60x Custom Strings

I ordered a string and the wrong string was sent. They said I placed the wrong order but when I review the order after the sale my order was somehow changed. The string was never used. So I called within the 7 days and they would not exchange the string. They have lost a customer for life and I would tell most not to do business with these people. there are other places to get strings. They don't need good customer service nor repeat customers

I've been using 60X custom srings since 2017. As a bowhunter and a 3D competitor on the ASA circuit, I depend on my strings. And 60X makes the best string on the market today. I've never had a string the required it to be "shot in", never had a string that had hardly any stretch. Shooting and competing in the hot desert heat of Arizona has had no effects on my 60x strings. Thats the dependability I can count on from 60Z.
I tell everyone to watch the short video on 60x web page and understand about ordering strings or contact the customer support with their questions. Do this and you'll have no issues with 60X.
Anthony Montoya

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Good morning Miss [redacted] I tried numerous times to respond to the complaint via the process on your site for "denying the claim" with negative results, so I'm trying to send my response via direct email in hopes that you get this.I have never questioned the product of 60x stringsI thing they make a great product, and were the only company I used to purchase strings for customersBy the time the string was returned, the customer decided it was getting too close to archery season, and just wanted to return the string regardless if the string was the right size or notI have attached the entire email correspondence between myself and the company backing up my claim the I think they are the best string making company, that I just wanted to return the string, and that the company started to ignore my emails requesting the status of returning the stringIf they truly stand behind their product then they would allow the return as return policy guarantee statesI still have no hard feeling towards the company, think they are a great company and would love to do business with them in the future, once this is resolved.In response to their comment about "Copy, Thank you", I was simply not wanting to play into the companies continuous attempts to want to start an argumentI just wanted to return the string for the customer, and cease the attempt to argueI was neither agreeing or disagreeing as to the condition of the string, just simply defusing an escalating correspondenceI already stated in a previous response that the string started unraveling once the serving started coming apartI just packaged it the best way possiblyI would not know how the string was received.I'm not questioning the company process on how they make, measure, or check their productI just simply want a refund for a $string.Respectfully submitted, [redacted]

Response to complaint ID ***We've spoken with this customer multiple time. The customer sent the pieces back for a broken idler serving. When the string set arrived in the shop, it was inspected. The buss cable was twisted backward from what our machines build. The idler
serving was repaired at no cost to the customer, the buss cable was twisted the correct way & length specs were returned back to factory specifications. The customer was alerted to the incorrect twist direction & the set was shipped back to the customer & delivered. When the customer received the set, he stated the buss cable was suddenly to short, even though everything was checked prior to it leaving here. This customer ordered a custom set of strings & he's damaged both pieces. We feel we've done our part, assisting the customer; by correcting all of the install mistakes. Install mistakes aren't included in our warranty, but we try to work with the customer & assist in any way we can. *** ** *** ** ***###-###-####***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good morning Miss [redacted]
I tried numerous times to respond to the complaint via the process on your site for "denying the claim" with negative results, so I'm trying to send my response via direct email in hopes that you get this.I have never questioned the product of 60x strings. I thing they make a great product, and were the only company I used to purchase strings for customers. By the time the string was returned, the customer decided it was getting too close to archery season, and just wanted to return the string regardless if the string was the right size or not. I have attached the entire email correspondence between myself and the company backing up my claim the I think they are the best string making company, that I just wanted to return the string, and that the company started to ignore my emails requesting the status of returning the string. If they truly stand behind their product then they would allow the return as return policy guarantee states. I still have no hard feeling towards the company, think they are a great company and would love to do business with them in the future, once this is resolved.In response to their comment about "Copy, Thank you", I was simply not wanting to play into the companies continuous attempts to want to start an argument. I just wanted to return the string for the customer, and cease the attempt to argue. I was neither agreeing or disagreeing as to the condition of the string, just simply defusing an escalating correspondence. I already stated in a previous response that the string started unraveling once the serving started coming apart. I just packaged it the best way possibly. I would not know how the string was received.I'm not questioning the company process on how they make, measure, or check their product. I just simply want a refund for a $79.95 string.Respectfully submitted,[redacted]

60X Custom Strings services archers all over the world, we are a reputable company that stands behind our work.  We don't make false accusations without having the info to back it up.   We alerted the customer to the backwards twisting & he replied via email on 8/28 "Copy, Thank You.", so the customer was aware the item was twisted backwards when it arrived in.  Industry standard for measuring is at 100 lbs. of tension on a 1/4" peg.  This is exactly how the customers return pieces were checked.  [redacted]###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are correct, they have spoken with me numerous times, but the cable was not returned with the BUSS cable twisted backwards… I advised the gentleman that I spoke with on the phone that when the serving began to unravel, the strings all started untwisting. He stated that it was fine that they would get the appropriate twists back in the string. At that time I also stated that the string appeared to be too short. He stated that he would check the length and confirm it with my order. They did fix the string and put the twists back into the string, but the string is still too short, and this was confirmed by [redacted], and [redacted]. [redacted] is also the US Olympic Archery Coach. When I told this to the gentleman on the phone, he became very irritated and argumentative and stated that the string was the right length that he measured it himself and that whoever I had measure it didn’t know what they were doing. I doubt highly that with [redacted]’s experience, that that’s the case, and all that customer was looking for was to return the string and get their money back, as hunting season was quickly approaching, and they would worry about the string after season. I’ve been trying to explain this to the gentleman I’ve been talking to on the phone, but he continues to be very defensive and rude, even when I told him very positive and rewarding things that were potentially going to happen for his company. I have a string that has never been used and sting in package that gentleman returned it to me in, and all that is requested is that the string be returned for a full refund. Thank you in advance for your time and consideration with this matter. [redacted]###-###-#### - cell[redacted]