63 Autobody

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
p { margin-bottom: 0.1in; direction: ltr; color: rgb(0, 0, 10); line-height: 120%; text-align: left; }p.western { font-family: "Liberation Serif",serif; font-size: 12pt; }p.cjk { font-family: "Noto Sans CJK SC Regular"; font-size: 12pt; }p.ctl { font-family: "FreeSans"; font-size: 12pt; } In response to 63 Auto Body of 1/**/17, our comments are below in-line.>Paragraph 4:>The complainant took their vehicle to our shop on 10/**/2015 but took the car back on that same >day. They returned on 10/**/2015 to drop off their car for the repairs and the car was returned to >them on 10/**/2015 (as per invoice). This is not relevant to the issue at hand. >Paragraph 5:>Our service adviser recommended not to fix the rocker because the snow will scratch it during the >wintertime and we did not want the customer spending money to fix it and in two months it will be >scratched/scraped from the winter snow. Out of the kindness of our hearts we do not want our >customer's spending money and then having to come back a few months later to repaint the same >area due to the snow. Instead, we offered to use touch up paint and touch up those areas for now so >it wouldn't be too noticeable and they can repair it after the winter. We do favors like that all the time >for customer's (if it is a small scratch and not worth painting, we advise them not to paint it and we >will try to help them buff it out for free so they can save some money). This is a bunch on nonsense! First they provided a quote for fixing the rocker (and why did they provide a quote in the first place if they are such kind people, as they claim they are!!!). Then they advise not to fix the rocker, for whatever irrational reason of theirs! >Paragraph 6:>As per the two invoices that the complainant provided. The first invoice (preliminary estimate), we >use CCC one which is an estimating system that calculates the time that is needed to repair the >vehicle, it then generates the price after all the hours are punched in. The reason why the >complainant had two different bill is because his wife, [redacted], came in for an estimate to fix the >rear bumper and rocker molding. After giving her the estimate and telling her that the cheapest quote >we can give her is $550.00, she told us that it is too expensive and that she did not want to spend >that much on fixing the car. That is why we told her that we will help her touch up the rocker molding >instead (as per paragraph 5) as a favor. First off, the first one is not an invoice, but a quote.Soni, my wife, never said that. They are putting words in her mouth that she never spoke! In fact, in their quote on item #13, it is stated clearly “Agreed Price $550”. It means we agreed with what was written in the quote. Another misrepresentation of reality on 63 Auto Body's part. Furthermore, they are contradicting themselves with what they just stated in the previous paragraph. In paragraph 5 they stated that they recommended not to fix the rocker because of the upcoming winter; in paragraph 6 they say instead that we did not want to spend the money and therefore they recommended just to touch up the rocker! Does 63 Auto Body even take the time to read what they are writing? >The reason why the complainant has the second bill for $400.00 is because we charged them a total >of $400.00 for the repairs. The complainant mentioned that both invoices had different rates ($50/hr >and $60/hr). The first invoice was calculated through CCC One and the second invoice is just a >general invoice that we made manually. As you can see from the second invoice, we did not charge >them for anything additional (labor rates - does not have an amount next to that, sales tax - does not >have an amount next to that). Very funny. Read the first sentence: we got charged $400 because the bill was $400. This is what happens when we have to deal with not-so-smart people. >The complainant also stated that he calculated a total of 6.4 hours for the rear bumper repair as per >our first bill and that we inflated the price from $320.00 to $400.00. Since we did not repair the rocker >molding, we deducted the rocker from the first invoice.>Rocker Molding>Repairing: 2.0HR>Painting: 1.5HR>Clear Coat: 0.6HR>TOTAL TIME: 4.1HR >4.1 HR x $50.00 Hourly Rate = $205.00>Estimate Total: $582.00 - 205.00 = $377.00 + 33.46 (8.875% sales tax) = $410.46>We rounded it off to $400.00 even for the customer for the repairs. 63 Auto Body’s quote (again, it is not a bill!) is pretty clear: 6.4 hours of labor to fix the bumper at $50/hour is equal to $320. Then they charge 0.8 hours at $50/hour for Rear Lamps! I never asked them to do anything with the rear lamps! There is not mention of tax, not even “plus tax” in their quote, just a Grand Total of $582. Grand Total is what the customer pay comprehensive of tax, fee and anything else. That is why it is called “Grand Total”.In their real invoice there is no mention of how the total is broken down, just $60/hour, no time, no material, no tax amount (except for the tax rate), just a total of $400.>As for the 3% Fee. When the complainant's wife, [redacted], came to pick up the car, she paid with >an [redacted] credit card. Prior to paying, we informed her that we use a product called SQUARE for all >of our credit card transactions and told her that we charge a 3% fee for all credit card transactions as >well. She signed a credit card authorization and paid $412.00 total for the repairs. (Please see >attached).A honest business would inform their customers of a 3% fee BEFORE they do the job and not at the time of the payment! A honest business would create a quote with all the relevant and proper line items including tax and fees, so customers have the choice of bringing their business to 63 Auto Body or not.>Paragraph 7:>The complainant came by the shop after he saw that the rocker was not repaired. We explained to >him that his wife did not want to fix it and agreed for it to get touched up. He was not happy and >came to our shop. After pointing out all the scratches on the rocker molding, we explained to him that >we did not fix the rocker due to the reasons listed above (Paragraph 4 and 5). He was upset and >yelled at Victor and Lisa (receptionist) and then left.As explained above 63 Auto Body is contradicting itself. As they wrote above they are the ones who recommended not to fix the rocker. We did want to fix the rocker! They also gave different versions of their story to [redacted] and the Revdex.com about the events, as I explained in my previous letter. How can anybody really trust 63 Auto Body when 1) they give different stories of the events at different times; 2) they contradict themselves in the span of two paragraph of their own letter! >Paragraph 8, 9, and 10:>He then went on [redacted] and gave us a bad review. Once we saw the review, we contacted his wife >immediately asking her why he left a bad review when she was happy after leaving our shop. She >told us that she does not know and will speak to her husband. She stopped responding to us from >there and the complainant is the person that we dealt with the entire time after that.>The complainant emailed Victor and PJ informing them about the crack on the bumper and attached >one photograph. After seeing the email, our shop reached out to the complainant and asked the >complainant to bring the car in so we can take a better look since the picture did not show much. The >complainant was upset and verbally abused Lisa and Victor via telephone. >The complainant then showed up to our shop to show us the crack that was on the bumper. We >informed him that it does not look like a crack in the paint and told him that it looked as if it was hit. >He then got really upset and cursed Victor out and left.This is obviously the core of the issue. 63 Auto Body does not want to take responsibility for the poor job they did. As I explained already many times, the crack on the paint is on the top of the bumper (see pictures provided) and not on the side where the car could have potentially got hit.I got an expert evaluation of the cracked paint from another body shop, as explained previously, and they confirmed that it was the result of doing a poor job with plastering the bumper and painting it. Incidentally, the paint cracked in may other spot on the top of the bumper after the initial crack. I did save the bumper in case I decide to take 63 Auto Body to court. >Paragraph 11:>Complainant's wife came the first time when she drove here for a quote. She parked the car in front >of our shop and came inside the office. Once going outside, she pointed out scratches on her car and >said it was not there. We stood in the office with her for 30 minutes showing her our camera footage. >The camera footage show that no one walked near her car or even walked by her car the entire time >after she parked it in front of our shop. After seeing that the scratches were not our fault, she >apologized and left. She then called PJ back a few hours later and apologized again, asking him if >she can still fix the car at our shop. We agreed to fix it and at the time of drop off, we took pictures of >her car and wrote a check in sheet as well that she signed. (Please see attached Check In Sheet).My wife felt uncomfortable with this individuals, which is why she let it go. She told me clearly that those scratches were not there before. >Paragraph 12:>As for the [redacted] reviews being fake and the website, I have no words for that. I just went on the >website and it showed that the one star review by [redacted]. who stated that his paint chipped, was >listed as a fake review. The fake reviews are evaluated by [redacted] so that is not my opinion. 63 Auto Body gets a [redacted] grade of C, with at least 30% of low quality reviews. [redacted] has been endorsed by CNBC, USA Today, Yahoo, Daily News, Business Insider and other major media sites.In addition, another person, [redacted] of Brooklyn, has posted a review with a similar issue on [redacted] about the paint on his car’s bumper start showing cracks after 63 Auto Body did a paint job. ConclusionAs I stated when I open this case with Revdex.com, I am demanding a refund of $400 from 63 Auto Body for not having fixed the bumper of our car, in fact even causing more damage. However, as this is more about punishing a bad business rather than the money itself, I would be satisfied if 63 Auto Body contribute the whole sum of $400 to a charity of my choice, namely Food for the Poor. I am willing to contact Food for the Poor and arrange the transaction. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our office received your complaint and is responding to this now. I apologize for the delay. We've already contacted [redacted] (the complaintant) directly and was informed that there was miscommunication between [redacted] and her service adviser at the time, Peter. Peter is no longer working for...

our shop. We are taking matters to our own hands and have reached out the the third party insurance company to take care of the issues right away. Our office contacted the insurance company with [redacted] present. The insurance company is sending an adjuster to our shop tomorrow, 08/**/2015, to reinspect the vehicle. [redacted] is leaving her vehicle at our shop for the insurance company to reinspect and it was agreed with the insurance company that they would be covering for [redacted]'s rental vehicle in the time being. All matters will be handled between [redacted], 63 Auto Body, and the insurance company.

Our office received your complaint and is responding to this now. I apologize for the delay. We've already contacted [redacted] (the complaintant) directly and was informed that there was...

miscommunication between [redacted] and her service adviser at the time, Peter. Peter is no longer working for our shop. We are taking matters to our own hands and have reached out the the third party insurance company to take care of the issues right away. Our office contacted the insurance company with [redacted] present. The insurance company is sending an adjuster to our shop tomorrow, 08/**/2015, to reinspect the vehicle. [redacted] is leaving her vehicle at our shop for the insurance company to reinspect and it was agreed with the insurance company that they would be covering for [redacted]'s rental vehicle in the time being. All matters will be handled between [redacted], 63 Auto Body, and the insurance company.

We have received another letter from the Revdex.com regarding the ID file [redacted]. Please see the following answers to the complainant's complaint.   Paragraph 4: The complainant took their vehicle to our shop on 10/**/2015 but took the car back on that same day. They returned on 10/**/2015 to drop off their car for the repairs and the car was returned to them on 10/**/2015 (as per invoice).   Paragraph 5: Our service adviser recommended not to fix the rocker because the snow will scratch it during the wintertime and we did not want the customer spending money to fix it and in two months it will be scratched/scraped from the winter snow. Out of the kindness of our hearts we do not want our customer's spending money and then having to come back a few months later to repaint the same area due to the snow. Instead, we offered to use touch up paint and touch up those areas for now so it wouldn't be too noticeable and they can repair it after the winter. We do favors like that all the time for customer's (if it is a small scratch and not worth painting, we advise them not to paint it and we will try to help them buff it out for free so they can save some money).   Paragraph 6: As per the two invoices that the complainant provided. The first invoice (preliminary estimate), we use CCC one which is an estimating system that calculates the time that is needed to repair the vehicle, it then generates the price after all the hours are punched in. The reason why the complainant had two different bill is because his wife, [redacted], came in for an estimate to fix the rear bumper and rocker molding. After giving her the estimate and telling her that the cheapest quote we can give her is $550.00, she told us that it is too expensive and that she did not want to spend that much on fixing the car. That is why we told her that we will help her touch up the rocker molding instead (as per paragraph 5) as a favor.   The reason why the complainant has the second bill for $400.00 is because we charged them a total of $400.00 for the repairs. The complainant mentioned that both invoices had different rates ($50/hr and $60/hr). The first invoice was calculated through CCC One and the second invoice is just a general invoice that we made manually. As you can see from the second invoice, we did not charge them for anything additional (labor rates - does not have an amount next to that, sales tax - does not have an amount next to that).   The complainant also stated that he calculated a total of 6.4 hours for the rear bumper repair as per our first bill and that we inflated the price from $320.00 to $400.00. Since we did not repair the rocker molding, we deducted the rocker from the first invoice.  [redacted]
[redacted]
[redacted]
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[redacted]   Estimate Total: $582.00 - 205.00 = $377.00 + 33.46 (8.875% sales tax) = $410.46   We rounded it off to $400.00 even for the customer for the repairs.   As for the 3% Fee. When the complainant's wife, [redacted], came to pick up the car, she paid with an [redacted] credit card. Prior to paying, we informed her that we use a product called SQUARE for all of our credit card transactions and told her that we charge a 3% fee for all credit card transactions as well. She signed a credit card authorization and paid $412.00 total for the repairs. (Please see attached).   Paragraph 7: The complainant came by the shop after he saw that the rocker was not repaired. We explained to him that his wife did not want to fix it and agreed for it to get touched up. He was not happy and came to our shop. After pointing out all the scratches on the rocker molding, we explained to him that we did not fix the rocker due to the reasons listed above (Paragraph 4 and 5). He was upset and yelled at Victor and Lisa (receptionist) and then left.   Paragraph 8, 9, and 10: He then went on [redacted] and gave us a bad review. Once we saw the review, we contacted his wife immediately asking her why he left a bad review when she was happy after leaving our shop. She told us that she does not know and will speak to her husband. She stopped responding to us from there and the complainant is the person that we dealt with the entire time after that.   The complainant emailed Victor and PJ informing them about the crack on the bumper and attached one photograph. After seeing the email, our shop reached out to the complainant and asked the complainant to bring the car in so we can take a better look since the picture did not show much. The complainant was upset and verbally abused Lisa and Victor via telephone.   The complainant then showed up to our shop to show us the crack that was on the bumper. We informed him that it does not look like a crack in the paint and told him that it looked as if it was hit. He then got really upset and cursed Victor out and left.   Paragraph 11: Complainant's wife came the first time when she drove here for a quote. She parked the car in front of our shop and came inside the office. Once going outside, she pointed out scratches on her car and said it was not there. We stood in the office with her for 30 minutes showing her our camera footage. The camera footage show that no one walked near her car or even walked by her car the entire time after she parked it in front of our shop. After seeing that the scratches were not our fault, she apologized and left. She then called PJ back a few hours later and apologized again, asking him if she can still fix the car at our shop. We agreed to fix it and at the time of drop off, we took pictures of her car and wrote a check in sheet as well that she signed. (Please see attached Check In Sheet).   Paragraph 12: As for the [redacted] reviews being fake and the website, I have no words for that. I just went on the website and it showed that the one star review by Charles M. who stated that his paint chipped, was listed as a fake review.   Please review all the points listed above. If any documents or additional information is needed, please do not hesitate to contact our office.   Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

p { margin-bottom: 0.1in; line-height: 120%; } These individuals are lying on a number of accounts. The proof of such lies are indeed in the attached 63 auto Body’s quote and invoice. If their answer to my claim with the Revdex.com is published unredacted, I will sue them immediately for libel! I have never made racist comments against any of their employees. Their accusations do not even make sense, as I have never met their receptionist before speaking with her on the phone. Neither I made statements about my wife being just a woman who cannot make her own decisions. So they have to be very very careful of what they are stating because, as I said, I will sue them if such lies are made public.That said, here is how things really developed. We took our BMW 328i on 10/**/2015 to 63 Auto Body to get the rear bumper and the left rocker molding fixed. A small job all considered. Victor and PJ provided a quote for a total of $582 discounted to $550 (see quote and invoice attached). The cost of repairing just the bumper was quoted 6.4 hours at $50/hour for a total of $320 (see quote attached).Strangely enough, they recommended not to fix the rocker as, according to them, it would have got damaged again during the winter. Actually, the damage to the rocker molding was caused by a garage attendant and not while driving. They said they would touch paint the rocker instead and make it look nice again, which did not happen. Not clear why they even provided a quote for both the bumper and the rocker if they did not want to do the job. That was certainly a warning sign that we should have walked away from this place immediately.When my wife went to pick up the car, the bill was inflated from $320 to $400 just for the bumper and the rate was also inflated to $60 an hour (see attachments). No indication of the amount of time spent, just the total amount and the hourly rate. On top of that, they charged a credit card fee of 3% without letting us know ahead of time. The whole transaction was handled by my wife up to this point. I then decided to give them a call to ask for explanations about the inflated charges and the credit card fee. It was at this point that I spoke with their receptionist who had a very deceiving and canning demeanor and did not answer any of my questions.I decided then to personally pay them a visit. When I met with them and asked for explanations, Victor kept saying that it was not worth it to fix the rocker molding and the other not so minor scratches that I pointed out to him. For whatever reason they did not want to do the job. Furthermore, when I showed to him the interesting math about the quote and bill, he tried to weasel his way out by saying that their quoting system is very complicated. Victor basically showed the same canning and deceiving behavior of their receptionist. I decided, however, that it was not worth it to waste more of my time with these crooks and left.The whole incident would have been put to rest if it weren't for the fact that less than two weeks later a crack appeared on the top of the bumper, exactly on the top, not on the side!I went back to their shop and showed to them how incompetent they are. They did not take responsibility for the poor job they did and instead they made up a story that my wife must have hit something with a bumper guard on, which is another lie, and still would not explain the crack in the paint on the top of the bumper. I never had a crack on the top of any bumper of any car I have owned, even when my bumper was hit and damage was caused on the side. I threaten them to take them to small claim court, which I am still considering.To be noted, that contrary to what they claim, the paint did not chip but it did crack. Victor took a long video (not pictures but a video) of the bumper during my second visit. So they are lying again regarding the fact that we spoke on the phone about the crack on the bumper. I went there in person!My wife also swears that they cause some scratches on purpose when she brought the car in the first time. Unfortunately we were not able to prove it, but both my wife and I do know that those scratches were not there prior to her visit to 63 Auto Body.Incidentally, there are other reviews on [redacted] of people complaining that the paint 63 Auto Body used on their car has chipped or cracked, so it looks like this is a pattern. Furthermore, it appears that most of the [redacted] reviews about 63 Auto Body are fake, as demonstrated at [redacted] Additional Information:To whom it may concern, In regards to claim [redacted], I forgot to make an additional comment. I just noticed in fact that in their response, that they are claiming they never received the payment from the credit card company. This is another lie of theirs. While I did dispute the charge with [redacted], it did not go through and therefore they were paid the amount of $400. So not only they are lairs but they are also stupid liars, as there is an audit record of credit card transactions as anyone with more than a two digit IQ would understand. I can provide evidence of the payment if required. By the way, while swifting through the documents about this whole incident, I found a document from [redacted] where they stated, contrary to what they stated to Revdex.com, that I went a second time to their shop to show the bumper. Again, another proof that they are lying through their teeth! Best regards, [redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complainant's wife, [redacted], dropped the 2011 BMW 328i at our facility on 10/**/2015 to repair the rear bumper. She asked for a quote to repair other parts of the vehicle as well. As a favor, we told her that we would help her repair the rear bumper and buff out all of the scratches from her...

vehicle so she wouldn't have to pay to get it painted since it'll be very costly. She agreed to repair the rear bumper only for $400.00.On 10/**/2015, Mrs. [redacted] came to our facility to pick up her vehicle since all repairs were completed. She was extremely happy with our work and thanked us for buffing and detailing her vehicle inside out. She signed the authorization to pay by credit card and before she left, she said she would leave us a good review on [redacted]. Two hours after [redacted] left our facility, her husband (the complainant) called our shop. He was very rude and verbally abused our receptionist over the phone with racist comments and profanity. He said he wanted other parts of the vehicle painted and we did not do that. He said he will come to our shop and show us what he wanted done on the car. [redacted] showed up at our shop shortly after and pointed out scratches around the car that he said we were going to paint and the price of $400.00 was including those other parts as well. We informed him that we spoke to his wife and she said it was too expensive to paint and that is why we buffed it out and used touch up paint on those areas as a favor. He did not want to hear what we had to say and said that we will be sorry because he is going to dispute the charges on the credit card. We informed him that his wife signed the authorization to use her credit card because she was happy with the repairs, otherwise she wouldn't have paid for the repairs if she was unhappy. The complainant told us that "She is a woman, she cannot make decisions. I make the decisions." A few weeks later, [redacted] said that there is a crack in the rear bumper (where we repaired). He emailed us photographs and we told him to bring the car in so we can take a look at it. We informed him that if the paint "chipped" we will be fully responsible for the repairs but based on the photograph that he emailed us, it looked as if he reversed into an object which caused the crack on the bumper. We asked him kindly to bring the car in so we can see it in person because sometimes the pictures aren't clear. He never responded to us.We then get a notification from Square (credit card program that we use), telling us that a customer is disputing the transaction. It has been over a year and we still have not received any payment. Please see the attached documents. I have photographs of the vehicle and I also have signed documents/email exchanges. Please review everything and please feel free to contact me if additional information is needed.Thank You.