Never have I EVER experienced such poor customer service. CYNTHIA who is apparently the business manager was no doubt the most rude, arrogant, and classless individual I have ever spoke with. I had an appointment booked 8-12. Fine. She called in a panic saying it needed to be moved up to 6:30 - 7:30. Fine. I called at 8:30 to get an ETA. She proceeded to hang up on me. She then called back 20 mins later telling me it was going to be another half hour. I could not get one sentence in. She was yelling at me on the phone telling me to go somewhere else for service, that she had been in business for 18 years, and that she never told me it would be 6:30 - 7:30 and then hung up on me again. I waited another hour before calling back when no one showed up at my house and was told, again by Cynthia, that she cancelled my appointment because I clearly wasn't happy with their service and she felt that we weren't "jiving". She went on complaining about how she needed to take the rest of the day off for personal reasons and that she would see if "her guy" even wanted to come to my house now. She AGAIN abruptly hung up on me, called back 2 mins later and sarcastically said they could be there in 45 mins if that was going to be okay with me. With this disgusting individual representing this company I am unsure how they have any business. She is a miserable human who should never be able to take a customer service phone call. I would NEVER EVER recommend them to anyone.
Im complaining about the Paragon Glass in Tucson, AZ. which apparently has the same manager.
9/16/2015 called at 545pm.
I called and asked if they had the glass for my type of car and she said "Yeah we pick them up every morning" and then hung up on me.
I called back thinking we got disconnected and Cynthia the Business Manager answered, Again (same person as the first time) and I said "yes, I was just speaking with you" and she says "yeah I know" so she says hold on ...then comes back and says "what the year make and model." "2000 Acura RL" I say. She Says again "Yeah we pick them up every morning" and I trying to let her know from my experience with my car that that make was only made for a couple years so its hard to get parts for my car... but she so rudely cut me off, blurts out " you are going to have to call back its after hours and I (inaudible) Ill call you tomorrow morning I'm (inaudible) " then hung up again. without getting my #. without saying goodbye. without even letting me finish my question. I've had some rude service but never felt the need to ever complain to the Revdex.com about a business, until now. Rude as ever Ms. Cynthia . Tucson phone # 520-571-1121. Don't even give them a chance at your business, just as they did to me, apparently they don't need it.
Never have I EVER experienced such poor customer service. CYNTHIA who is apparently the business manager was no doubt the most rude, arrogant, and classless individual I have ever spoke with. I had an appointment booked 8-12. Fine. She called in a panic saying it needed to be moved up to 6:30 - 7:30. Fine. I called at 8:30 to get an ETA. She proceeded to hang up on me. She then called back 20 mins later telling me it was going to be another half hour. I could not get one sentence in. She was yelling at me on the phone telling me to go somewhere else for service, that she had been in business for 18 years, and that she never told me it would be 6:30 - 7:30 and then hung up on me again. I waited another hour before calling back when no one showed up at my house and was told, again by Cynthia, that she cancelled my appointment because I clearly wasn't happy with their service and she felt that we weren't "jiving". She went on complaining about how she needed to take the rest of the day off for personal reasons and that she would see if "her guy" even wanted to come to my house now. She AGAIN abruptly hung up on me, called back 2 mins later and sarcastically said they could be there in 45 mins if that was going to be okay with me. With this disgusting individual representing this company I am unsure how they have any business. She is a miserable human who should never be able to take a customer service phone call. I would NEVER EVER recommend them to anyone.
Im complaining about the Paragon Glass in Tucson, AZ. which apparently has the same manager.
9/16/2015 called at 545pm.
I called and asked if they had the glass for my type of car and she said "Yeah we pick them up every morning" and then hung up on me.
I called back thinking we got disconnected and Cynthia the Business Manager answered, Again (same person as the first time) and I said "yes, I was just speaking with you" and she says "yeah I know" so she says hold on ...then comes back and says "what the year make and model." "2000 Acura RL" I say. She Says again "Yeah we pick them up every morning" and I trying to let her know from my experience with my car that that make was only made for a couple years so its hard to get parts for my car... but she so rudely cut me off, blurts out " you are going to have to call back its after hours and I (inaudible) Ill call you tomorrow morning I'm (inaudible) " then hung up again. without getting my #. without saying goodbye. without even letting me finish my question. I've had some rude service but never felt the need to ever complain to the Revdex.com about a business, until now. Rude as ever Ms. Cynthia . Tucson phone # 520-571-1121. Don't even give them a chance at your business, just as they did to me, apparently they don't need it.