7 L Hunting LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This is the typical response I expectedNever accepting that they were the cause of all problems after the initial estimate was given If their mistake had not have happened, there would have not been an overage to begin withI fully understand the business aspects of how a move works, and about estimates, but I guess stating you can move someone with a certain weight for a certain amount goes out the window when the weight is over there 'professional' estimateNot to mention what kind of crazy math must be used to arrive at the figures they hadI am officially done with Paxton, and this complaintI hope this complaint reaches others to demonstrate how unprofessional they are, and maybe she'd some light on there business practicesI will never recommend them, and when asked will definitely elaborate on our misfortune with this company Regards, [redacted]

To begin with estimates are just that estimates. Actual charges are based upon actual weight and actual services provided. A difference in the weight of a shipment will impact all of the charges associated with move. Items such as origin and destination charges, the tariff
transportation charges, and the fuel surcharge. All of these items added together will change the actual price versus the estimated price. Paxton Van Lines Inchas a contract with the company that this gentleman's wife works for. The company has a cap on what they will pay for moves. Anything over that cap is COD to the customer, and due upon delivery. This was made clear to the transferee prior to his move.It is unfortunate, that our transferee did not understand that they would be responsible for additional charges that exceeded the cap on their move, but the final invoice is based upon the actual services that were provided by Atlas Van Lines during their relocation. These services are documented by the weight tickets, inventories, and accessorial forms that the transferee went over and signed with the driver, acknowledging that these services were performed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This is the typical response I expected. Never accepting that they were the cause of all problems after the initial estimate was given . If their mistake had not have happened, there would have not been an overage to begin with. I fully understand the business aspects of how a move works, and about estimates, but I guess stating you can move someone with a certain weight for a certain amount goes out the window when the weight is over there 'professional' estimate. Not to mention what kind of crazy math must be used to arrive at the figures they had. I am officially done with Paxton, and this complaint. I hope this complaint reaches others to demonstrate how unprofessional they are, and maybe she'd some light on there business practices. I will never recommend them, and when asked will definitely elaborate on our misfortune with this company.
Regards,
[redacted] .