7-Eleven‎

12/22/2014Dear Sir/Madam,Let me start by sincerely apologizing with the inconvenience this has caused the valued customer. I talked to the male store associates about this specific incidence. Though none of them appear to have recollection of this incidence, they told me that they usually ask for store receipt to make refund or exchange merchandise when they are asked by customers. In principle that is the way they are trained. if customers want to return or exchange merchandize they bought from the store for whatever reason, no question is asked why they are returning if in fact there is proof of purchase. The reason we ask for proof of purchase is because there are more than five similar 7-elven stores within 1 mile radius and we want make sure we seld the products the customer wants to return. As to issuing receipts, we always encourage customers to ask for their receipt before leaving the counter, at the same time we often provide receipt even without customers request.
Having said that our customer is welcomed to come and get a replacement for her chips even if she doesn't haveher receipt,and hope this will resolve the issue. Should you have questions I can be reached at [redacted].
Sincerely,
Efrem T
Franchisee

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by 7-eleven regarding complaint ID...

[redacted].
Regards,
[redacted]

I called Pest Patrol Ottawa and they responded immediately. The service was very efficient and affordable. I really recommend it for any household that suffering from any pest issue.

Complaint: [redacted]
I am rejecting this response because:
 
 
 ---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Jan 30, 2015 at 10:57 AMSubject: Complaint ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good morning [redacted],Per your instructions, I am sending this email as an update to my complaint with the hopes the Revdex.com will see my complaint is valid and re-open my complaint.On Wednesday, January 28, 2015, 3:00 pm, I attended a scheduling viewing of the surveillance tape regarding the incident from my complaint of 11/22/2014 with Mohammad A[redacted], who represented himself as one of the store's managers and son of the owner of the [redacted], Gaithersburg, MD 7-Eleven. In the video, I was quickly able to pinpoint my $50 bill, which I indicated to Mr. A[redacted] was the folded bill that I had placed on the counter which was picked up and placed under the other stack of bills by the cashier; however, Mr. A[redacted] asserted that because of the camera resolution, I could not "prove" that the bill in question was a $50 bill. I was allowed to watch the video until the time of clock out of the employee under my persistent insistence (as I wanted to also indicate the moment where the cashier would have removed the ill-obtained bill from the drawer as irrefutable proof), however I very rudely denied the opportunity to view the video until the time she departed the store. This was incidental in any case because I knew for a fact which bill was my $50 bill and saw the cashier remove it from the counter. The only rebuttal provided to me regarding the cashier clearly removing the bill from the counter was that in any further action it would be "his word against mine" as far as the nature of the bill shown in the video, though he was not present at the time of the incident. He told me that he and his employee (who he said has been working at that store for over 5 years and has a favorable relationship with he and his father, the owner) had no reason to lie which lead to a debate about who would be more highly motivated in this situation to be dishonest. I asserted that I would not just make up a claim and lose more than $50 in lost wages, court filing fees, time and effort with multiple contacts to the local police, 7-Eleven corporate headquarters and the Revdex.com just to prove that someone I don't know stole money from me if that was not what occurred, whereas the motivation on his side may be the fact that this incident reflected poorly on his store and the cashier committed a criminal activity. He very offensively suggested that maybe I never even had a $50 bill and that I was just trying to run a fraudulent scam to which I responded that I have only asked for acknowledgement of the wrongdoing and that the cashier face consequences for her actions, not money from the store. Then I stated I would be pressing both civil and criminal charges on the cashier regardless of his store's continued support of her activities, to which he snidely replied "yea, good luck with THAT" and departed the store.As I had at that point witnessed evidence of the theft, I made what was my 4th contact to Montgomery County Non-Emergency Police immediately following this exchange. I was told that the incident was in the system but that it had been logged as a "Business" complaint which protected the cashier from direct charges, so my only option would be small claims court where my complaint would be against the 7-Eleven corporation and a judge would decide on the matter even though I'd seen proof of the theft. The officer also expressed his sympathy and opinion that he believed my complaint simply because of the extended effort I'd exerted on this matter and the number of times I'd contacted the police regarding this incident.As I have reached the end of the line as far as possible resolution via 7-Eleven corporate headquarters and/or store management, I will be visiting the Montgomery County District Court within the next week to file as necessary to initiate my small claim. I have full confidence that an unbiased, neutral entity will find in my favor after viewing the footage and considering all evidence; my step after receiving judgement against the 7-Eleven corporation (if this matter is not resolved prior to judgement) will be to file criminal charges against the cashier.Thank you for allowing me the opportunity to re-address this matter with the Revdex.com. I hope that it is clear that this matter is of importance to me, not because of the negligible monetary loss but because of the principle and the desire for justice for the wrong done to me. I genuinely appreciate the Revdex.com taking this issue seriously especially when the 7-Eleven corporation and the store management refuse to do so.Sincerely,[redacted][email protected]
Date Sent: 1/2/2015 9:27:04 PMComplaint: [redacted]I am rejecting this response because:In the letter from the franchisee, he accuses me of making a false claim. Within the body of the correspondence, the franchisee states that the surveillance video "clearly" shows the cashier giving back the customer (me) the bill that I passed her. However, I never was a participant in an exchange of my $50 bill. As I stated in my official claim to the 7-11 corporate office, the $50 bill was never a part of my transaction; the $50 bill was removed from my wallet along with the various other bills in my wallet and placed on the counter to facilitate my counting out exact change for the cashier upon HER request after initially offering her a $20 bill for payment.  I would very much like an opportunity to view the surveillance video to indicate the following: 1. the time period where I observed that the cashier accused of the theft disappeared from the scene for an extended period following the transaction and prior to the arrival of the law enforcement agents that I called to the scene and 2. the activity of the cashier following the transaction where she had the opportunity to remove the stolen bill from the register to complete the theft.The insinuation that I would frivolously and/or maliciously fabricate an instance of criminal activity against me by someone I do not know for absolutely no personal benefit and voluntarily suffer an even larger expenditure of time and monies than the original $50 bill that was stolen as I make official complaints to the Revdex.com and 7-11 corporate headquarters, file civil and then criminal charges against the employee if NO wrong was done to me is absurd; I stand to gain nothing but recognition of the wrongdoing and satisfaction in justice being served.I fully intend to expose the wrongdoing of this 7-11 employee in a very public manner, and if there will not be any agent of the 7-11 corporation to exert any effort in rectifying this occurrence, then the morality, professionalism and regard of 7-11 for customers patronizing their establishment will additionally be publicly called into question as I seek to be made whole in this matter.Regards,[redacted]

From: Muhammad K[redacted]<[redacted].net>Date: Tue, Sep 26, 2017 at 12:05 PMSubject: Re: Complaint ResponseTo: [redacted] <[redacted]@myRevdex.com.org>Hi this is Muhammad k[redacted] 7/11store franchisee on 9/26/2017 I spoke to you on phone regarding case # [redacted] and I was told to send you...

in writing so I would like to inform you that on 9/12/2017 ** [redacted] purchased ( [redacted] Bstrcable 12ft ) from my store because his car battery was dead and his car was park in my parking. Also he asked my employees to use my employee's car to jumpstart but my employee denied and he left with cable and ask someone to use. And front of us he used that cable and left. After 3 days he brought cable back and said to me he wants to return this cable because he doesn't need it. I said to him nicely that sir I can't return this because it has already been used and I wouldn't be able to sell it to my other customer. If it's damaged then I can but you used it front of us.That was the reason I refused to take it back.If you have further questions please contact with me at [redacted]. Thanks Muhammad k[redacted]7/11 store franchiseeSent from my [redacted]Sent from my [redacted]

I discovered yesterday that I had what I thought was carpenters ants in my basement.
I have contacted few companies and they were not able to help me right away. In the morning of August 24, I contacted Pest Patrol Inc and spoke to Audey E[redacted]. He was able to meet me at the house within 20 minutes. He sprayed the inside and outside of the house and explained the steps I need to take in order to eliminate problems in the future.
He was very pleasant and professional and I would definitely recommend this company for pest control services.

Pest Patrol Ottawa responded right away to remove a dead adult skunk under my shed. He was professional and extremely helpful in quite a disturbing situation as the animal was decomposing from the summer heat. Thank you!

Complaint: [redacted]
I am rejecting this response because: I was provided a free car wash and am satisfied that I finally received the service I paid for.  The manager's insistence that I purchased the wash at a different 7-11 is baffling at best, and a fabrication at worst.  Very perplexing and if this is the management style employed at this location I will simply take my business elsewhere and encourage others to do so as well.  Thanks to the Revdex.com for their assistance, I do not believe I would have received the services for which I paid had it not been for your involvement.
Sincerely,
[redacted]

The address of 7-11 store was mention is not our  business  neither  our address nor we have this  problem our front door chime working fine and always in working condition. Just wondering from where this gentlemen got our name & email add. Please let's us if you need any...

other information. Thanks ,   [redacted]

Dear [redacted]lam writting this letter as a response to the complaint (ID [redacted]) which the Revdex.com received about my 7-Eleven store. I would like to respond to this complaint by addressing to the false accusation which was made to my employee about how the cashier stole the customers $50...

bill. This is a completly false claim as I have proof from our surveillance video recorded from a camera directly above our register which clearly shows my cashier giving back the disputing customer the exact same bill the customer placed on the counter. I will be more then happy to share this recorded video with the Revdex.com and the disputing customer to resolve this issue as soon as possible. You can reach me anytime on my contact number above.Thank you, Khalid T7-Eleven Store FranchiseeDerwood MD

I paid for 1 gallon of gas and found that I was not provided the full gallon. The pump showed 99.7 gallons. The pump is not calibrated correctly and I did not receive the correct amount of gas that was paid for. This can be quantified in the store or oil companies favor. This is theft. I believe this gouging is done on purpose and the Employees of 7- Eleven showed no concern for the theft of my hard earned money. I can only imagine that all 7-Eleven stores are doing this to the sum of many hundreds of thousands of dollars (perhaps millions)per year taken by them from customers. ( I only needed one gallon for the lawnmower at work)Product_Or_Service: GasDesired SettlementThis is fraud and theft and should be brought to the attention of the media. The customers that are routinely being ripped off by the 7- Eleven stores of America and or the oil company that provides gas for them need to be aware of this crime. If the Revdex.com does nothing about this I will take my concern to the media myself.Business Response October 16, 2015[redacted]Revdex.com Trade PracticesRevdex.com Serving Northern Nevada4834 Sparks Blvd. Suite 102Sparks NV 89436-8157RE: Case# 11033383: [redacted]7-Eleven Store, 805 Tillman Lane, Gardnerville NV 89460-8864Dear[redacted]:Upon receiving your letter and the complaint from [redacted], 7-Eleven, Inc. sent its third-party expert company that calibrates our gasoline dispenser meters to the store referenced above.The testing/calibration found that all four gasoline dispensers at this store were in compliance with the Nevada Weights and Measures Department guidelines. The state requires that the fueling points must measure at zero or above in favor of the customer. The calibration test indicated that the fueling points measured were in favor of the customer, with the exception of one that registered at zero.As part of 7-Eleven's fuel maintenance programs, we calibrate our fuel dispensers at least once a year.We apologize for any inconvenience the customer experienced, but please be assured that we are committed to providing our guests with the amount of gasoline they pay for.Sincerely, [redacted]Field Consultant, 7-Eleven, Inc.on behalf of the Gardnerville 7-Eleven Store #22590

Review: WENT TO THE BUSINESS 7-ELEVEN ON 12/31/13 TO GET GAS AND DECIDED TO GET MONEY ORDERS WHILE THERE. I WENT IN AND GOT $740 OUT OF THE ATM, WENT TO THE COUNTER AND TOLD CASHIER WHAT I NEEDED (TWO MONEY ORDERS-(1) FOR 500 OTHERFOR $210. I STARTED COUNTING OUT THE MONEY AND SHE STARTED PICKING IT UP. I STOPPED AND ASKED HER DID SHE KNOW THAT SHE SHOULDN'T PICKUP A CUSTOMER'S MONEY UNTIL THEY WERE FINISHED? SHE TOLD ME NO SHE DIDN'T KNOW THAT.WITH THE MONEY BACK DOWN ON THE COUNTER AND I COUNTINUED AND WHEN FINISHED, SHE PICKED IT UP, COUNTED IT, AND WENT TO THE DROP AND PUT THE MONEY IN. AFTER THE MONEY WAS IN THE DROP, SHE TURNS AND TELLS ME THAT I NEED TO GIVE HER MORE MONEY ($12.50). I LET HER KNOW THAT I HAD GIVEN HER ENOUGH($720) AND DID NOT NEED TO GIVE HER ANYMORE. I WAS REALLY UPSET BECAUSE SHE HAD THE REGISTER OPEN,COUNTED IT BEFORE DROPPING IT AND WATCHED WHILE I COUNTED IT OUT ON THE COUNTER. BY THIS TIME A WOMEN CAME FROM THE BACK AND THE CASHIER LET HER KNOW WHAT THE PROBLEM WAS. I ASKED WAS SHE THE MANAGER AND SHE SAID YES. SHE DIDN'T SEEM INTERESTED IN WHAT WAS GOING ON. SHE WENT ON WITH WHAT SHE WAS DOING. I KNOW HOW MUCH I HAD BEFORE GOING INTO THE STORE ($20 FOR GAS)AND WHAT I RETRIEVED FROM THE ATM ($740), I ONLY HAD $40 LEFT IN MY WALLET. BEING SO UPSET AND ON A SCHEDULE I GIVE HER $20,SHE GIVES ME CHANGE. ITHE PROCEED TO THE NEXT COUNTER AND TELLK THE WOMAN WHO SAID SHE WAS A MANAGER, THAT I WAS HIGHLY DISSATISFIED WITH SERVICE.SHE REALLY WASN'T INTERESTED UNTIL I ASKED FOR THE CORPORATE NUMBER. SHE HESITATED WHILE TRYING TO FIND SOMETHING TO SAY. I ASKED AGAIN FOR THE NUMBER AND HER NAME. SHE WRITES THE NUMBER DOWN BUT NOT HER NAME. I ASKED AGAINED FOR HER TO PUT HER NAME DOWN. SHE THEN ASKED IF THERE IS SOMETHING THAT SHE CAN DO. I'M SO UPSET THAT SHE DIDN'T TAKE THIS SERIOUSLLY THAT ISAY NOT AT ALL. I GO OUT INTO THE PARKING LOT AND CALL THE NUMBER GIVEN (1-800-[redacted]). COMPLAINT WAS TAKEN AND CALLBACK WITHIN 48 HOURS.CALL BACK ON 1/6/14 AND WAS TOLD THAT THE CASE CLOSED.Desired Settlement: DesiredSettlementID: Refund

MY MONEY BACK. I WILL NEVER GO INTO ANOTHER 7 ELEVEN. AN APOLOGY FROM THE OWNER FOR SUBMITTING TO THE COMPANY THAT HE CALLED ME TWICE, WHEN THERE IS NO ACCOUNT OF THE CALL ON MY PHONE OR MESSAGE SERVICE.I'M APPALLED THAT I HAD TO CALL AGAIN ON 1/7/14.

Review: On Sunday 3/29/15 I paid $3.27 for what I thought was the San Francisco Chronicle ($3.00 + .27 tax). The cashier said that I was owed change and refunded $.09. As I was leaving I realized that I had instead picked up the Stockton Record which costs $2.00 plus $.18 tax. He was not able to refund the full price for the error and I needed to return at 7:00 a.m. and speak with the manager. I returned at 7:00 a.m. The cashier was going off duty. The manager arrived at 7:20. I explained the problem to her. She contacted the employee at home. He confirmed what I was saying. After much confusion the manager refunded $2.18 cost of The Record. However, I had initially given the cashier $3.27 (2 singles, 5 quarters and .02 cents) for what I presumed to be The Chronicle. I routinely purchase this paper and know the cost. The manager REFUSES to refund the owed dollar.Desired Settlement: The additional $1.00 should be refunded. I have explained the situation and the math to the manager, but she adamantly REFUSES to refund the overpayment.

Consumer

Response:

Add'l info: The entire transaction - my counting out the money, him giving me some change AND my returning to the store should all be recorded on the overhead security camera. I have been buying this paper at this location on Sunday and Thursday for the last 10 years. I have NO REASON to lie about $1.00. It is a simple error.

Review: The Market's signage posted regular gas at $2.99 a gallon. I pulled in to pump #2. I pre-paid at the counter inside. The clerk took my $20 and I said "that is for pump 2". She said OK. I went back to the pump and removed the gas hose, flipped the on lever and the pump didn't clear. I waited and finally the manager came out and said the clerk hadn't cleared the pump. It was now ready to engage. It was cleared and I notice on the gas marquee that the price had been changed to $3.09 a gallon. They changed the price on the pump before I could pump the $2.99/gallon gas.That is falsified advertising if I every heard of it. They either let me pump at the price I came in for or tell me of the change. I realize that I could go inside and get my money back but even so ... this is poor management if not outright deceit.Reputable business don't do this.Desired Settlement: I just want a decent reply such as ... "Mr. I'm sorry but we are changing the price do you want to pump or a refund of your money". I know about "buyer beware" but after I "fill up" there and have for years it's a bit insulting.

Business

Response:

Spoke to Dr. [redacted] and apologized. We offered a $5 gift card. Explained to Dr. [redacted] that there was a procedure that was not followed correctly and we have since retrained the store manager.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To whom it may concern:The district manager of 7-11 from whom the Apply Mark grocery leases the store and gas station has responded to my complaint satisfactorily explaining the pricing issue noted on September 26 and he has graciously told the store manager to refund my money. Issue settled.Thank you for your assistance.[redacted]Roanoke VA

Review: I entered a local 7-eleven store on 263 E Grand Ave, Escondido, CA 92025 on Thursday, May 9, 2013, approximately 11:00am to purchase both Mega Millions and Powerball quick picks. I handed the clerk (who claimed later to be the owner) a previous ticket that won $3.00. I then asked for 5 quick picks for the Mega Millions and 5 quick picks for the Powerball. He printed out the 5 Powerball tickets and I handed him the $10.00 for that purchase and another $2.00 for 5 Mega Millions quick picks, keeping in mind, I still had a $3.00 credit on the previous winning ticket I already handed him... The clerk/owner seems confused at this point for some reason. He then proceeded to help another customer without finishing my transaction. Once, he finally came back to me, he claims he already given me the $5.00 Mega Millions quick pick, when he had not. I then demanded he give me the $5.00 back or the 5 Mega Tickets and he refused. I then said I was going to call the local police and then a women came out from the back, still arguing, but then reached into a drawer and gave me a, which appeared to be a $5.00 Mega Millions quick pick, but in fact, the ticket showed NOT FOR SALE on the ticket so the ticket was NOT valid. I left the store without either my $5.00 or a $5.00 in Mega Millions quick picks. I wish to recover the $5.00 that the clerk/owner kept from me. Please assist me in collecting this money. If you have any questions, please contact me on my mobile phone. Thank you.Desired Settlement: Return of my $5.00 owed to me by the business.

Business

Response:

Dear [redacted],

Review: On 7=13-14 at 11am myself and daughter and husband went into this location. I asked the man that was behind the counter. I said I have downloaded the app for 7-11 can you assist me on how to use the app. His response was I do not know anything about the app. I said it was for the free birthday items again he claimed to know nothing about it. I asked can I have corporates phone number so I can call them for help he said I do not know it you can go outside and look on the posters it probably is out there. I went outside and did find a number I called but unfortunatly after being on hold for 10 min or so I hung up as I had other things to do. I have since seen online they are having problems with their app which is fine but the employees should know whats going on with promotions and know the 800 number, this is poor customer serviceDesired Settlement: I would like the employees to be trained I would also like to know how to work the appication so that we may use it

Review: Early this morning around 2:30 am I arrived at 7-11 because usually your gas prices are decent and I needed to fill up to get home. I went inside to buy a drink because I had lost my voice earlier on that night and it was a little sore. I walked up to the register and handed the cashier my card and he says its been declined, there isn't enough on it to cover the cost so I ran out to my car and found 50cents to cover what my card didn't and the cashier didn't know how to charge the 50cents so that my card wouldn't be declined. I became very frustrated as he had tried to charge my card several different times being denied every time. He ended up buying the drink with his card. I don't understand why you would hire someone who doesn't know how to properly operate a cash register. He seemed a little slow not to be mean. I stormed out of there without a word and filled up my car and left. The service during the day is great but seriously, who's this guy?Desired Settlement: Whatever you feel you can offer. I am dissatisfied

Business

Response:

Customer states her card was being denied when our cashier tried to charge her drink on it.

Review: I pulled into the gas station to fill my tank and realized I had left my wallet at home when I was rushing to get to work this morning. I went inside to pay with a check and the man requested my drivers license number. I gave him the number off of my vehicle registration because my license was in my wallet at home. He told me it was an invalid number and he would not accept the check. I asked what else I could do because I was stuck there without gas. The conversation was extremely frustrating. I didn't know what to do and he was refusing to accept my valid check and id number. He also would not take a credit card number and told me they could only swipe the card and couldn't put in the numbers. I couldn't leave without gas so I continued to try to explain and come up with a solution. He threatened to call the cops and then ignored me to service the other customers. It was extremely disrespectful and ill handled.Desired Settlement: Notify the manager of the branch to speak to the staff about proper customer service in such situations.

Business

Response:

From: [redacted], [redacted]Date: Mon, May 12, 2014 at 11:57 AMSubject: Customer complaintTo: "[redacted]" <[redacted]>Cc: [redacted], "[redacted], [redacted]:

Reference your letter dated April 16, 2014 citing case ID number [redacted] concerning a customer complaint that our store on [redacted], [redacted], VA [redacted] refused to accept personal check information for the purchase of gasoline at this store.

This store does not sell gasoline and never has.

Please close this case

Thank You.

Field Consultant

Market [redacted]

Mobile: ###-###-####

Review: My wife purchased a twenty dollar play station network card at this store. The card does not work does not work and apparently was not properly activated. She returned to the store without resolution. I contacted the store by phone and was hung up on. Very unprofessional conduct and will contact corporate office tomorrow.Desired Settlement: Activate the card and have the employee(s) involved with my wife and myself apologize. The employee(s) should be sanctioned. We would ask for a monetary reimbursement for our time.

Business

Response:

Handwritten response attached.