I am rejecting this response because:#The dealer included the warranty as part of the deal on the car witch sealed the deal for me " Buy with confidence" as *** with Elegant auto advertises and included as part a the purchase of this car to complete the deal for me , The problem is *** verbally and with paperwork missing the Key wording [page #2] that the warranty is only good for $I point blank ask *** " what is the deductible ? " *** responded $" I asked what if the engine blows up ? *** responded Your covered for months out of your pocket buy with confidence *** sold this car with lies the warranty and that the car was mechanically sound . see Exhibit b #When I became aware of the cap on the Warranty I contacted *** with elegant auto then and only then did he admit the cap and said it does not matter because he paid for the warranty, I demanded my money back on the car *** said no then said he needs to talk to the owner of the dealership to see what elegant auto can do , there response was take it to my mechanic in rancho cordova, I called that mechanic to establish are they reputable and about what cost Im looking at the mechanic refused to talk to me, also when this was discussed with *** with elegant he made no mention they would pick up any cost , he maid it clear you bought the car as is #if you look at Ex A it is clear *** with Elegant auto has a problem with telling the truth and will forge documents to cover up his actions.The statement I had a mechanic look it ? My friend lives blocks from the dealership he went and looked at the car I was interested in buying< *** makes it sound like I had a shop inspect the car witch is . He also makes the statement that all I have knowledge of repairs needed ? why would I buy a car that needs apx $in repairs when it is only worth apx $10k per *** Then the final That *** created a document is " customer has denied warranty offers through third party companies " The document is dated 9/23/2015" How would he know that a week or latter there would be issues with the car and I would Quote Denie warranty offers , unless *** sells time traveling ***s Its pretty clear that Ex A is a fraud and shows his character that the whole deal on this car was based on lies and deception from *** with elegant auto
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
While I do appreciate the gesture, it still doesn't cover the fact the car has obviously been wreckedIt'd probably be in the businesses best interest to start looking into things like this a little deeperA dealership would've and should've noticed this according to the collision place I went toThe sad thing is I bet the business wouldn't even take it back on tradeIf they would I'd definitely trade it back for something else
We do all we can to help our customers with vehicle concerns. We purchase the extended warranty ourselves and it definitely helps. This customer used the warranty and it paid out a portion. Extended warranties have limits, there is no such thing as a unlimited pay-out. In this case, since the warranty did not cover the full amount, we asked the customer to bring the car in so that we can take care of it. We did not ask him to pay out of pocket but to simply to drop off the vehicle. The customer decided to go through his own route and still used the warranty even though the warranty did not meet his expectations. By not allowing us to be involved and to handle the case ourselves, there is simply nothing we can do at this point. 1. The contract cancellation option (cooling off period) was denied. 2. The due bill does not state any issues that you had at the time of purchase. 3. The buyer's guide states the vehicle is being sold as is. Conclusion: After all of this we still stepped up to help...
I am rejecting this response because:There was never any court case, I retained a lawyer ([redacted]) on contingency after they talked to elegant auto they felt there would be no settlement and the cost to pursue any further would be worth more than the cost to repair car .I personally contacted elegant autos bond company and was denied any claim do to exhibit "B" a false document provided to the bond company from elegant auto.[redacted] statement that they would fix my car is 1/2 truth he gave me a phone # to a shop at [redacted] when I call them to see what they would do , what cost my name and what car they hung up on me after.More misrepresentation from elegant auto.
I apologize for the inconvenience you had, but the vehicle is a 12 year old car and it will certainly have some cosmetic issues. As far as paint work on the vehicle, if there is no reports and nothing was disclosed to us then we wouldn't have any information to disclose to you. Our employees are not...
commission based and we are not here to push you into a vehicle. As far as the cosmetic issues that you noticed after purchase, we sent you a check in the mail to help out. Thank you.
The idea of the warranty is to help customers after the purchase of the vehicle because all used cars will eventually break down. Even if you buy a brand new car there are many cases of unknown defects which will cause the vehicle to break down 50 miles down the road. Our goal is not to...
mislead our customers but to offer a product that actually works in these type of cases. In your case, we made an appointment for you at a trusted shop and told you that we will handle this issue and did not ask you to pay out of pocket. You missed your appointment and never contacted us since then. You then procedeed to sue the company and lost the case as well. We are not in the business of misleading customers, the free warranty we offer actually works and in rare cases where the damage is over a certain amount, that is when we step in and pay out. You did not give us the opportunity to help you, instead you demanded us to pay you an outragous amount and threatened to sue us. Not to mention the fact that you had your own mechanic inspect the vehicle before you purchased it, and he did not find any serious issues. We sincerity apologize for any inconvenience this has caused, we hope for the best in the future. This experience has taught us alot. “Your most unhappy customers are your greatest source of learning.” – [redacted]
I am rejecting this response because:#The dealer included the warranty as part of the deal on the car witch sealed the deal for me " Buy with confidence" as *** with Elegant auto advertises and included as part a the purchase of this car to complete the deal for me , The problem is *** verbally and with paperwork missing the Key wording [page #2] that the warranty is only good for $I point blank ask *** " what is the deductible ? " *** responded $" I asked what if the engine blows up ? *** responded Your covered for months out of your pocket buy with confidence *** sold this car with lies the warranty and that the car was mechanically sound . see Exhibit b #When I became aware of the cap on the Warranty I contacted *** with elegant auto then and only then did he admit the cap and said it does not matter because he paid for the warranty, I demanded my money back on the car *** said no then said he needs to talk to the owner of the dealership to see what elegant auto can do , there response was take it to my mechanic in rancho cordova, I called that mechanic to establish are they reputable and about what cost Im looking at the mechanic refused to talk to me, also when this was discussed with *** with elegant he made no mention they would pick up any cost , he maid it clear you bought the car as is #if you look at Ex A it is clear *** with Elegant auto has a problem with telling the truth and will forge documents to cover up his actions.The statement I had a mechanic look it ? My friend lives blocks from the dealership he went and looked at the car I was interested in buying< *** makes it sound like I had a shop inspect the car witch is . He also makes the statement that all I have knowledge of repairs needed ? why would I buy a car that needs apx $in repairs when it is only worth apx $10k per *** Then the final That *** created a document is " customer has denied warranty offers through third party companies " The document is dated 9/23/2015" How would he know that a week or latter there would be issues with the car and I would Quote Denie warranty offers , unless *** sells time traveling ***s Its pretty clear that Ex A is a fraud and shows his character that the whole deal on this car was based on lies and deception from *** with elegant auto
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
While I do appreciate the gesture, it still doesn't cover the fact the car has obviously been wreckedIt'd probably be in the businesses best interest to start looking into things like this a little deeperA dealership would've and should've noticed this according to the collision place I went toThe sad thing is I bet the business wouldn't even take it back on tradeIf they would I'd definitely trade it back for something else
We do all we can to help our customers with vehicle concerns. We purchase the extended warranty ourselves and it definitely helps. This customer used the warranty and it paid out a portion. Extended warranties have limits, there is no such thing as a unlimited pay-out. In this case, since the warranty did not cover the full amount, we asked the customer to bring the car in so that we can take care of it. We did not ask him to pay out of pocket but to simply to drop off the vehicle. The customer decided to go through his own route and still used the warranty even though the warranty did not meet his expectations. By not allowing us to be involved and to handle the case ourselves, there is simply nothing we can do at this point. 1. The contract cancellation option (cooling off period) was denied. 2. The due bill does not state any issues that you had at the time of purchase. 3. The buyer's guide states the vehicle is being sold as is. Conclusion: After all of this we still stepped up to help...
I am rejecting this response because:There was never any court case, I retained a lawyer ([redacted]) on contingency after they talked to elegant auto they felt there would be no settlement and the cost to pursue any further would be worth more than the cost to repair car .I personally contacted elegant autos bond company and was denied any claim do to exhibit "B" a false document provided to the bond company from elegant auto.[redacted] statement that they would fix my car is 1/2 truth he gave me a phone # to a shop at [redacted] when I call them to see what they would do , what cost my name and what car they hung up on me after.More misrepresentation from elegant auto.
I apologize for the inconvenience you had, but the vehicle is a 12 year old car and it will certainly have some cosmetic issues. As far as paint work on the vehicle, if there is no reports and nothing was disclosed to us then we wouldn't have any information to disclose to you. Our employees are not...
commission based and we are not here to push you into a vehicle. As far as the cosmetic issues that you noticed after purchase, we sent you a check in the mail to help out. Thank you.
The idea of the warranty is to help customers after the purchase of the vehicle because all used cars will eventually break down. Even if you buy a brand new car there are many cases of unknown defects which will cause the vehicle to break down 50 miles down the road. Our goal is not to...
mislead our customers but to offer a product that actually works in these type of cases. In your case, we made an appointment for you at a trusted shop and told you that we will handle this issue and did not ask you to pay out of pocket. You missed your appointment and never contacted us since then. You then procedeed to sue the company and lost the case as well. We are not in the business of misleading customers, the free warranty we offer actually works and in rare cases where the damage is over a certain amount, that is when we step in and pay out. You did not give us the opportunity to help you, instead you demanded us to pay you an outragous amount and threatened to sue us. Not to mention the fact that you had your own mechanic inspect the vehicle before you purchased it, and he did not find any serious issues. We sincerity apologize for any inconvenience this has caused, we hope for the best in the future. This experience has taught us alot. “Your most unhappy customers are your greatest source of learning.” – [redacted]