7 Day Tires / Goodyear

Please have the customer contact me at the phone number provided- [redacted] If he would leave his car with me, I will do the work at no costWe had previously set an appointment with this gentleman, however he did not showIf he would bring the car in to the shop, we would be happy to do the work as originally scheduled at no cost

Please have the customer contact me at the phone number provided- [redacted]. If he would leave his car with me, I will do the work at no cost. We had previously set an appointment with this gentleman, however he did not show. If he would bring the car in to the shop, we would be happy to do the...

work as originally scheduled at no cost.

Review: On or about the third day of October of 2013 I purchased from Goodyear Tire Centers at [redacted] two (2) CV Axles i.e. one(1) for the left front side and one (1) for the right front side of my vehicle, a 1991 [redacted] model. Early this month I went into this company to complain that on the axles the outermost boots on both axles were badly torn and were in the process of coming off the axle. The manager of this company, [redacted] said that the existing axles were purchased by me and that they had no duty to honor any warranty which may be extant at this time. He also said that they would put new ones on however, I would have to pay for the work anew. [redacted] claimed that they had no records of the sale (denying they sold them to me) and work done to my vehicle and I am in possession of the original receipt for the purchase of the CV axles and work accomplished. I can send you a copy of their Workorder #[redacted]2, if so desired. I would like my $611.05 refunded to me so, I can replace these defective axles.Desired Settlement: I would like my $611.05 refunded to me so, I can replace these defective axles. How do you want me to send the copy of the Workorder #[redacted] to you.Please communicate by e-mail as I currently do not have a telephone service.

Business

Response:

Please have the customer contact me at the phone number provided- [redacted]. If he would leave his car with me, I will do the work at no cost. We had previously set an appointment with this gentleman, however he did not show. If he would bring the car in to the shop, we would be happy to do the work as originally scheduled at no cost.