61-67 Motors

She came in on Sept 30, and decided she wanted a F-she asked could we hold it until the next dayI explained we could not hold the vehicle without a depositThe deposit was non refundableShe told me to run her card for $2500, and she signed the receiptI highlighted on her contract the deposit is non refundable, and she signed right under that portionI tried to call her a couple days later and she later called and said she was in the hospital and could I give her a couple more daysShe then a couple days later called and asked for her money backI told her no since the deposit was nonrefundableI extended the deadline longer than I promised just to help her, but I can not give her the non refundable deposit backI even extended it again all the way to November 1, to purchase the car to accommodate her I can not refund her a non refundable deposit

On Oct 2, I purchased a Ford Expedition, on Oct it died on the highway I was unable to get it restarted and had it towed by *** to *** *** *** where it has been since They ran an extensive diagnostics tests and found a multi page report of engine problems, all resulting in the replacement of the engine I have attempted to contact *** *** only to be told to contact the dealer I've contacted the lender to be told to contact the dealer The dealer says "You purchased a used car and it's your problem." I'm losing work days and have become unable to sleep and feel totally helpless I'm angry and very frustrated

I went to 61-Motors to try to buy a truck in September 30, I put a $hold on the truck until I could go to the DMV and get a driver license I currently do not have a driver's license and was told by the dealer that I did not need one but I know that I need a license I was denied a driver's license by the MO DMV and went to get my hold money returned Dave refused to return the $to me The truck since then has been sold I have tried to reach out to the dealer and I have not heard anything from them

See attached.

She came in on Sept 30, and decided she wanted a 2001 F-250 she asked could we hold it until the next day. I explained we could not hold the vehicle without a deposit. The deposit was non refundable. She told me to run her card for $2500, and she signed the receipt. I highlighted on her contract the...

deposit is non refundable, and she signed right under that portion. I tried to call her a couple days later and she later called and said she was in the hospital and could I give her a couple more days. She then a couple days later called and asked for her money back. I told her no since the deposit was nonrefundable. I extended the deadline longer than I promised just to help her, but I can not give her the non refundable deposit back. I even extended it again all the way to November 1, 2016 to purchase the car to accommodate her.  I can not refund her a non refundable deposit.

Initial Business Response /* (1000, 11, 2015/07/10) */
[redacted] R ** does not sell or buy vehicles. This is not a complaint for [redacted] R ** as we are a paintless dent removal company.
We own a car dealership down the street and this complaint, if anything, should be on that record. These...

consumers purchased the vehicle as is and declined the warranty. We test drove the vehicle with the consumers and let them take it to a mechanic at [redacted]. They came back with the money and did the paperwork and purchased the vehicle as is without warranty. She called us a week later complaining about problems with the vehicle and put her husband on the phone who agreed to bring it back to us. He let us have the car for three hours and even told us he was embarrassed because he could not get it to overheat. We left it running for three straight hours and drove it around and it would not overheat. We explained this to the consumer and then he explained a business up the street said it was a head gasket. It is not a head gasket because if it was, it would not be an intermittent problem. I never heard from him for another week. He called and said it was doing it again. I told him to let my mechanic take a look at it and we'd see. The business he was at wanted to quote an astronomical amount for the repairs. He asked me to help him pay half. I will not pay another shop and believe it is being misdiagnosed. I have capable mechanics and and my own shop. I am not going to stand behind another businesses work and pay retail shop rates when I have my own shop. The consumer agreed it was not a head gasket and explained he has worked with head gaskets before. I told him if it was a head gasket we would work with him on the price. He told me they already had his car. I asked if they had only diagnosed it and he said yes. I told him to just go in and tell them he didn't want them to work on it and bring it back to me. He said he'd do that and we set up an appointment two days after. I called him the next day and left him a message letting him know my mechanic would be waiting for him the next day at 10 am and told him to call me if he had any questions. He never called nor showed up. 10 days later his wife called complaining to me saying I owed them money and explained they were already pulling the car apart. I have already specifically told him I was not paying another company for the repairs. She went on to tell me the timing belt was broken. The timing belt will not overheat a vehicle, it wont even let the vehicle run. She was attempting to mislead me. She then went on to tell me it was a water pump. We never did any thermostat work either, they did it themselves. He had his buddy [redacted] put it in and I don't know if he put it in correctly or not. I have offered to take a look at it and he refused. I then offered to pay $50 for the water pump. I asked if that was good and he said no because he was out $1,800. His wife told me $2,700.