took my car in for a routine oil change. The mechanic broke off the hood release latch. The owners admitted fault, and told me they would contact me when the part arrived. However, every time I call, I get placed on hold and no one returns to the phone. When I stop by the shop, they say "we'll call you". Yeah right! It's been 4 weeks, and the latch is still broken.Desired Settlement: I need a new hood release cable. Preferably, installed by another shop as I no longer trust this business.

Business

Response:

My husband Jose said he tried to get a hold of [redacted] one time but there was no answer we have the part we ordered from the dealer after the incident I think there was just a miscommunication between [redacted] and us. We are able to install the part anytime she can ask for Jose M[redacted] and he will take care if it asap. Thank you.Sincerely Daisy M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

PS.I have just returned from 602 Autosport, and they have repaired my vehicle to my satisfaction. Thank you for the assistance.Sincerely,Dina Davis